We had seen Hemingways featured in a prominant luxury magazine in Australia and decided to book a special dinner at the restaurant before departing on safari.
After the recent Westgate Mall terrorism attacks, our group was cautious of travel as tourists (white) in Nairobi. We asked Hemingways if they could assist us with organising a transfer vehicle from our hotel in Hurlingham (another suburb in Nairobi) to dinner in Karen and back.
Hemingways offered us a rate of USD $250 for a group of 7 people to travel this distance (return). I asked if this was a normal rate and the hotel concierge at Hemingways assured me it was.
When we arrived in Nairobi we discovered that a more appropriate rate would be somewhere between USD $5-10 for our group transport.
We were outraged that Hemingways were so comfortable in ripping us off, taking unfair advantage of tourists on their first visit to Nairobi. Not only did they refuse to amend the bookings, they also hassled us to leave the restaurant early, requiring us to finish our dinner prematurely, because their 'driver' was tired and wanted to leave.
That said, the food was delicious - although the waitstaff were not very aware of the ingredients listed on the menu and should be more informed in future, given the luxury status of this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Jess M
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Thanks for your feedback . With regard to the transfers; these were sub-contracted by us for you at your request and the price quoted to you prior to your acceptance. Additionally we organised for 2 vehicles with drivers to pick you up from your hotel 21km away and bring you to Karen, wait for you and take you back to your hotel hence the cost. Please be assured we have no intention to rip off tourists or anyone for that matter. May I point out that the rate you quote of $5-$10 would not get 8 people more than a stone's throw from your hotel let alone to Karen.
That said; I am glad you enjoyed your meal and hope you will visit us next time you are in Nairobi.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.