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“Simply superior!” 5 of 5 stars
Review of BEST WESTERN PREMIER Nairobi

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BEST WESTERN PREMIER Nairobi
4.0 of 5 Hotel   |   Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya (Upper Hill Estate)   |  
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Ranked #17 of 96 hotels in Nairobi
Rome
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Simply superior!”
5 of 5 stars Reviewed June 22, 2013

My experience in this hotel was amazing. The Best Western hotel is by far the best kept secret in Nairobi. It is a very comfortable hotel with the best value for money. My highlight though was the experience at Pablo's restaurant, which I strongly recommend to anyone who loves good food.

The food menu is great, with excellent service. This is the one thing that takes me back there again and again and again and......... Special thanks to Ms. Miriam, the food and beverage manager. She's always up to speed, knows what is going on, and is constantly at hand to meet customers' needs. Together with other staff, they make the dining experience at Pablo's simply wonderful. I would strongly recommend this place anytime.

A really wonderful product this is.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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120 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
India
Top Contributor
56 reviews 56 reviews
50 hotel reviews
Reviews in 46 cities Reviews in 46 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 21, 2013

The cabs in Nairobi how absolutely no rationale in demanding crazy money for plying short distances and hence this location seems to be inconvenient. A more preferred location would be Westlands. As for this hotel,its newly built and hence absolutely fresh. However there are some teething issues like some noisy work going on at day time. The shower didn't have hot water in the evening. Also the water is either too hot or cold.the mixer doesn't work properly. The buffet breakfast was sad and didn't have enough options for vegetarians.However the security on the gate was courteous to go out and fetch mobile topup as many times I asked for.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nairobi, Kenya
Top Contributor
70 reviews 70 reviews
50 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed June 21, 2013

In terms of facilities and comfort, this new hotel in Nairobi rates pretty well. I would say only that the internet was intermittent, the shower went from scalding hot to luke warm in a kind of rhythmic and uncontrollable fashion, and the designer sinks have no plugs so you end up wasting a lot of water when you wash or shave (and Nairobi has a water crisis?).

However, my big gripe, and the reason for the 2-star rating is what happened when I came to check out. I booked by phone and was quoted a USD rate, inclusive of breakfast and taxes. On arrival I was quoted the same USD rate and duly paid for it in USD with my international credit card. The receipt was in USD. However, when I came to check out 3 days later I was told that I had to pay and additional $3.54, or the equivalent in Kenya Shillings, because of exchange rate changes. I refused, believing this to be some kid of front desk scam, but the receptionist flat refused to back down so I coughed up Sh 300 and left, rather angry I have to say.

If this was a one-off incident down to an individual staff member I could let it go and give the hotel 4 stars. But clearly this is an institutionalised policy - quote in USD, bill in USD, take payment in USD, receipt in USD, but then if there is a change in the USD exchange rate to the Kenya Shilling, hit the guest with it when they come to check out. Very bizarre, and completely unacceptable practice.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 20, 2013 via mobile

Overall an excellent hotel, nice comfortable rooms, good food, breakfast, dinner i really enjoyed, wifi was on the house, very nice kind staff to top it off, best value for money, nice location all in all i loved it!





  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, June 21, 2013
Dear Shahzad,

Thank you very much for you review. We are glad you enjoyed your overall stay with us.
Please visit us again when in Nairobi.

Kind regards,

Samson Anyumba|Rooms Division Manager|
Best Western Premier Nairobi|Argwings Khodek road|Hurlingham|
P. O Box 1939 – 00606|Nairobi|Kenya|
Tel: +254 20 292 7000|Fax: +254 20 292 7005 |Mob: +254 732 292700|Mob: +254 722 292700|
Direct line +254 731 67 97 68 | +254 701 990 043
Skype: sam.anyumba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accra, Greater Accra, Ghana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

Samson,

We have finally arrived safely back in Accra. I wanted to thank you and the Best Western team for a superb customer experience and service. I thoroughly enjoyed my stay at Best Western and you and your team are doing a great job.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
2 reviews
3 of 5 stars Reviewed June 16, 2013

I didn't stay at the hotel, I just came for dinner. The restaurant has a very modern, fresh and spacious look. The service staff did a good job. I recall Esther as the waitress from her name tag. She looked professional and smart and knew the menu. I went twice for dinner and I felt the quality of the food varied - perhaps due to different kitchen staff? It would be nice if it was consistent in quality. All the serving staff were doing a good job but I don't think they are helped by the fact that senior management (people wearing name tags) appear to be taking meals at the same restaurant as the customers. Their presence seemed to be a distraction. If this is the case it should be strongly discouraged. Perhaps soon a special canteen will be provided for them.
Overall I enjoyed the experience and will definitely return regularly. The ambience was good but the lighting needs to be dimmed somewhat in the evenings..

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mombasa
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 12, 2013

This hotel to us is fantastic. Excellent in every way. It's about 12000ksh per night for a couple and it just oozes class. Similar to Crowne Plaza but a lot cheaper. The included wifi is blazing fast, everything about the room is beautiful. The rooftop pool is amazing, the restaurant is good for lunch. The attitude of the staff is great. The shower is amazing. Perfect place to stay. Only comment is their taxis are pricey so avoid them if you can.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Divison Manager at BEST WESTERN PREMIER Nairobi, responded to this review, June 13, 2013
Dear Chookmeister,

We are delighted you took time to share with the world how you enjoyed your stay with us.
Your comment on the taxis is noted and will be be given the attention it deserves.

Kind regards,

Samson Anyumba|Rooms Division Manager|
Best Western Premier Nairobi|Argwings Khodek road|Hurlingham|
P. O Box 1939 – 00606|Nairobi|Kenya|
Tel: +254 20 292 7000|Fax: +254 20 292 7005 |Mob: +254 732 292700|Mob: +254 722 292700|
Direct line +254 731 67 97 68 | +254 701 990 043
Skype: sam.anyumba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PREMIER Nairobi

Address: Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Nairobi 4*
Official Description (provided by the hotel):
Best Western Premier Nairobi is located in the suburb of Hurlingham within 10 minutes drive from Nairobi central and 20 km from the Kenyatta International Airport. The hotel features a swimming pool, restaurant and a gym.Each air-conditioned room offers a view of the city and comes equipped with a satellite TV, minibar and tea-and-coffee-making facilities. The private bathroom includes a shower and free toiletries.The restaurant at Premier Nairobi serves breakfast, lunch and dinner. A number of restaurants serving a range of local and international cuisines can be found within 2 km.For relaxation, guests can lounge beside the heated pool or enjoy a round of golf at the Royal Nairobi Golf Club, 3.2 km away.Free Wi-Fi and private parking is available and a business centre including secretarial services is available to guests. ... more   less 
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