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“Great Hotel” 5 of 5 stars
Review of The Hotel Emerald

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The Hotel Emerald
12 Woodvale Grove | Krishna Centre Westlands, Nairobi 13839-00800, Kenya   |  
Hotel amenities
Ranked #34 of 110 Hotels in Nairobi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great Hotel”
5 of 5 stars Reviewed 5 weeks ago

Very happy with my stay at Hotel Emerald .a great restaurant , nice modern rooms ,very clean and secure and delightful staff, especially the front desk girls.
Would definately stay again and would recommend to anyone seeking a good mid range hotel .

Room Tip: Some of the rooms the internet was a bit erratic .
See more room tips
  • Stayed October 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
    5
    8
    7
    1
    0
See reviews for
3
Couples
0
3
14
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Somaglia, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed October 23, 2014

Thanks for the stay at your hotel recently made.
Particular thanksgiving service staff restaurant and reception.
Good hotel, good rooms and excellent Italian restaurant (Vista restaurant), Very fast internet connection, Services in the room good

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 5, 2014

Clean hotel. Friendly staff. Good food at reasonable price. Good location. I would always love to go here. Supermarkets on walking distance. Kfc and other nice outlets nearby.
Staff is welcoming and helpful.
Recommending this to all those who prefer price and performance.

Stayed September 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2014

I was in Nairobi, Kenya to attend a business conference, and I was looking for somewhere conveniently
located as traffic in this city can get bit chaotic. I was also hoping to try out great cuisines, and Hotel Emerald surpassed my expectations.I love this place! I particular
like the ambiance and the rooms are well lit and the staff very friendly and surprisingly very helpful.
Checking in was very easy and fast. The rooms are big and very clean. You also get free WiFi and my room had a jacuzzi which was awesome.
The coffee maker was much appreciated as I had a lot to look into late that night.
The food there stands out and I they make really great Indian cuisine.

Overall, i really enjoyed my stay there and the elegant decor will surely make me go back there again.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eldoret, Kenya
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2014

The hotel is conveniently located, very clean and has friendly staff,I was warmly received and the service was quick.I enjoyed free WIFI speed and well furnished rooms.The restaurant serves delicious food.Looking forward to stay in the hotel whenever I am in Nairobi

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 2, 2014

Hi, I stayed for five nights at this hotel on Business. At the first we did face some issues with internet (must have been one off cases) and AC. Dev, the Hotel GM responded quickly, personally took initiative to fix the issue and see that we have a good time for the rest of the stay.

The staff was good, responsive and cared, centrally located, safe, good service is something that I recommend. Gym, variety in breakfast is something that can be improved...

Over-all value for money!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 1, 2014

We stayed in this hotel for 5 days....1st day was a little bit issue with few things not in place. But proactive approach of Manager Mr. Dev set everything right and we enjoyed our stay afterwards. Restaurant is amazing, staff very helpful..Location is amazing...Value for money....The only thing I missed in the hotel was a swimming pool and a gym, but otherwise...everything is great...

Room Tip: Before finalizing the room, just check the cell phone connectivity as in few rooms cellphone signals...
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hotel Emerald

Address: 12 Woodvale Grove | Krishna Centre Westlands, Nairobi 13839-00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 110 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 59
Official Description (provided by the hotel):
The Hotel Emerald is a business class hotel located in the Westlands suburb of Nairobi. With 59 individually designed rooms, the Hotel Emerald offers comfort in a convenient location. Steps away from major shopping and entertainment hubs, the hotel is the ideal place for your next stay. The hotel also offers conference and meeting space for any special events. ... more   less 
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