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“Beautiful Rooms” 5 of 5 stars
Review of Hemingways Nairobi

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Hemingways Nairobi
5.0 of 5 Hotel   |   Nairobi, Kenya   |  
Hotel amenities
Ranked #10 of 125 Hotels in Nairobi
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
“Beautiful Rooms”
5 of 5 stars Reviewed March 5, 2014

We stayed here before and after going on Safari. The rooms were beautiful, the staff was great, and the food was good. I have stayed in many "five star" hotels from Vegas to Dubai and in between. This place has them beat when it comes to service and room decor! Highly recommend it!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
    116
    24
    18
    7
    5
See reviews for
30
58
7
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Swedish first
  • Any
English first
California
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

Feeling of safety, security and Luxurious! Great entry into Kenya before or after safari. Gorgeous rooms, grounds, service, amenities. Quiet private estate like hotel. Beautiful views of the Ngong hills. Around the corner from the Blixen house ( imagine Robert Redford napping on the porch) and a short drive to the orphan elephant rescue, the David Sheldrick Wildlife Trust. 33 baby elephants rescued after the moms were most often killed by poachers. Pool, spa, gym and unexpectedly a great place to bird. Eagles and ibis. Great verandas off of each room. Wonderful, unobtrusive staff. Stunning decor and finishes.

Stayed February 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2014 via mobile

My wife and I decided to spend two nights in Nairobi to overcome our jet lag prior to beginning our tented safari vacation. Located in the Karen neighborhood, this is a stunning boutique hotel on beautifully landscaped grounds viewing the Ngong Hills. We arrived shortly after midnight and were greeted warmly by the hotel manager and our butler. We enjoyed breakfast and dinner at their restaurant and both meals were superb. Their service was outstanding. As an example, our luggage was going to exceed the weight limitation (33 pounds including carry on) for our small aircraft flights to the various camps. David Owalla, the front office manager, arranged to hold a piece of luggage and have it delivered to the airport when we were passing back through and the weight restrictions wouldn't be a concern. Getting it to our gate was not an easy proposition but David made it happen. We couldn't be happier with the accommodations or the service we received. We will surely stay at Hemingways when our travels bring us to Nairobi again.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, February 25, 2014
Dear Jerry M

We are delighted you enjoyed your stay at Hemingways Nairobi. We always aim to please and go the extra mile. We look forward to your next stay with us.

Regards

Simon H
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Nairobi, Kenya
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 11, 2014

Very beautiful hotel in a perfect location but lunch service was very slow for a conference set up. Staff were not very welcoming but the food was delicious and handy doggy bags provided for take away. Very pricey.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this review, February 18, 2014
Dear Wakesho,

“I am greatly concerned that your welcome fell short of your expectations. I would be delighted to discuss with you to understand exactly what went wrong. Please feel free to contact me at the hotel or on 0711032000. In the meantime please rest assured of our commitment to excelling and we are confident your next visit will be outstanding.”

Regards.
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Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2014

Having spent 10 nights at Hemingways,Watamu, followed by 3 nights at Hemingways Ol Seki, we decided to treat ourselves to a final night relaxing at Hemingway's Nairobi hotel. This is a very luxurious hotel and was well worth a visit. Our suite was large and very comfortable with a balcony overlooking the well set out gardens. The staff were friendly and very helpful and the food was excellent.
Our flight did not leave until midnight, so we were able to spend the day relaxing at the hotel, walking in the gardens and swimming in the heated swimming pool.
A very good way to finish what was possibly our best holiday ever.
Thank you to everyone at Hemingways

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this review, February 11, 2014
Dear Kathy,

Thank you for the kind review. We are very grateful that you chose to stay at the Hemingways Collection (Hemingways Nairobi, Hemingways Watamu and Ol-Seki Mara Hemingways) As always we endeavour to give you personalized attention and make your stay as comfortable as possible.

We would love to host you again in our properties soon.

Warm Regards
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 4, 2014

After being a loyal customer of the Brasserie restaurant at this hotel, enjoying the steaks and writing a glowing review some months back...it is time for an update. A recent meal there was a long way from the experience I expected. The service was close to non-existent. Our starters turned up before our first drink order arrived and only then after flagging down a passing staff member! I was forced to ask three times for drinks to be refilled even though our assigned waiter walked past the table and it's empty glasses. The refills were needed often because a glass of wine here is really one third of a glass of wine. It seems like a glass of wine should be at least over the half-way mark. I ordered battered fish and chips. The batter on the fish was thick, soggy and more like a dough. The fish inside this dough-like substance was musty flavored and luke warm. Very disappointing. Hopefully this place can get back on track.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, February 4, 2014
Dear MeandYu

Thankyou for your repeat visit to Hemingways Nairobi. I am truly disappointed your last visit was not up to par. It is very important to us to ensure every visit exceeds expectations. Please accept our apologies for this and give us an opportunity to re-assure you of our standards by visiting us at your convenience. Kindly ask for myself or the duty manager, we would be delighted to meet you in person.

Regards

Simon H
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Vancouver bc
Top Contributor
50 reviews 50 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 3, 2014

Being outside Nairobi makes for a peaceful environment. Very attractive hotel with lush gardens and lovely pool. Well appointed rooms and a great staff - very professional. Close to Elephant Orphanage and Giraffe Centre, both of which are musts for visitors. Serve very good breakfast and dinner was also very good. ( a hint of quality is that locals dine there) They will pick you up at JKIA which can save the worry of arriving in a Third World city for an unseasoned traveller.

Room Tip: Try to stay at top of the hill - easier on the legs!
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, February 4, 2014
Dear Habari

Delighted you enjoyed your stay and the brasserie restaurant at Hemingways Nairobi. We hope you will visit us again.

Regards

Simon H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hemingways Nairobi

Address: Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Kitchenette Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 125 Hotels in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hemingways Nairobi 5*
Number of rooms: 45
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