We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nothing good about my experience” 1 of 5 stars
Review of Eastland Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Eastland Hotel to your Saves list
Eastland Hotel
4.0 of 5 Hotel   |   Kilimani Road, off Ngong Rd, Nairobi, Kenya   |  
Hotel deals
  |  
  |  
  |  
Hotel amenities
Ranked #76 of 129 Hotels in Nairobi
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nothing good about my experience”
1 of 5 stars Reviewed October 22, 2013

I can't find anything good to say about this hotel. On a recent (few hour) visit for a day room before a late night flight, our reservation wasn't in the system, the manager had no customer service skills and only persistence on our part got him to agree to let us have a room despite the fact that the hotel appeared to be almost empty. The room was hot without AC, the hotel was expensive and the restaurant attached was terrible. Everything in the hotel was in Chinese. Altogether, an extraordinary experience. The management & owners need to pay attention!

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

19 reviews from our community

Traveler rating
    4
    5
    5
    3
    2
See reviews for
2
1
1
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Spanish first
  • Turkish first
  • Any
English first
London
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed October 16, 2013

We had a dayroom at this Chinese owned and run hotel. The reception was an example of poor customer service denying our booking, all the instructions are in Chinese, there was no AC in the room and the restaurant was one to avoid. The one good thing was the shower which was very good. It was expensive so poor value for money. Would we go there again? Absolutely not.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY
Level Contributor
93 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed September 14, 2013

would I choose this hotel again? No! it is chinese owned, so even the remote control had information in chinese. food is a mix of chinese - african (weird combination). but most important, not very clean and very, very noisy. there is a bar next door that blasts music from Thursday to Saturday. also, no AC or heat... there is a mall close by with a supermarket, but an interesting street needs to be crossed to get there. Not worth the money. One good thing? Service! the people are soooo nice!

Room Tip: away from the disco and from the street, if you can find it (the 401, for example, might be the best...
See more room tips
  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mombasa, Kenya
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 4, 2013

I hadn't heard about this hotel prior to my stay there, so I was not sure what to expect - my google search did reveal that it was a chinese hotel. I stayed at the hotel for a week in April, 2013. The rooms are clean and comfortable and make for a good nights rest. My first two days were faced with adjusting to the breakfast menu that did not provide a variety for those without experience with chinese food. Similar challenges were experienced with the lunch time menu, service was slow and variety of food was limited. However for the lunch menu, there was improvement as the week progressed. Faced a similar experience with the variety of television channels, that were mainly oriental. The bar is overpriced and not pocket friendly, service is also quite slow. However, the staff at the reception are friendly and quick to provide service when need be, there's also good wifi. Location is ideal if you want to keep off the central business district.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beeston, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

i stayed at the hotel for my whole business trip in nairobi,and it was a very good stay, definitely worth it for the money you spend,the staff are friendly and really helpful.
the food was amazing,i didnt know we could get nice chinese food in nairobi it was indeed a good experience

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Point, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 28, 2013

We were pleased with the staff and conditions at the hotel. Our room was clean, well stocked and quiet. We enjoyed the combination of breakfast foods, with omelets, an abundance of fresh fruits and juices, and many other items. Dinner was always good. I'd recommend this hotel to others. They are in the process of building a pool.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
2 of 5 stars Reviewed February 15, 2013

While it is still benefiting from the fact that it is brand new, it looks and feels like an impersonal bunker. The staff is not always proficient in English (it took me 3 phone calls and 20mn to order room service), although very nice. Expensive compared to other alternatives nearby.
Good internet connection.
Food entirely chinese....no selection besides chinese food. Quality varies greatly from dish to dish.
Most importantly, the management is not accommodating, even to repeat customers.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Upper Hill Estate
BEST WESTERN PREMIER Nairobi
Upper Hill Estate
Meltonia Luxury Suites
Meltonia Luxury Suites
#32 of 129 in Nairobi
4.0 of 5 stars 73 reviews
Meridian Hotel
#16 of 129 in Nairobi
4.5 of 5 stars 55 reviews
Show Prices
Show Prices
Show Prices
Upper Hill Estate
The Monarch Hotel
The Monarch Hotel
#30 of 129 in Nairobi
4.5 of 5 stars 15 reviews
Progressive Park Hotel
#19 of 129 in Nairobi
4.5 of 5 stars 120 reviews
The Boma Nairobi
#3 of 129 in Nairobi
4.5 of 5 stars 407 reviews
Show Prices
Show Prices
Show Prices

Been to Eastland Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eastland Hotel

Address: Kilimani Road, off Ngong Rd, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #76 of 129 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eastland Hotel 4*
Number of rooms: 185
Official Description (provided by the hotel):
A 4 Star international Hotel situated in Kilimani area on Kilimani Road near YAYA CENTRE in the southern part of Nairobi. The hotel is well secured with alarm system within and outside perimeters. It is 19 km away from JKIA and 7 km from the city centre.Lt is surrounded with facilities which include shopping malls, hospitals, temples, churches and entertainment sports. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, Agoda and Odigeo so you can book your Eastland Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Eastland Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.