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“5 Star – but no Green / Environmental focus” 4 of 5 stars
Review of Villa Rosa Kempinski Nairobi

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Villa Rosa Kempinski Nairobi
5.0 of 5 Hotel   |   Chiromo Road, Nairobi, Kenya (Nairobi Central Business District)   |  
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Ranked #3 of 103 Hotels in Nairobi
Pretoria, South Africa
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
“5 Star – but no Green / Environmental focus”
4 of 5 stars Reviewed September 6, 2013

I stayed at the Villa Rosa Kempinski for a Conference at the end of August 2013. The hotel had not yet been officially opened. This was also evident from the occasional paint smell and movement of staff and workers in getting things sorted out.

The hotel is located behind imposing gates along the busy Chiromo Lane and there is strict security at the entrance. I suppose one has to get used to this and staff are not keen on letting guests walking around in the area.

The rooms are great. I would however recommend getting a room away from the traffic.

The meals and service at lunch and dinner was good. The deserts were very, very tempting – needs some discipline not to over indulge. Some minor tweaks will emerge as the hotel moves to full operation.

I needed some local information and used the concierge service. The service from Genevieve Njoko was EXCELLENT. While I was at the conference, Genevieve found the information I needed, taxi costs to get there and entrance fees. This was typed up on a personalised letter and delivered to my room. Well Done!!

My only concern was the apparent lack of concern on the impact of the hotel service and approach on the Environment. Kenya, like the rest of Africa is a water and energy scarce environment. EVERY SINGLE light in the room switches on when one inserts the key card. Every day HUGE bath sheets are replaced, even if placed on the towel rack. The hand towels are replaced 2-3 times a day. Soaps, shampoos and gels are replaced every morning. Even though we were there for 3 nights. This might be in line with the Villa Rosa approach to 5 star service, but is certainly not an environmentally friendly approach.

Room Tip: A room on the higher floors - AWAY from the traffic
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, September 9, 2013
Dear Guest,

Thank you for staying with us at Villa Rosa Kempinski Nairobi.
We are pleased to hear that you were happy with the rooms and meals. We will pass on your compliments to the team. The Pastry Chef will be delighted to hear that you enjoyed his sweet creations from the Kempinski Kitchen.
Glad to also hear that Genevieve was able to support you with your request and make your stay that extra bit more special.
Kempinski Hotels worldwide integrate the hotels operations into the life of the local community and society of our host countries which is rewarding to the community of Kempinski colleagues. Please see the link below for more information on the responsible initiatives, of which Villa Rosa Kempinski will also partake.
http://www.kempinski.com/en/hotels/social-responsibility/corporate-social-responsibility/
Look forward to hosting you at the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
    74
    23
    8
    4
    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013 via mobile

Right from the valet packing, sumptuous meals and excellent staff- young energetic and bright faced. Villa Rosa Kempinski radiates luxury, state of the art facilities, in-style decor one has to literally step out of the hotel to confirm you are in the busy old Nairobi... unforgettable experience!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, September 6, 2013
Dear Guest,

Thank you for your review on Villa Rosa Kempinski Nairobi. We are extremely pleased to hear that your exprience at the hotel was unforgettable right from the moment you drove in. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style. Look forward to hosting you at Villa Rosa Kempinski Nairobi once again.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 2, 2013 via mobile

My organisation held it's 9th Annual Seminar at the recently opened Kepinski. This hotel is 5 stars in all respects - rooms, service, food, staff attention and dedication, and cleanliness. Keep it up.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, September 3, 2013
Dear Guest,
Thank you for your feedback on your recent experience at Villa Rosa Kempinski Nairobi and thank you for also selecting Villa Rosa Kempinski Nairobi as your venue of choice for your 9th Annual Seminar. We will pass on your compliments to all our colleagues and hope to host you at the hotel once again in the near future.
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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

What makes a hotel 5 star even before its opening?

Its the people and their impeccable service standards. Even though we could not stay at the Kempinski due to a technical hiccup delaying their opening (it appears they only want to offer the best experience to guests, and nothing less), they took the best care of us in Nairobi. We had to stay elsewhere, but the staff took utmost pains to ensure we were looked after during our trip. They are opening soon, and we just saw that the hotel does look ready to provide the best and most luxurious accommodation in Nairobi. These still pale against the Villa Rosa's biggest treasure, which is the Kempinski spirit of hospitality that all their staff provide to the extreme. We didn't stay, but the way you have taken care of us made us feel as if we did. Thank you, and I wish you a grand opening and many many good years of success ahead.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, August 27, 2013
Dear Guest,

Thank you so much for your recent review on Villa Rosa Kempinski Nairobi.

We are absolutely thrilled to receive our first review from you and are extremely grateful for the kind words.

Once again we would like to apologize for not being able to host you at the hotel this time around, however we really do hope that we will have the opportunity to host you at the hotel in the near future.

My team and I are extremely pleased to hear that you felt looked after by us during your recent visit into the city.

In case we can be of any assistance with your future reservations, please do let us know.
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Additional Information about Villa Rosa Kempinski Nairobi

Address: Chiromo Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 103 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Rosa Kempinski Nairobi 5*
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