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“Very nice hotel, good experience” 4 of 5 stars
Review of Eastland Hotel

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Eastland Hotel
Kilimani Road, off Ngong Rd, Nairobi, Kenya   |  
Hotel amenities
Ranked #70 of 106 Hotels in Nairobi
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Very nice hotel, good experience”
4 of 5 stars Reviewed March 1, 2014

I spent 14 nights here in Feb 2014, and the experience was very nice. Hotel staff are very nice and responsive to your requests. I had a standard room, which was plenty big, always clean, with all parts working well (hot water, TV, etc.). It included breakfast, which was always a nice plentiful spread of food. The dinner was also very good, but not included. The Internet was "pretty good": not perfect but certainly as good if not better than my experience with other Nairobi hotels. I recommend it!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accommodation2013, Guest Relations Manager at Eastland Hotel, responded to this review, March 3, 2014
My name is Julius Karanja,Sales Representative.

Thank you for choosing The Eastland Hotel Kenya and for the time you have taken to post your comments on Trip advisor.

It was indeed a pleasure to read your very kind review and I would very much like to thank you for your great comment.

We look forward to welcoming you back in the future.

Yours sincerely,
Julius.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
    3
    3
    3
    3
    1
See reviews for
Families
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7
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Turkish first
  • Any
English first
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 22, 2013

I can't find anything good to say about this hotel. On a recent (few hour) visit for a day room before a late night flight, our reservation wasn't in the system, the manager had no customer service skills and only persistence on our part got him to agree to let us have a room despite the fact that the hotel appeared to be almost empty. The room was hot without AC, the hotel was expensive and the restaurant attached was terrible. Everything in the hotel was in Chinese. Altogether, an extraordinary experience. The management & owners need to pay attention!

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 16, 2013

We had a dayroom at this Chinese owned and run hotel. The reception was an example of poor customer service denying our booking, all the instructions are in Chinese, there was no AC in the room and the restaurant was one to avoid. The one good thing was the shower which was very good. It was expensive so poor value for money. Would we go there again? Absolutely not.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY
Top Contributor
84 reviews 84 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed September 14, 2013

would I choose this hotel again? No! it is chinese owned, so even the remote control had information in chinese. food is a mix of chinese - african (weird combination). but most important, not very clean and very, very noisy. there is a bar next door that blasts music from Thursday to Saturday. also, no AC or heat... there is a mall close by with a supermarket, but an interesting street needs to be crossed to get there. Not worth the money. One good thing? Service! the people are soooo nice!

Room Tip: away from the disco and from the street, if you can find it (the 401, for example, might be the best...
See more room tips
  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mombasa, Kenya
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 4, 2013

I hadn't heard about this hotel prior to my stay there, so I was not sure what to expect - my google search did reveal that it was a chinese hotel. I stayed at the hotel for a week in April, 2013. The rooms are clean and comfortable and make for a good nights rest. My first two days were faced with adjusting to the breakfast menu that did not provide a variety for those without experience with chinese food. Similar challenges were experienced with the lunch time menu, service was slow and variety of food was limited. However for the lunch menu, there was improvement as the week progressed. Faced a similar experience with the variety of television channels, that were mainly oriental. The bar is overpriced and not pocket friendly, service is also quite slow. However, the staff at the reception are friendly and quick to provide service when need be, there's also good wifi. Location is ideal if you want to keep off the central business district.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beeston, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

i stayed at the hotel for my whole business trip in nairobi,and it was a very good stay, definitely worth it for the money you spend,the staff are friendly and really helpful.
the food was amazing,i didnt know we could get nice chinese food in nairobi it was indeed a good experience

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Point, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 28, 2013

We were pleased with the staff and conditions at the hotel. Our room was clean, well stocked and quiet. We enjoyed the combination of breakfast foods, with omelets, an abundance of fresh fruits and juices, and many other items. Dinner was always good. I'd recommend this hotel to others. They are in the process of building a pool.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eastland Hotel

Address: Kilimani Road, off Ngong Rd, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #70 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 185
Official Description (provided by the hotel):
A 4 Star international Hotel situated in Kilimani area on Kilimani Road near YAYA CENTRE in the southern part of Nairobi. The hotel is well secured with alarm system within and outside perimeters. It is 19 km away from JKIA and 7 km from the city centre.Lt is surrounded with facilities which include shopping malls, hospitals, temples, churches and entertainment sports. ... more   less 
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