No hot water in the room for 3 days and despite repeated requests, still in the same rooms. Air conditioner not working and still not fixed. Requested for an iron and a cheap 3rd rate version was delivered - ended up leaving black marks on my white shirt. Asked for coffe making facilities and the kettle did not work- called at 0530 for a replacement and despite repeated calls, ended up walking downstairs in my pyjamas to Reception to get coffee and a new kettle. Duty Manager did not respond for 1 1/2 hours. Coffee in the Restaurants always cold and the Espresso was the same. Generally overpriced for all items and the food is average at best. Generally low levels of staff training and competence. I am a seasoned business traveller and would never use this hotel again.