The hotel is a short 20-25 minute drive to the international airport making it convenient getting in and out for travel. The hotel surroundings are uninspiring but the hotel itself was clean, modern and new. It has a very high quality gym, a spa and nice swimming pool. The staff is generally attentive, accommodating, smiling and willing to please, however the restaurant staff is not very attentive, spending time talking among themselves, largely oblivious to the real meaning of service. The food was descent, but not great.
My experience was mixed. I had to check out of my first room at 4 in the morning because the heater turned on and would not shut off. The room they then gave me was next to a huge industrial air conditioning unit that was obnoxiously loud, so within 5 minutes I changed rooms again. The next room I was given seemed ok, but soon enough revealed problems that I just had to deal with, I was tired. The master switch turned off all the lights except for the table lamp on the right side of the bed and a floor lamp.
All the rooms have windows that are not well insulated and don't seal well. You will hear noises easily from outside-people talking, music on occasion, and cars driving by. You can easily hear people outside in the hallways. The air conditioner in my last room just did not get cold enough most of the time.
The food won't make you sick
Management interested in pleasing
Service in restaurants not that good
It's new but could have been build with better insulation from noise
Getting into the city center took close to an hour with the notorious Nairobi traffic.
- Official Description (provided by the hotel):
- Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more less
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