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“Warm and competent staff” 5 of 5 stars
Review of The Boma Nairobi

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The Boma Nairobi
5.0 of 5 Hotel   |   Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #3 of 129 Hotels in Nairobi
Minneapolis
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Warm and competent staff”
5 of 5 stars Reviewed August 10, 2014 via mobile

The Boma hotel provide a luxurious and safe base while in Kenya. I visited for the second time for work and felt warmly welcomed back by the staff. The hotel has a lovely outdoor pool, a complete gym and three western-style restaurants. The breakfast (included) is truly exceptional for any hotel around the globe.

If you are hankering for something a bit more authentically Kenyan, you can go across the street to the Motor Club and have barbecue or to the Boma Inn (in the same complex) for ugali and stew.

The staff were nice to my 11 year old son who was visiting with me. We also were able to safely leave our bags there throughout our trip, as we went on other adventures. Overall, very nice!

Stayed August 2014, traveled on business
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408 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Dublin, Ireland
1 review
5 of 5 stars Reviewed August 6, 2014

After 3 weeks travelling around Africa doing treks and safaris, The Boma was just what we needed at the end. Greeted at the door with hot towels and mango juice set the standard and the staff and management never let it drop after that. Nice pool area, nice restaurants, nice bar, nice rooms. Great hotel. Security was high level. I'd definitely recommend the Boma and I'd definitely stay there again if I was back in Nairobi.

Bryan, Ireland

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mozimboa Da Praia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

Good hotel with courteous staff. Highly professional.
I really enjoyed my stay in this hotel.
Not too far from the airport to avoid heavy traffic on your way to and from airport.
Nice restuarant with varieties of food from local to continental dishes.

Room Tip: The rooms are clean and the staff are friendly
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rayleigh, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed August 4, 2014

This is a fairly new hotel which is very clean and nice. I struggled to sleep though due to the loud noise from the nightclub which I assume is nearby/next door?! Not very impressive. Also the shower was very dangerous......would be cold one second then would go boiling hot the next repeatedly done this

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stellenbosch, South Africa
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed August 3, 2014 via mobile

Whether its a boutique hotel or a big hotel you are looking for, The Boma is the the place to stay. This was my second visit to the Boma, the first for 10 days in June, and again 3 weeks in July.
I was greeted by name on my return and throughout my stay i was made to feel special, this is the way they treat all guests.
The service is uncomparable. From Fredrick from housekeeping who notes the side of the bed one sleeps on, and turns down that side at night, to the dining staff a.o John, Charles and Kenneth. When they realised i enjoyed Mango and Passion Fruit for breakfast, they made an extra effort to arrange it. Nothing was too much for Janet and Angelina at guest relations. When i became ill and lost my appetite, George from the restaurant specially bought some marmite.
I ate mostly in the Johari restaurant, and thought i would tire of the food after 3 weeks, but the evening menu changes daily and one has the option to order from the Thembo menu in the Johari. The salad selection is vast, always fresh and changed daily. The swahili style prawns, corn fed chicken and salmon are some top recommendations.
The gym is well enough equipped for my needs and is quiet early in the morning. They offer evening classes, but I didnt get to try these.
I had a room on the 8th floor, although it was not a suite it was very spacious and comfortable with an extra length king size bed, desk and chairs. I could sleep with the window open and hear the fountain below, away from traffic and other city noise. You would never guess that you are so close to the airport and just off Mombassa road
I have stayed in another large hotel in Nairobi, which is often recommended by others, but they have not stayed in The Boma.
Thank You to Mr Baraza all at The Boma.

Stayed July 2014, traveled solo
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Geneva, Switzerland
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 2, 2014

All profits of the Boma go to fund Kenya's Red Cross Society. We organized a three day meeting in July with conference and residential needs FOR AROUND 50 PEOPLE. All in all excellent experience, with polite, service-oriented staffers all round. F&B was good standard, as also other services such as housekeeping, laundry, and the business centre.
The spa however is a RIP-OFF. I had booked a massage before my departure and was quoted KShs 4K for the massage. However was billed KShs 7.5 K under the pretext that the therapist had used branded products. I was not informed or consulted.
So use the hotel - a nice place to be. BOYCOTT THE SPA - AN UNETHICAL, RIP-OFF.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montepastore, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 31, 2014

Besides the fact that at The Boma All profits fund the Kenya Red Cross Society’s Humanitarian activities I was impressed by the kindness of the people that work at The Boma!!!

Is the best place in Nairobi with a classy European Coffe and Cappuccini!!

Room Tip: all rooms are good i would probably avoid the first floor!! Internet is quiet good!
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Boma Nairobi

Address: Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 129 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Boma Nairobi 5*
Number of rooms: 148
Official Description (provided by the hotel):
Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more   less 
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