Though this hotel is a bit difficult to find based on their website, once we arrived, we quickly were greeted, situated and escorted to our rooms by the friendly staff.
[Disclosure: I was joining my friend, who was offered a complimentary stay as he took photos and videos for the property for part of his travel column.]
The property was modern (a trait I'm personally a fan of), clean and brand-spankin'-new.
My room was reasonably-sized, terrifically appointed and the staff who assisted me from check-in to baggage handling to escorting me to my room were great.
The bed was an absolute dream to sleep in -- super plush and oh so comfortable. I wasn't a fan that each side of the king bed had a separate comforter, but I survived.
The dining options are sort of limited (as the adjoining restaurants aren't open yet) -- and guests may select between a buffet or a la carte menu in any of the lounge areas. The prices for food were reasonable and the service was friendly.
There was a slight room mixup, where I was given a room to someone with a similar name. While it caused me 0 disruption, the hotel staff couldn't have been more apologetic and sincere, even offering a personal followup via email.
WiFi is available for free, but somewhat slow.
Try some of their cocktails on the balcony bar or outside -- great views and truly comfortable.
Be prepared for personalized service: every time we had a question (such as 'where is <x>'), the hotel staff personally escorted us to our destination.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for your recent review on Villa Rosa Kempinski Nairobi.
I am pleased to read that you enjoyed your stay at the hotel and loved the contemporary look and feel of the property. I am also pleased to note that you were happy with the room, bed and service.
I will most definitely pass on your compliments to all my colleagues at the hotel.
Our other food and beverage outlets will open towards the end of this year, and we look forward to having you back with us in the near future so that you can sample our specialty dining options including Lucca our Italian Restaurant, 88, Pan Asian and Tambourin, Moroccan Rooftop Lounge.
In case we can support with any future reservations, please let us know.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.