Top marks on every level. Room, cleanliness, decor, food, security, bed quality but above all - spectacular service!
One can see that this is a very well run hotel, where people are proud and happy to work at. It's been a pleasure being a guest,
As a seasoned traveller (Platinum on SPG, Diamond Hilton) I stay constantly in 5-star hotels all around the world. The Villa Rosa Kempinsky definitely has been one of the best experiences I've ever had. Couldn't fault it even if I wanted to. If I am forced to find a fault, I would say that the proximity to the road could make it slightly noisy but as the hotel is excellent in every level it completely overtakes this minor inconvenience.
The staff, from the moment I checked in to the moment I checked out were simply excellent, efficient, helpful, and truly friendly!
I don't remember writing such a review for a very long time. If you are in Nairobi, this would be definitely the hotel to stay.
Special mention to the new guy assistant manager at F&B (called George perhaps?) seeing him on the floor is a true inspiration. Ensures all tables looking great, service at its best, leads the team by example and all done so elegantly and professionally. Very well done.
Check-in desk, best smiles I've seen, very helpful, made an effort to accommodate my special requests. Sarah and Esther - helpful and charming, thank you! Benson who drove me to my meeting, available and timely and last but not least he lovely lady who came to deliver afternoon treats and saw I liked the delicious home-made chocolate, told the chef I liked it, who then rang me to find which ones were my favourites and sent me complimentary packs!
Thank you all for making this visit so special. Looking forward to my next visit!