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“Impressive” 5 of 5 stars
Review of BEST WESTERN PREMIER Nairobi

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BEST WESTERN PREMIER Nairobi
4.0 of 5 Hotel   |   Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya (Upper Hill Estate)   |  
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Ranked #22 of 106 Hotels in Nairobi
Kingman, Arizona
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Impressive”
5 of 5 stars Reviewed May 20, 2014

This is our second trip to Kenya. And, we opted for a night in Nairobi before heading up country for missions. what a delightful experience. All we had to do was to enjoy the experience. The breakfast was splendid; the staff was courteous and knowledgeable. Don't lose your room key. You need it to use the elevator and to turn on the room power.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, May 22, 2014
Dear Carl,

We surely are as delighted as you were with your experience at our property. Yes, we go out of our way to make the experience every guest has memorable. This is our philosophy.
Guest security is at the top of our agenda and we limit access to the accommodation floors as much as we monitor them.

You are most welcome to come and enjoy our hospitality whenever in Nairobi.

Thank you for sharing your experience with the online world.


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144 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Accra, Ghana
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 14, 2014

Good food, clean public areas and friendly staff. Very good internet for business conference calls. Rates for conferences are affordable and service is good. Need to now install video conferencing and all shall be 100%

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, May 15, 2014
Dear Guest,

Thank you very much for your online review of your stay at our property.
We are happy you received your money's worth during your stay.

We strive to ensure our food is delicious, the hotel is clean, the staff offer good and friendly service. Our wifi access is very good as you mentioned and we are currently working on ensuring video conferencing is also available to our guests.

Thank you and please stay with us again in the future.


Management
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Dubai, United Arab Emirates
Top Contributor
63 reviews 63 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 9, 2014 via mobile

Very nice very comfortable rooms, I've tried both the Lux room which has a shower and exec suite which is a bit bigger with a bath. Great breakfast buffet although no Pork sausages or pork bacon and despite good organic pork products available from Kenyan farms. Fun roof top bar and pool with great city views. Very polite and professional staff. Good Value.

Stayed May 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, May 11, 2014
Dear Guest,

Thank you for sharing with the online world your review about your stay in our property. Indeed our rooms are comfortable and our roof top restaurant gives a super aerial experience.
We do not serve pork in our establishment as we are very sensitive to the religious needs, among other needs, of all our guests.
However we would like to come back and enjoy our unparalleled hospitality.

Thank you.


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Maputo, Mozambique
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2014

I went to Nairobi (Kenya) for Business and had a very great experience in this Hotel. Very friendly staff (from Gym/Restaurant/Reception/Security and room service). The internet was very speed and consistent. Clean and large bed. I think will go there as soon as I travel to Nairobi.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, May 11, 2014
Dear Guest,

Thank you very much for your staying with us and posting your review online. We are happy that your stay was very comfortable as we met your needs.
Please stay with us again in future.

Thank you.


Management
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Nairobi, Kenya
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 16, 2014

An absolutely great place to have a conference.

Great conference facilities and the staff was at hand to give us any help required from us.

The snacks were more than enough. Though we exceeded our time, we really enjoyed the services of this place.

Keep it up.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam630, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, April 19, 2014
Dear Jemutai,

Thank you very much for taking time out of your schedule to post online your review about our property.
We are happy that you found our conference suitable for your needs. We appreciate the compliments you have for our members of staff. We shall share this with them.
And yes, we shall keep it up as you have urged us.

Thank you.

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Centurion, Gauteng
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 2, 2014

This hotel is safe, the staff are friendly, and they have a great gym and pool. I had quite a few video conferences from my room and the internet is really good. I would like to see more variety in food, but overall, this has been a very good hotel.

Stayed April 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, April 4, 2014
Dear Guest,

We appreciate the comments you have posted on TripAdvisor about our property. Thanks for the all the compliments which will be shared with the team..

In response to guest preferences we have come up with new menus that will soon be operational. Please visit us again in the near future to try them out.

Thank you.

Kind regards,


Management.
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Pune
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 25, 2014

I stayed here in second week of March 2014 for one week. The hotel is well located, walking distance from Yaya mall which was an advantage. Break fast was included and was okay, but the menu was same for all 8 days of my stay, so I was fed up and last 3 days ate sparsely. Hotel is bit pricey ($190 per room night) but I think most Hotels in Nairobi are so. Because before booking this hotel I searched a lot on internet. Anyway I booked this hotel as Best Western is a known brand. Hotel is quite clean and modern with all amenities. Staff was very courteous and polite. Overall it was a good experience.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, March 27, 2014
Dear Guest,

Thank you for staying with us and sharing your experience with the online world.
We have noted your comment on our breakfast and more so when one is staying long.
This has been communicated to our Executive Chef for immediate action.

Our room rates are very competitive and lower than that of most hotels of the same quality in Nairobi. Our major focus is offering real value for money to all our guests. A major percentage return because of this.

We shall pass your compliments to our members of staff. We also welcome you back to enjoy our unrivalled hospitality.

Thank you.

Kind regards,


Management
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Additional Information about BEST WESTERN PREMIER Nairobi

Address: Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Nairobi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Best Western Premier Nairobi is located in the suburb of Hurlingham within 10 minutes drive from Nairobi central and 20 km from the Kenyatta International Airport. The hotel features a swimming pool, restaurant and a gym.Each air-conditioned room offers a view of the city and comes equipped with a satellite TV, minibar and tea-and-coffee-making facilities. The private bathroom includes a shower and free toiletries.The restaurant at Premier Nairobi serves breakfast, lunch and dinner. A number of restaurants serving a range of local and international cuisines can be found within 2 km.For relaxation, guests can lounge beside the heated pool or enjoy a round of golf at the Royal Nairobi Golf Club, 3.2 km away.Free Wi-Fi and private parking is available and a business centre including secretarial services is available to guests. ... more   less 
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