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“Delicious and healthy pizza” 5 of 5 stars
Review of Naked Pizza

Naked Pizza
Fedha Plaza 16 Mpaka Road | Westlands, Nairobi, Kenya
0707 111 888
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Ranked #19 of 320 Restaurants in Nairobi
Price range: $4 - $12
Cuisines: Pizza
More restaurant details
Restaurant details
Good for: Outdoor seating
Dining options: Delivery, Late Night
Nairobi, Kenya
Contributor
16 reviews 16 reviews
14 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Delicious and healthy pizza”
5 of 5 stars Reviewed September 30, 2014

Lots of delicious pizzas, and they're all wholesome and delicious. They have something for every dietary restriction. It's great for dining in or delivery.

Visited October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiteshDoshi, Owner at Naked Pizza, responded to this review, 2 weeks ago
Hi jonathanlehe,

I'm glad to hear that you enjoy our pizzas; you're right - they taste great and are also wholesome!

We look forward to getting you Naked* again in the near future.

All the best,
Ritesh Doshi
CEO, Naked Pizza Kenya

(*Pizza)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Visitor rating
    36
    19
    13
    2
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
Nairobi, Nairobi, Kenya
2 reviews
10 helpful votes 10 helpful votes
“Disorganized!”
3 of 5 stars Reviewed September 28, 2014

Love the pizza extremely disappointed with the delivery system. We ordered pizza at 8:26pm with the expectation that we would get the pizza within an hour 9:30pm at the latest, they got the order confirmed the name and the place of delivery from their system. The delivery is in Kileleshwa, therefore it would be 20 minutes at the most to get the delivery guy to get to Kile from Westlands on a Sunday evening, I would think am even being more than generous on time. To call at 9:30pm just to be told that they do not have our number on their system....uh I don't think so considering we have ordered from them before more than 5 times, when they took the order like I said before they confirmed the name and place of delivery! So we proceed to give them the number we called on again. At 10pm we call again and what do they say, "oh we don't have your number and could you please give us directions to your house." Are you serious? We have gone through this before an hour ago and the other 4 times we had ordered from you before. The manager says that the system has not be updated and if we could please explain the directions again to him. Really? What do you say after that? It's 10pm we have been waiting since 8:26pm, and confirmed again at 9:30pm. Get it together we are throughly disappointed with the disorganization. We told them to cancel it.

  • Visited September 2014
    • 3 of 5 stars Value
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiteshDoshi, Owner at Naked Pizza, responded to this review, 2 weeks ago
Dear DorthyN100,

First of all, please allow me to say "thank you" for being such a loyal customer and sharing your feedback with us. It is always our loyal customers who share their not-so-good experiences so that we can learn and get better.

Second, and more importantly, please allow me to apologise for what happened on Sunday.

Unfortunately, we messed up. There are various reasons, but the fact is, we let you down... and we are sorry. We will be in touch shortly to make it right; you've been a loyal customer for a long time, and we are sorry that we got it so wrong and left you hungry. :-(

Just some background: Given the various power fluctuations in Westlands that day, our server went down. Our back-up server did not transfer the of the details of all of our customers, which unfortunately included yours. It was made worse by a trainee taking your order and not being able to handle the situation properly.

I hope that we have got it right on the other occasions you have ordered from us, and truly hope that you will give us an opportunity to make things right.

I will personally call you to see what we can do to make it right; alternatively, you can e-mail me directly at ceo@nakedpizza.co.ke.

Thanks again for the feedback - which we have very much taken on-board - and we look forward to making things right and getting you Naked* again in the future.

Very Sincerely,
Ritesh Doshi
CEO, Naked Pizza Kenya

(*Pizza)
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Contributor
16 reviews 16 reviews
11 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Healthy & bland”
3 of 5 stars Reviewed September 23, 2014

Second time takeaway. Love the healthy base and thick crust. I thought I had a bland one the first time, but happened the second too. Otherwise, their deliver time is awesome. The first time not so, but the second, it felt like 10 min. Kudos

  • Visited September 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiteshDoshi, Owner at Naked Pizza, responded to this review, 3 weeks ago
Dear Medimi S,

Thanks for giving us another try, and while you enjoyed our healthy thick crust, I'm sorry that you found it bland.

If you wouldn't mind sending your order numbers to igotnaked@nakedpizza.co.ke, we can look into what might have gone wrong.

Thank you for your feedback, and I hope that we are able to impress you with our pizza as well as our delivery time next time.

Sincerely,
Ritesh Doshi
CEO, Naked Pizza Kenya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Best Pizza I have found so far in Nairobi”
5 of 5 stars Reviewed September 7, 2014

Have used Naked many times now. great service and great pizzas. They give a delivery time based on previous trips and always are on time or early. Stopped using anyone else they all let us down.

Visited June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EsAndArDe, Owner at Naked Pizza, responded to this review, September 10, 2014
Hi Simon D,

Thanks for getting Naked* so many times... and for taking the time to review us!

Our team works hard to make sure that every order for every customer is perfect every time. We do our best to always get it right - so it's great to hear that you enjoy not only our pizzas, but our service and delivery times.

Please do keep getting Naked* hot & fast when you're in Nairobi! ;-)

Thanks again, and all the best.

Ritesh Doshi
CEO, Naked Pizza Kenya

(*Pizza)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Contributor
19 reviews 19 reviews
17 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Friendly Service, Quick Delivery”
5 of 5 stars Reviewed September 1, 2014

We ordered Naked Pizza twice while visiting Nairobi. The first time we ordered delivery and it was at our door within 20 minutes of ordering. The next day we decided to dine in at their restaurant. We sat on their beautiful patio as the weather was very nice. We both ordered the garden salad with honey balsamic dressing and split a medium thin crust pizza with spring onions and mixed peppers. The whole experience was great. It is obvious that the manager does a good job hiring and training a friendly staff that treats every customer well.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EsAndArDe, Owner at Naked Pizza, responded to this review, September 7, 2014
Hi Sam_and_Maya!

Thanks for getting Naked* twice while you were in Nairobi!

I'm glad to hear that you were able to get Naked* hot & fast the first time, and then decided to come back for more!

We're glad that you enjoyed the patio and had a chance to interact with our staff.

We have a great Tribe (team) that really enjoys what they do.

Thanks again for getting Naked*, and for taking the time to write a review.

We hope that you visit Kenya again soon!

Asante Sana,
Ritesh Doshi
CEO, Naked Pizza Kenya

(*Pizza)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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