I am not sure why Hemingways was not on my list to visit as I pass it daily. I think it was the soulless look from the outside and the mixed (at best) reviews from friends and colleagues. I decided to give it a go. As a previous hotelier, I was hopeful. I like Hemingway's in Watamu. The service was very friendly, but excruciatingly slow. It took almost 40 mins for one coffee and a lemonade to arrive. The coffee was expensive for Karen, and not good. The milk was boiled and it was average at best. It was served with 3 very dry brownies. This was a quiet time in the afternoon. A manageress was walking around, but as usual for Kenya, no approach was made to any guests. I want to like this hotel, but please get some atmosphere in there, and work on the service and the product; you are charging five-star prices but not, sadly, delivering. I love that the complex is clean and fresh. The staff are lovely, just need direction, as does the kitchen and that comes from the top. I will go back and I'd love it if Hemingway's could look at this, as it comes up a lot in conversation with locals. I would have chatted to someone had I have been able to get someone's attention.
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