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“Pretty” 4 of 5 stars
Review of The Hotel Emerald

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The Hotel Emerald
12 Woodvale Grove | Krishna Centre Westlands, Nairobi 13839-00800, Kenya   |  
Hotel amenities
Ranked #34 of 111 Hotels in Nairobi
Bukavu, Democratic Republic of the Congo
Top Contributor
85 reviews 85 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
“Pretty”
4 of 5 stars Reviewed December 18, 2013

Nicely appointed with a great bathroom (nice bathtub, big sink, fluffy towels, shelves to put your things, lights in different places, all clean and new), a balcony and changing area. There are a tea kettle, fridge, safe, mosquito netting, and small bottle of water every day. Part of the corridor space is open-air so the hotel is fresh and feels spacious. Wifi is decent, though subject to random disappearances. I didn't find the rooms insufferably loud, but I am used to staying in hovels and my standards for noise are much more generous than they used to be, so maybe don't take my word on that. I like being near Sarit.

Best advantage is the staff. I left a small object in my room and they contacted me right away to let me know they had it and offered to either keep it until my next visit or send it to me! Very professional, honest and committed to making you feel at home and safe.

Downside is that there is one small elevator to service the whole building and Emerald is on floors 6 and 7 -- with a barred stairwell so you don't have any choice and will spend a lot of time in an elevator queue. Another negative is that if you arrive before 8am, breakfast is not as nice as its beautiful circular dining room, serving only one juice (albeit fresh-squeezed), a bit of fruit, black tea and coffee, cups of yoghurt (with almonds, cashews and raisins as toppers) and the obligatory wheatabix and cornflakes. The hot breakfast is to order, your choice of sausage, bacon, omelet, beans and toast. Okay maybe that description sounds better than I intended it to -- but for an ovo-vegetarian it's not so great :) By 8 or 8.30 they’ve also assembled two buffet hot dishes, more cut fruit, and two more juices. The Spanish omelet is generous and well-made and you get a whole bowl of beans. For a review of the restaurant itself, look up Vista on Trip Advisor. Finally, I was bummed there is no gym, but if you are really keen you can get day passes to the fitness center in Sarit.

If you are eager for such details, check-in is 2pm and check-out is 11am. Hotel website is http://thehotelemerald.com/

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
    5
    8
    7
    1
    0
See reviews for
3
Couples
0
3
14
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2013 via mobile

I stayed there for about 3 days...very good hotel, nice accommodation and hospitality. ..unfortunately it's not well located...standing on the ground floor you would not imagine there is such a magnificent hotel

  • Stayed July 2013
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islamabad, Pakistan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 10, 2013

My colleague and I stayed at Hotel Emerald last month.
What I didn't realise is that the hotel is on the 6th and 7th floor of an office block. Not ideal in terms of security, but also not terrible. I saw comments on noise, but I didn't notice anything.

Positive:
The rooms were nice and clean, the furniture was new, the shower is really good, and the bed was very comfortable.
The Emerald staff is extremely friendly, hospitable, and helpful. They are great!

Room for improvement:
The breakfast is a little disappointing and unimaginative.
Somehow my booking had vanished.
My colleague was not provided with a mosquito net in his room.
The first morning I received a wake up call at 0500, which was not meant for me.

All in all, I would say I had a pleasant stay, but it was also not great. In my opinion, Emerald is not worth the 120 USD they charge per night.

However, should my preferred hotels all be booked, I will definitely consider returning to Hotel Emerald.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Falls, Zimbabwe
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 3, 2013

Yeah, quite a difficult place to review. Guess I can say, you need to know what you are there for if you choose to stay there. The place is located in a noisy surrounding and even the efforts taken to put people in the "quieter" rooms seems to bear little effort. However, I could still sleep through the noise, so I made no fuss about it. The hotel is located in the mid of town with lots of good restaurants, bars, clubs around - hence the noise especially from Thursday to Saturday. There is also a classy club, Club Aqua on the first floor. I love it for playing SA music too. The staff is very good and helpful, special mention to the Manager Esther, who went out of her way to ensure the room was well set up and ready for occupation. Nice place to stay, would not mind returning there for another visit. I did not see the pool nor the fitness centre, so I will not rate those. The place is secure, but if outside, you have to be wary of street children
P/S: The restaurant serves everything serve for beef..... but I did not find their breakfast amusing, so I opted to sleep through breakfast and go directly to workshop..

Room Tip: Ask for the quiet rooms and also request for a mosquito net if you prone to mosquito bites.
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2013

It is a great Hotel, Since it is situated in West Land, its sort of Town centre every thing became easy, The rooms a BIG, clean with safe facility but honestly the environment is such that you feel really secured. There is a proper security in place as well. At the same time, it has good and BIG restaurant and good food. I enjoyed breakfast the most - Mango Juice - hmmm. All this facility and charges are very fair. Stay recomended

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 7, 2013

The Hotel is a regular Business class hotel located in a good location. The rooms and Facilities are good. The Staff were also good.
Room that I stayed had a lot of noise coming from outside and hence could not get a good sleep.
Over all an good place for a short stay.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coimbatore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 18, 2013

we visited Kenya on a business trip and stayed at this hotel for 5 nights. we feel a comfortable stay, delicious Indian and Continental food, Good service and helpful reception staff. This property is located in the city centre, accessible to nearby shopping malls, restaurants & local market.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hotel Emerald

Address: 12 Woodvale Grove | Krishna Centre Westlands, Nairobi 13839-00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 59
Official Description (provided by the hotel):
The Hotel Emerald is a business class hotel located in the Westlands suburb of Nairobi. With 59 individually designed rooms, the Hotel Emerald offers comfort in a convenient location. Steps away from major shopping and entertainment hubs, the hotel is the ideal place for your next stay. The hotel also offers conference and meeting space for any special events. ... more   less 
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