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“Hemingways Saves the Day” 5 of 5 stars
Review of Hemingways Nairobi

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Hemingways Nairobi
5.0 of 5 Hotel   |   Nairobi, Kenya   |  
Hotel amenities
Ranked #8 of 129 Hotels in Nairobi
Certificate of Excellence
Winchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hemingways Saves the Day”
5 of 5 stars Reviewed January 15, 2014

I had a reservation elsewhere in Nairobi , but nightmare of business travellers they did not have one to match! So arrived at Hemingways tried and a little flustered after some frantic calls had got me a room there. Not my first stay so aware of the hotel and it's high standards . Tonight both the hotel and the staff worked their magic , very welcoming , great meal and comfortable room. Only problem was the five am departure, however once agin the staff showed their mettle and the hotels commitment to looking after their guests as they insisted they could get me coffee and toast really quick , which they did , as I should not leave without breakfast.

Faith in (some) hotels restored!

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this review, February 11, 2014
Dear Chris,

We are elated that the Hemingways magic augered well with you and saved your day! Our personalized service will always be at hand to make your stay as comfortable as possible. Many thanks for staying with us.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
    131
    27
    18
    7
    5
See reviews for
33
62
7
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed January 15, 2014

This amazing exquisite property ticks all the boxes. The architecture is out of this world, so plush, so quaint, so clean, the finish is impeccable, super deluxe. The service is unbeatable. The staff all so very polite, courteous, in my opinion it even rates better than the FOUR SEASONS.
The suites are so deluxe, so luxurious, i felt so comfortable and enchanted, i was reluctant to leave! The manager David is so nice so helpful, so well mannered with excellent customer relations.
The food was very good and tasty and good quality. This hotel is located in the nicest chicest area of Nairobi, Karen land. The premises so lush, so romantic, green and lovely surroundings.
Will definitely go back with hubby. This hotel is definitely a must!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, January 18, 2014
Dear Shermine54

We are glad you enjoyed your visit and look forward to your return. In the mean time many thanks from the team at Hemingways Nairobi.

Regards

Simon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spalding, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 13, 2014

This hotel needs to be seen to be believed! We have visited some excellent hotels all over the world but this one, with its backdrop of Kenyan hills is the most memorable.
With the service and luxury you would expect from a Kensington hotel it is perhaps something the first time visitor to Kenya would not expect, however it has that genuine feel that some hotels in the Western World do not.
As boutique hotels go it matches anything you may find in London or Paris but they are unlikely to have a Giraffe Sanctuary around the corner. A hotel that provides an ideal stop over on the way to the beach or on Safari or even as a base for a city break. The restaurant is excellent and the chef provides dishes that would do any Michelin Starred restaurant proud.
Once again it is the staff that make this hotel even better, excellent professional friendly service.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this review, March 31, 2014
Dear Skeggy,

As you have rightly put it, seeing is believing. We are thrilled that you saw, liked and believed. The hotel is conveniently tucked in close proximity to The Giraffe Center and other top attractions making it an ideal stop over, as you noted. We are continually striving to improve in all spheres and we are sure your next experience will be even better!
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Nairobi, Kenya
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed January 12, 2014

Bonjour, the reply of the manager to my comment dated 29 dec 2013 is not appropriate because if the hotel has a policy of reservation they shall announce it to the public. Also, in kenya it's not alowed by the traffic code to reverse from into a busy road since the hotel does not provide for turning space. Good neighbourhood is very important I must exclaim to the hotel management.
I shall contact the management outside Kenya to make them aware of management problems in Nairobi.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, January 18, 2014
Dear peter w

Hemingways is a Kenyan owned company. The owners are local residents; should you wish to contact them to pursue this matter please feel free to contact the hotel and we will facilitate direct communication for you.

Regards

Simon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 8, 2014

A super posh place where you can make reservations to have a meal. Tuesday is half priced steak night, and the steak is delicious so that is a great opportunity to go experience the luxurious colonial legacy.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merseyside, England
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 6, 2014

We only stayed here one night on our way to the Masai Mara but it is a truly wonderful luxury hotel with magnificent appointed rooms and fantastic service with your own personal butler !! We ate breakfast in the morning which had everything on offer to choose from before we were on our way. If you are thinking of staying in the Nairobi area and want the ultimate in luxury look no further than here. Thank you for a short but memorable stay.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 2, 2014

Flying into Kenya can be interesting on your way to safari, I had one flight come in at 3:30am, meaning I needed somewhere to stay before my 10am flight out, so I booked here. The place was used only to sleep and shower and move on. But the place is impressive, the staff was very kind and attentive. The breakfast that morning was OK, served the purpose and we went on our way. They are very good with scheduling your transfers and drivers which was helpful too. On my way back I got in around 7:00pm to leave for a 4:00am flight, so once again it was a place to sleep, got some dinner delivered to the room which again was OK too. But just like the first the staff was amazing.

The rooms are also REALLY well done, very spacious, and have views of the interior garden. In terms of the room design, layout, and space, I'd put this in my top 10 hotel rooms for sure.

I'd stay here again in a heartbeat, but I wish it was a little less expensive, if you are goign to have really short layovers like I did, might not be worth it.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hemingways Nairobi

Address: Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Kitchenette Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 129 Hotels in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hemingways Nairobi 5*
Number of rooms: 45
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