My partner and I stayed here based on the Clarion brand as we have stayed at other Clarion hotels in other countries and found them ok.
This was just shocking!
No WIFI which we made sure to ask before booking and again at checking.
We stayed at one of the top floors and there was no hot water at all the whole 2 days we were there.To make matters worse,the staff members kept saying that it was an issue with the whole hotel and the plumber was going to come in in an hour or 2.This turned out to be a wild goose chase.One of the ladies that cleans the place ended up telling us that the floor we were on was one of the ones without hot water and has been like that for over 3 months.She ended up organizing bucket hot water for us later and we were more than happy with her.We complained to the manager who claimed to know nothing of the sort and offered to have us transferred to another room if we would spend another night(never mind that reception had said the issue was with the whole hotel!)Needless to say,we left and would not ever recommend this place to anyone no matter how desperate you are.
Better off to pay a little cheaper and know exactly what you are getting into instead of the $95 we paid and get such crap service!
- Official Description (provided by the hotel):
- Welcome to The Clarion Hotel, Nairobi, an oasis of tranquility and serenity where we blend Hospitality with creativity to ensure consistent delivery of high quality service. The Clarion Hotel is located in the heart of Nairobi, overlooking the central business district and close to major landmarks. It is in Kenya's most exciting, commercial and entertainment district. ... more less
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