A friend of mine and I were referred to Naomi of Heritage of African Jungles and I can say unequivocally that the entire one week Kenyan Safari trip was amazing. Not only did we receive an extremely competitive quote for the trip (best out of all the safari companies we canvassed) but the experience was beyond either of our expectations. We ended up going to three different areas: Msai Mara (majority of animals we saw were here), Naivisha (Lake Naivasha) and Nukuru for other wildlife (rhinos, flamingos, hippos).
It will be a bit difficult for me to explain how wonderful this trip was in this review but suffice it to say that not at any point did we face and difficulty or encounter mismanagement or any ill treatment by anyone from Heritage.
I was picked up at the airport and greeted by Philip, who would be our driver for the safari adventure. Philip was absolutely excellent, picking us up from the airport, both my friend and I, despite our different arrival times. He was also great when it came to guiding us during the safari and went above and beyond to make sure we saw as many animals as we did (we saw everything, including the big five, with the exception of hyenas). Of course, since its wild nature, there was a bit of luck involved but also a lot of skill on the driver since they have to know where to go and how to get there and for that Philip was amazing – he knew exactly where to go. When we mentioned that we wanted to buy souvenirs but avoid the high pressure environment and inflated prices, he took us to a shop and was able to talk to the shop owners to ensure we got the best prices!
Naomi, the travel manager/tour operator and our main point of contact, was a delight to get to know and we were fortunate to have her as our tour manager. Even before we embarked, she was very prompt on replying to emails and was VERY easy to reach, offering Skype and Facebook as additional means of getting in touch. During our trip, from periodic texts from her asking me how the trip was going to loaning me some Kenyan shillings when I ran out of money in Nairobi when my debit card was not working, Naomi went above and beyond the call of duty in providing excellent service. In addition, she made sure that we stayed in a variety of lodging (camps and hotels) which was very nice and all of our accommodation was very comfortable and enjoyable all while staying within our budget. The main thing that stuck with me was Naomi's (and Hertiage of African Jungles by extension) transparency, generosity, honesty and hospitality. I can appreciate that there are no shortages of choices on safari companies when you consider one considers their options, but with Heritage I did not feel like a customer and more like a friend. In fact, Naomi and I have kept in touch since I left Kenya months ago.
I cannot recommend highly Heritage of African Jungles enough and have already told all my friends and family about them. Without a doubt, I will be paying a visit to East Africa through Heritage again in the future!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 30, 2013
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Thank you for taking time in posting a review of our services on trip advisor . I sincerely appreciate the time you spent reviewing our services recommending us to future travelers , and we look forward to serving them. Your review was very helpful to others travelers who booked their tour with us last Month and gave us a new perspective on available opportunities in the tourism market.
I especially appreciate your offer to connect me to others potential clients in your network. I plan on following up with the contacts you emailed me . I will also use the online networking resources you recommended to further our marketing skills.
Any additional suggestions you may have would be welcome. I'll update you as my search progresses.
Again, thank you so much for your review. I greatly appreciate the time you had taken .
Many kind regards,
Owner and tour Manager.
Heritage of African Jungles.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.