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“Service takes forever!” 1 of 5 stars
Review of Aladdin Restaurant

Aladdin Restaurant
kiambu road | opposite ridgeways mall, Nairobi 00621, Kenya
20 2010783
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Ranked #64 of 337 Restaurants in Nairobi
Certificate of Excellence 2014
Cuisines: Continental
Dining options: Breakfast, Delivery, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Delivery, Late Night, Reservations
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
“Service takes forever!”
1 of 5 stars Reviewed April 15, 2015

The waiters are fast in taking your order but it will take you forever before you are served with what you ordered. To a point you wonder if they remember you are there.. been here twice n i wouldn't go back.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

Visitor rating
    18
    6
    1
    1
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
Nairobi, Kenya
Senior Contributor
43 reviews 43 reviews
24 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Awesome little gem ”
4 of 5 stars Reviewed November 17, 2014

The food was great,service was excellent,the ambience and the garden setting was quite something.What else can i say about Aladdin,nice quiet place that leaves you feeling at peace.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
1 review
2 helpful votes 2 helpful votes
“Terrible Experience at Aladdin Restaurant”
1 of 5 stars Reviewed October 26, 2014

We visited Aladdin Restaurant on Saturday 23rd August 2014 afternoon and had what was the most unpleasant and embarrassing experience for my guests. In spite making a reservation no booking was made but as there were no other guests we waited for a table to be set. We then placed our orders and waited for over 20minutes when the waiter came to report that there was no chicken so we would need to replace our orders. This basic information should have been relayed when we were placing our orders, explanations that the poultry supplier had been delayed is really not a customer concern.

We had brought in a cake for the celebration and were told that we would need to pay a corkage fee, which does not happen in established restaurants and even five star hotels in Nairobi but more absurd is that the staff declined to put the cake in the refrigerator so that we could have our meal and then leave with it.

When it was evident that the restaurant was clearly not going to meet our need for food, I asked if we could then pay for our drinks and have the corkage fee waived to pacify the already terrible situation but the waitresses who clearly have not been trained in customer experiences, nor empowered to make decisions that would remedy situations adamantly refused.

Further the insistence on a reservation fee will only put off your customers as one can not put money down to a place they have never been before and for a service they have not had. We were only left to wonder what you would do had we demanded our Kshs. 2,000 back.

The staff were most unhelpful and clearly clueless and their attempts to reach the manager on phone bore no fruit. It is important to have someone on site who can make executive decisions in the interest of the customer. It is little wonder that though the establishment has great ambiance, there are few customers and certainly 10 new terribly unhappy customers.

To date, we have not received any communication from the restaurant despite writing to the manager, Caroline Patterson on Tuesday 25th August 2014.

  • Visited August 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
1 review
2 helpful votes 2 helpful votes
“Fantastic”
5 of 5 stars Reviewed September 7, 2014

I came to the Aladdin having read some positive & negative reviews. I'm pleased to say these expectations were exceeded. We started with tomato soup & bruschetta which were nice & fresh. For main i had the fillet steak after reading such good reviews about it, i wasn't disappointed. The meat was tender & tasty, a well cooked medium-rare perfectly satisfying. The mashed potatoes & fresh veggies all complimented the meat. Overall the food was fantastic, the setting was splendid with each area at the terrace and garden offering privacy and the 'jikos' were a good touch. Very impressive & a must to visit!!

  • Visited September 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
8 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
34 helpful votes 34 helpful votes
“Amazing experience”
5 of 5 stars Reviewed September 3, 2014

Aladdin has very simple interiors. I was there in the evening and the place looks warm and cozy. We were at the outdoor dining area And the ambiance was great.

The food was amazing but maybe its because I had never eaten whatever it is I had ordered and so I had nothing to compare it too.

I'd recommend Aladdin especially for couples dinning.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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