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“Location is it's only downside” 5 of 5 stars
Review of BEST WESTERN PREMIER Nairobi

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BEST WESTERN PREMIER Nairobi
4.0 of 5 Hotel   |   Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya (Upper Hill Estate)   |  
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Ranked #22 of 106 Hotels in Nairobi
ventura, ca
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Location is it's only downside”
5 of 5 stars Reviewed June 30, 2013 via mobile

Super new and extremely nice. We started calling it a "lower case" W (less expensive but similar modern design). Linens are great, A/C is quiet and efficient, in house restaurant has a wide selection of tasty foods. VERY pleasant and well trained staff (if somewhat green), rooms spacious with lots of stowage area and a safe that fits a small carry-on. The exercise room is large with many cardio choices and a number of weight machines. They were still working on the rooftop pool but the surrounding deck has many lounges; also, the new rooftop bar/club is still being finished. Great view from that 7th level.
Downside: not near much so it's a cab there and back, restaurant needs to hang some tapestries on the walls for acoustics.

Stayed June 2013, traveled as a couple
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138 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2013

I was in Nairobi for a short business and I stayed in Best Western Premier Hotel, where I had a pleasant experience.

The hotel is new with all modern fittings the location is also good cause its not far from the city center but away from the usual busy traffic jams associated with the city center.

The rooms are very neat, and spacious with lots of amenities, well stocked fridge, complimentary tea set available in all rooms. with well furnished bathroom.

I recommend this hotel to anyone going to Nairobi for business.

Room Tip: They have twin beds at the same rate for a superior single bed room
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2013

My experience in this hotel was amazing. The Best Western hotel is by far the best kept secret in Nairobi. It is a very comfortable hotel with the best value for money. My highlight though was the experience at Pablo's restaurant, which I strongly recommend to anyone who loves good food.

The food menu is great, with excellent service. This is the one thing that takes me back there again and again and again and......... Special thanks to Ms. Miriam, the food and beverage manager. She's always up to speed, knows what is going on, and is constantly at hand to meet customers' needs. Together with other staff, they make the dining experience at Pablo's simply wonderful. I would strongly recommend this place anytime.

A really wonderful product this is.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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India
Top Contributor
57 reviews 57 reviews
51 hotel reviews
Reviews in 47 cities Reviews in 47 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed June 21, 2013

The cabs in Nairobi how absolutely no rationale in demanding crazy money for plying short distances and hence this location seems to be inconvenient. A more preferred location would be Westlands. As for this hotel,its newly built and hence absolutely fresh. However there are some teething issues like some noisy work going on at day time. The shower didn't have hot water in the evening. Also the water is either too hot or cold.the mixer doesn't work properly. The buffet breakfast was sad and didn't have enough options for vegetarians.However the security on the gate was courteous to go out and fetch mobile topup as many times I asked for.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nairobi, Kenya
Top Contributor
78 reviews 78 reviews
54 hotel reviews
Reviews in 42 cities Reviews in 42 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed June 21, 2013

In terms of facilities and comfort, this new hotel in Nairobi rates pretty well. I would say only that the internet was intermittent, the shower went from scalding hot to luke warm in a kind of rhythmic and uncontrollable fashion, and the designer sinks have no plugs so you end up wasting a lot of water when you wash or shave (and Nairobi has a water crisis?).

However, my big gripe, and the reason for the 2-star rating is what happened when I came to check out. I booked by phone and was quoted a USD rate, inclusive of breakfast and taxes. On arrival I was quoted the same USD rate and duly paid for it in USD with my international credit card. The receipt was in USD. However, when I came to check out 3 days later I was told that I had to pay and additional $3.54, or the equivalent in Kenya Shillings, because of exchange rate changes. I refused, believing this to be some kid of front desk scam, but the receptionist flat refused to back down so I coughed up Sh 300 and left, rather angry I have to say.

If this was a one-off incident down to an individual staff member I could let it go and give the hotel 4 stars. But clearly this is an institutionalised policy - quote in USD, bill in USD, take payment in USD, receipt in USD, but then if there is a change in the USD exchange rate to the Kenya Shilling, hit the guest with it when they come to check out. Very bizarre, and completely unacceptable practice.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 20, 2013 via mobile

Overall an excellent hotel, nice comfortable rooms, good food, breakfast, dinner i really enjoyed, wifi was on the house, very nice kind staff to top it off, best value for money, nice location all in all i loved it!





  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, June 21, 2013
Dear Shahzad,

Thank you very much for you review. We are glad you enjoyed your overall stay with us.
Please visit us again when in Nairobi.

Kind regards,

Samson Anyumba|Rooms Division Manager|
Best Western Premier Nairobi|Argwings Khodek road|Hurlingham|
P. O Box 1939 – 00606|Nairobi|Kenya|
Tel: +254 20 292 7000|Fax: +254 20 292 7005 |Mob: +254 732 292700|Mob: +254 722 292700|
Direct line +254 731 67 97 68 | +254 701 990 043
Skype: sam.anyumba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accra, Greater Accra, Ghana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

Samson,

We have finally arrived safely back in Accra. I wanted to thank you and the Best Western team for a superb customer experience and service. I thoroughly enjoyed my stay at Best Western and you and your team are doing a great job.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Nairobi

Address: Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Nairobi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Best Western Premier Nairobi is located in the suburb of Hurlingham within 10 minutes drive from Nairobi central and 20 km from the Kenyatta International Airport. The hotel features a swimming pool, restaurant and a gym.Each air-conditioned room offers a view of the city and comes equipped with a satellite TV, minibar and tea-and-coffee-making facilities. The private bathroom includes a shower and free toiletries.The restaurant at Premier Nairobi serves breakfast, lunch and dinner. A number of restaurants serving a range of local and international cuisines can be found within 2 km.For relaxation, guests can lounge beside the heated pool or enjoy a round of golf at the Royal Nairobi Golf Club, 3.2 km away.Free Wi-Fi and private parking is available and a business centre including secretarial services is available to guests. ... more   less 
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