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“Home Away from Home” 5 of 5 stars
Review of Hemingways Nairobi

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Hemingways Nairobi
5.0 of 5 Hotel   |   Nairobi, Kenya   |  
Hotel amenities
Ranked #11 of 97 hotels in Nairobi
Nairobi, Kenya
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Home Away from Home”
5 of 5 stars Reviewed January 16, 2014

Just a small note to thank you and your team for making our one year celebration very intimate and memorable.

Eli and I were just coming for dinner yesterday but on second thoughts decided to spend the night at only 2pm. I called Johnson in the reservations team and after letting him know our one year plans he was quick to get us a super executive suite at a discounted rate and ensured the room was well prepared for my arrival at 4pm. Eli and I were thoroughly impressed with the room and the service given by Enock and Godfrey the butlers. Always ensuring we were taken care of and they informed us very well on all the 'need to knows'. Kudos to the team.

My final stop was at the spa and Celestine my therapist was a gem in summary!

My conclusion is now hemmingways shall not be just my lunch plan but my home away from home plan.

Many thanks again for everything please do pass my sentiments to the team above... they are stars!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, January 18, 2014
Dear Ciku K

It was our pleasure to host you at Hemingways Nairobi for your anniversary and we are delighted you enjoyed your stay. We very much look forward to your next visit.

Rest assured I have passed on your kind sentiments to the team.

Regards

Simon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Swedish first
  • Any
English first
Winchester, United Kingdom
1 review
5 of 5 stars Reviewed January 15, 2014

I had a reservation elsewhere in Nairobi , but nightmare of business travellers they did not have one to match! So arrived at Hemingways tried and a little flustered after some frantic calls had got me a room there. Not my first stay so aware of the hotel and it's high standards . Tonight both the hotel and the staff worked their magic , very welcoming , great meal and comfortable room. Only problem was the five am departure, however once agin the staff showed their mettle and the hotels commitment to looking after their guests as they insisted they could get me coffee and toast really quick , which they did , as I should not leave without breakfast.

Faith in (some) hotels restored!

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this review, February 11, 2014
Dear Chris,

We are elated that the Hemingways magic augered well with you and saved your day! Our personalized service will always be at hand to make your stay as comfortable as possible. Many thanks for staying with us.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
63 reviews 63 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 15, 2014

This amazing exquisite property ticks all the boxes. The architecture is out of this world, so plush, so quaint, so clean, the finish is impeccable, super deluxe. The service is unbeatable. The staff all so very polite, courteous, in my opinion it even rates better than the FOUR SEASONS.
The suites are so deluxe, so luxurious, i felt so comfortable and enchanted, i was reluctant to leave! The manager David is so nice so helpful, so well mannered with excellent customer relations.
The food was very good and tasty and good quality. This hotel is located in the nicest chicest area of Nairobi, Karen land. The premises so lush, so romantic, green and lovely surroundings.
Will definitely go back with hubby. This hotel is definitely a must!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, January 18, 2014
Dear Shermine54

We are glad you enjoyed your visit and look forward to your return. In the mean time many thanks from the team at Hemingways Nairobi.

Regards

Simon
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Spalding, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 13, 2014

This hotel needs to be seen to be believed! We have visited some excellent hotels all over the world but this one, with its backdrop of Kenyan hills is the most memorable.
With the service and luxury you would expect from a Kensington hotel it is perhaps something the first time visitor to Kenya would not expect, however it has that genuine feel that some hotels in the Western World do not.
As boutique hotels go it matches anything you may find in London or Paris but they are unlikely to have a Giraffe Sanctuary around the corner. A hotel that provides an ideal stop over on the way to the beach or on Safari or even as a base for a city break. The restaurant is excellent and the chef provides dishes that would do any Michelin Starred restaurant proud.
Once again it is the staff that make this hotel even better, excellent professional friendly service.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this review, March 31, 2014
Dear Skeggy,

As you have rightly put it, seeing is believing. We are thrilled that you saw, liked and believed. The hotel is conveniently tucked in close proximity to The Giraffe Center and other top attractions making it an ideal stop over, as you noted. We are continually striving to improve in all spheres and we are sure your next experience will be even better!
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Nairobi, Kenya
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 12, 2014

Bonjour, the reply of the manager to my comment dated 29 dec 2013 is not appropriate because if the hotel has a policy of reservation they shall announce it to the public. Also, in kenya it's not alowed by the traffic code to reverse from into a busy road since the hotel does not provide for turning space. Good neighbourhood is very important I must exclaim to the hotel management.
I shall contact the management outside Kenya to make them aware of management problems in Nairobi.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, January 18, 2014
Dear peter w

Hemingways is a Kenyan owned company. The owners are local residents; should you wish to contact them to pursue this matter please feel free to contact the hotel and we will facilitate direct communication for you.

Regards

Simon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2014

A super posh place where you can make reservations to have a meal. Tuesday is half priced steak night, and the steak is delicious so that is a great opportunity to go experience the luxurious colonial legacy.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merseyside, England
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2014

We only stayed here one night on our way to the Masai Mara but it is a truly wonderful luxury hotel with magnificent appointed rooms and fantastic service with your own personal butler !! We ate breakfast in the morning which had everything on offer to choose from before we were on our way. If you are thinking of staying in the Nairobi area and want the ultimate in luxury look no further than here. Thank you for a short but memorable stay.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hemingways Nairobi

Address: Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 97 hotels in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hemingways Nairobi 5*
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