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“Shocking!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!” 2 of 5 stars
Review of The Clarion Hotel

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The Clarion Hotel
Junction of Moi Avenue and Muranga Road | Opposite Jeevanjee Gardens, Nairobi 00506, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #72 of 96 hotels in Nairobi
Nairobi
1 review
3 helpful votes 3 helpful votes
“Shocking!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
2 of 5 stars Reviewed March 25, 2013

I have recently stayed at the Clarion Hotel in Nairobi for a week as I was on business nearby.
It wasn’t the most expensive hotel in the centre but nor was it the cheapest. I expected a half decent hotel for £90 a night.
This was so not the case. The rooms were of a poorly built standard considering this hotel is only a year old. The toilet was not secured properly to the floor and the taps were also loose.
There was a kettle in the room but no cups or tea making facilities (what’s the point)
I booked this hotel as it advertised WIFI as this was essential for my business in the city. There was no WIFI connection in the rooms; it was only in the restaurant. The signal and speed was the worst I have ever experienced, it took nearly 2 minutes to download a picture as the signal kept dropping out. There was an RJ45 terminal in the rooms you could use but if you have a modern laptop you will know they do not have RJ45 ports in them.
The food was not bad and at a reasonable price. However, there were many lights in the ceiling of the restaurant that didn’t work so you were almost eating meals in the dark at times.
I have never written about a hotel and not a person to complain about trivial things, but I feel that anyone who forks out £90 a night for a hotel you should at least expect to get what they are advertising. There is no excuse for bad service and fooling people into staying in a hotel that quite frankly is 2 star at best.
Do not stop in this hotel unless you get it for around £30 a night.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Nairobi, Kenya
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 7, 2013

The coffee shop is excellent. However the meals in the dining room need an improvement. They need a bit of touch of class. The napkins look like they were recycled from another hotel and cutlery looks aged. Not so good for a dining experience in a new hotel.

Room Tip: Can work for a one night stop. Not conducive for long stay since it is in a very busy part of town.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 2, 2012

Pros: nice enough rooms, nice staff, easy access to a restaurant, a bar, and a super cute coffee shop.

Cons: They claimed to have wifi, but we could barely find a signal. Also, they required us to pay in cash, despite allegedly accepting credit cards. When we tried to pay each morning, they insisted the machine was broken, but honestly, I think that was untrue - they just wanted to avoid paying fees. As a result, we spent way more US cash than we had budgeted for.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lusaka, Lusaka, Zambia
2 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 30, 2012

The hotel is newly renovated, the rooms aand bathrooms are clean. the staff team is friendly and always ready to assist. there is need to improve on food preparation and presentation. the bar needs variety of wine. there is an on and off of power problem and the corridors are dark. there is need to consider introducing a one day entertainment eg. one man guitar or a jazz band to avoid guests going out in search of entertaiment. overall the hotel is average.

Room Tip: higher floors have less noise.
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar es Salam, Dar es Salaam, Tanzania
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 16, 2012

The hotel is new. the rooms are good and location in town but except that nothing.
1. The electricity in the passage was not there
2. the internet service was not available. although they gave me 25% discount for that but i needed internet
3. the shower either gives boiling water or cold water
4. the restaurant looked good & i just order milk + fruit. i just had fruit and left the restaurant as it took 20 mins for them to bring a glass of milk.
5. the telephone nos on the site are not in service

Room Tip: There are other cheaper hotels in town with same service
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Clarion Hotel

Address: Junction of Moi Avenue and Muranga Road | Opposite Jeevanjee Gardens, Nairobi 00506, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
Ranked #72 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $
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