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“Really accommodating staff” 4 of 5 stars
Review of Eastland Hotel

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Eastland Hotel
4.0 of 5 Hotel   |   Kilimani Road, off Ngong Rd, Nairobi, Kenya   |  
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Ranked #83 of 125 Hotels in Nairobi
Nairobi, Kenya
2 reviews
“Really accommodating staff”
4 of 5 stars Reviewed April 7, 2014

I was a bit sick while I was there, so I had to order for room service which comes at an extra fee. However, when they realized I couldn't leave my room for meals due to my condition, they stopped charging me for the room service.
I was in a standard room which was quite spacious, the breakfast improved greatly with each day, the shower was amazing, and the staff were friendly. However, they were a bit to inquisitive about my condition. Lol!!! All in all it was a pleasant experience and I will most definitely return. This time without any physical trauma. :-)

Stayed April 2014, traveled with friends
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18 reviews from our community

Traveler rating
    4
    4
    5
    3
    2
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10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Spanish first
  • Turkish first
  • Any
English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 1, 2014

I spent 14 nights here in Feb 2014, and the experience was very nice. Hotel staff are very nice and responsive to your requests. I had a standard room, which was plenty big, always clean, with all parts working well (hot water, TV, etc.). It included breakfast, which was always a nice plentiful spread of food. The dinner was also very good, but not included. The Internet was "pretty good": not perfect but certainly as good if not better than my experience with other Nairobi hotels. I recommend it!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accommodation2013, Guest Relations Manager at Eastland Hotel, responded to this review, March 3, 2014
My name is Julius Karanja,Sales Representative.

Thank you for choosing The Eastland Hotel Kenya and for the time you have taken to post your comments on Trip advisor.

It was indeed a pleasure to read your very kind review and I would very much like to thank you for your great comment.

We look forward to welcoming you back in the future.

Yours sincerely,
Julius.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed October 22, 2013

I can't find anything good to say about this hotel. On a recent (few hour) visit for a day room before a late night flight, our reservation wasn't in the system, the manager had no customer service skills and only persistence on our part got him to agree to let us have a room despite the fact that the hotel appeared to be almost empty. The room was hot without AC, the hotel was expensive and the restaurant attached was terrible. Everything in the hotel was in Chinese. Altogether, an extraordinary experience. The management & owners need to pay attention!

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed October 16, 2013

We had a dayroom at this Chinese owned and run hotel. The reception was an example of poor customer service denying our booking, all the instructions are in Chinese, there was no AC in the room and the restaurant was one to avoid. The one good thing was the shower which was very good. It was expensive so poor value for money. Would we go there again? Absolutely not.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY
Level Contributor
92 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed September 14, 2013

would I choose this hotel again? No! it is chinese owned, so even the remote control had information in chinese. food is a mix of chinese - african (weird combination). but most important, not very clean and very, very noisy. there is a bar next door that blasts music from Thursday to Saturday. also, no AC or heat... there is a mall close by with a supermarket, but an interesting street needs to be crossed to get there. Not worth the money. One good thing? Service! the people are soooo nice!

Room Tip: away from the disco and from the street, if you can find it (the 401, for example, might be the best...
See more room tips
  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mombasa, Kenya
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 4, 2013

I hadn't heard about this hotel prior to my stay there, so I was not sure what to expect - my google search did reveal that it was a chinese hotel. I stayed at the hotel for a week in April, 2013. The rooms are clean and comfortable and make for a good nights rest. My first two days were faced with adjusting to the breakfast menu that did not provide a variety for those without experience with chinese food. Similar challenges were experienced with the lunch time menu, service was slow and variety of food was limited. However for the lunch menu, there was improvement as the week progressed. Faced a similar experience with the variety of television channels, that were mainly oriental. The bar is overpriced and not pocket friendly, service is also quite slow. However, the staff at the reception are friendly and quick to provide service when need be, there's also good wifi. Location is ideal if you want to keep off the central business district.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beeston, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

i stayed at the hotel for my whole business trip in nairobi,and it was a very good stay, definitely worth it for the money you spend,the staff are friendly and really helpful.
the food was amazing,i didnt know we could get nice chinese food in nairobi it was indeed a good experience

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eastland Hotel

Address: Kilimani Road, off Ngong Rd, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #83 of 125 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eastland Hotel 4*
Number of rooms: 185
Official Description (provided by the hotel):
A 4 Star international Hotel situated in Kilimani area on Kilimani Road near YAYA CENTRE in the southern part of Nairobi. The hotel is well secured with alarm system within and outside perimeters. It is 19 km away from JKIA and 7 km from the city centre.Lt is surrounded with facilities which include shopping malls, hospitals, temples, churches and entertainment sports. ... more   less 
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