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“How can I rate the food when we didn't get any?” 1 of 5 stars
Review of Oro Restaurant and Lounge

Oro Restaurant and Lounge
Statehouse Crescent | Off Statehouse Avenue, Nairobi 00621, Kenya
+254-202635556
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Ranked #89 of 318 Restaurants in Nairobi
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Restaurant details
Dining options: Lunch, Dinner, Reservations, Late Night
Description: ORO Restaurant and Lounge NairobiDark wood, hints of gold, subtle lighting and a sense of intimacy are your invitation into ORO. Meaning ‘Gold’, ORO is Nairobi’s newest Oasis. Located in the tranquil suburb of State House it offers an escape from the city bustle. Exuding subtle elegance it provides the perfect atmosphere for a convivial catch up or romantic dinner and is ideal for Lunch or an after work drink for those working in the CBD and its environs.
Devon
Senior Reviewer
8 reviews 8 reviews
4 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
40 helpful votes 40 helpful votes
“How can I rate the food when we didn't get any?”
1 of 5 stars Reviewed February 4, 2014

We arrived at 8:30pm.
1 hour and 40 minutes later we left having not eaten anything.
It's nairobi restaurant week.
This is embarrasing to say the least. Nobody apologised, or said anything at any point other than 'we've had a small problem,' which was about 50 minutes into our visit.
I'm assuming Oro is short for 'Orrible experience.

  • Visited February 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina K, Manager at Oro Restaurant and Lounge, responded to this review, February 6, 2014
Dear Devonteacher,

We would sincerely like to apologize for the unacceptable experience you had at ORO. We are committed to ensuring that you have a great experience when dining with us, and unfortunately we let you down this time.

Your feedback is very much appreciated, and we have looked into the issues you have raised with our entire team. I wish to assure you that we have taken steps to ensure that this is never repeated.

I would also like to request that if you are in Nairobi (or next time you are around) you get in touch with us on 020-2635543 so that we can see how we can make it up to you. Apologies once again and we hope you will give us another chance to give you the ORO experience you came to expect from us.

With Warm Regards,
Valentina
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29 reviews from our community

68% Recommend
    13
    7
    4
    4
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Nairobi, Kenya
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Superb food”
5 of 5 stars Reviewed January 8, 2014

Like the name of the name it is located Gem suites this place is a gem. Amazing food and very very good service from the moment you arrive. Will definately go back and recommend!!! Will be back

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina K, Manager at Oro Restaurant and Lounge, responded to this review, January 9, 2014
Dear Miss Kui,
Thank you for your wonderful review. We are glad you enjoyed your meal and really appreciate the positive feedback regarding our service. We are looking forward to hosting you again soon at ORO Restaurant & Lounge!
With warm regards,
Valentina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
“business lunch at Oro”
4 of 5 stars Reviewed November 14, 2013

After researching lunch locations in Nairobi and finding many positive reviews of Oro I decided to recommend it for my business lunch yesterday. It was the best choice. The location (although probably better set up for an evening out with friends) was great. It was clean and welcoming. the staff were friendly and helpful. The food was delicious. The location is so convenient for me--I will definitely be back.

The downside: Oro is difficult to find, there isn't one sign post. It required two stops for inquiries in order to find the restaurant.

  • Visited November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina K, Manager at Oro Restaurant and Lounge, responded to this review, November 15, 2013
Dear ghanaian_in_nairobi,
Thank you for your wonderful review on your experience at ORO Restaurant & Lounge. We are delighted you enjoyed your business lunch, and highly appreciate your positive feedback regarding our friendly staff and delicious food. Apologies for the difficulties in finding us; we are currently working on putting an ORO sign outside to enable our guests to find us easier. The ORO team is looking forward to having the pleasure of hosting you again soon!
With warm regards,
Valentina
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Nairobi
1 review
“Great Lunch”
3 of 5 stars Reviewed November 8, 2013

Good for a girlie catch up. Staff very friendly and attentive. Outside area was nice, had lunch inside, a bit cold outside. Prices very reasonable. Inside feels very much like a hotel sadly a bit sterile, but would go again to check it out just for drinks in evening .

  • Visited November 2013
    • 5 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina K, Manager at Oro Restaurant and Lounge, responded to this review, November 13, 2013
Dear 232Truth7,
Thank you for your review on your experience with us at ORO Restaurant &
Lounge. We are glad you enjoyed your lunch, and we are looking forward to
hosting you again soon.
With Kind Regards,
Valentina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
Contributor
19 reviews 19 reviews
12 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Splendid!”
4 of 5 stars Reviewed October 9, 2013

After reading the reviews here, I decided to give it a try for my friend's birthday dinner and we were not disappointed. From the lighting as you walk in that is draped on the bamboo, to the ambiance in the restaurant and to the food. Job well done! My friend had the oriental pork ribs with chunky chips which were quite sumptuous and I had red snapper and mashed potatoes which was also quite tasty.
My only issue with it was the rather slow service (there were only 2 waiters for the entire restaurant), the fact that they do not have those nice wallets/trays to put your bill in (the waiter brought it by hand) and they did not have fish knives.
Loved the experience there and will definitely be back!!

  • Visited October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina K, Manager at Oro Restaurant and Lounge, responded to this review, October 10, 2013
Dear KenyanFoodCritic,
We love food critics as they keep us on our toes all the times! Thanks for your review and for appreciating our food. All well noted….

We have just sent for fish knives, the floor manager is on board and the menu folder and bill folders have been designed and ordered. Looking forward to see you soon and thank you for motivating us to excellence. Warm regards,
Valentina
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