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“One to avoid” 2 of 5 stars
Review of Eastland Hotel

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Eastland Hotel
Kilimani Road, off Ngong Rd, Nairobi, Kenya   |  
Hotel amenities
Ranked #66 of 96 hotels in Nairobi
London
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“One to avoid”
2 of 5 stars Reviewed October 16, 2013

We had a dayroom at this Chinese owned and run hotel. The reception was an example of poor customer service denying our booking, all the instructions are in Chinese, there was no AC in the room and the restaurant was one to avoid. The one good thing was the shower which was very good. It was expensive so poor value for money. Would we go there again? Absolutely not.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 people have reviewed this hotel

Traveler rating
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    3
    1
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Families
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Turkish first
  • Any
English first
PTY
Top Contributor
85 reviews 85 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed September 14, 2013

would I choose this hotel again? No! it is chinese owned, so even the remote control had information in chinese. food is a mix of chinese - african (weird combination). but most important, not very clean and very, very noisy. there is a bar next door that blasts music from Thursday to Saturday. also, no AC or heat... there is a mall close by with a supermarket, but an interesting street needs to be crossed to get there. Not worth the money. One good thing? Service! the people are soooo nice!

Room Tip: away from the disco and from the street, if you can find it (the 401, for example, might be the best...
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mombasa, Kenya
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 4, 2013

I hadn't heard about this hotel prior to my stay there, so I was not sure what to expect - my google search did reveal that it was a chinese hotel. I stayed at the hotel for a week in April, 2013. The rooms are clean and comfortable and make for a good nights rest. My first two days were faced with adjusting to the breakfast menu that did not provide a variety for those without experience with chinese food. Similar challenges were experienced with the lunch time menu, service was slow and variety of food was limited. However for the lunch menu, there was improvement as the week progressed. Faced a similar experience with the variety of television channels, that were mainly oriental. The bar is overpriced and not pocket friendly, service is also quite slow. However, the staff at the reception are friendly and quick to provide service when need be, there's also good wifi. Location is ideal if you want to keep off the central business district.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beeston, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

i stayed at the hotel for my whole business trip in nairobi,and it was a very good stay, definitely worth it for the money you spend,the staff are friendly and really helpful.
the food was amazing,i didnt know we could get nice chinese food in nairobi it was indeed a good experience

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Point, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 28, 2013

We were pleased with the staff and conditions at the hotel. Our room was clean, well stocked and quiet. We enjoyed the combination of breakfast foods, with omelets, an abundance of fresh fruits and juices, and many other items. Dinner was always good. I'd recommend this hotel to others. They are in the process of building a pool.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
2 of 5 stars Reviewed February 15, 2013

While it is still benefiting from the fact that it is brand new, it looks and feels like an impersonal bunker. The staff is not always proficient in English (it took me 3 phone calls and 20mn to order room service), although very nice. Expensive compared to other alternatives nearby.
Good internet connection.
Food entirely chinese....no selection besides chinese food. Quality varies greatly from dish to dish.
Most importantly, the management is not accommodating, even to repeat customers.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2013

East land is a few miles from the Central Business District in Nairobi. I was there for some nights with my girlfriend and it was indeed romantic with the spa, saunas and the serenity of the environment. Though the restaurant houses some rich Chinese cuisine, it can be a perfect destination for any one whatsoever. The staff was okay because there are kenyans and chinese ones and the kenyan ones were okay as far as English as a language was concerned. The killer thing with the hotel is that apart from the Luxurious feel of it, the prices are fair enough, i mean not expensive. I might consider visiting again with my lovely girlfriend.

Room Tip: Rooms facing the east have a beautiful feel as the sun rises in the morning.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Eastland Hotel

Address: Kilimani Road, off Ngong Rd, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #66 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
A 4 Star international Hotel situated in Kilimani area on Kilimani Road near YAYA CENTRE in the southern part of Nairobi. The hotel is well secured with alarm system within and outside perimeters. It is 19 km away from JKIA and 7 km from the city centre.Lt is surrounded with facilities which include shopping malls, hospitals, temples, churches and entertainment sports. ... more   less 
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