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“Terrific last night in Kenya” 5 of 5 stars
Review of The Boma Nairobi

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The Boma Nairobi
5.0 of 5 Hotel   |   Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #4 of 130 Hotels in Nairobi
Melbourne, Australia
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Terrific last night in Kenya”
5 of 5 stars Reviewed September 16, 2013

We needed somewhere near the airport to recover from days of driving and cheaper accommodation. Somewhere to start afresh for the next country and The Boma was great. Only opened 8 months ago, it was quiet and the restaurant was empty. Food excellent if expensive compared to where we have been. Would go back again for a short visit.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at The Boma Nairobi, responded to this review, September 17, 2013
Hello Revelation780,
Thank you for your review.
We are happy our hotel provided you with the peace and tranquility you needed for the next leg of your journey.
We look forward to your next visit.
Thank you
Aggrey
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426 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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  • English first
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English first
Somerset West, South Africa
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 15, 2013

Very nice place. Excellent reception. Rooms are big enough to swing a cat in. At least they had rugby on DSTV! Restaurants were good. World class hotel gym. Big swimming pool. An oasis from the parking lot (read traffic) on the roads outside, but that's Nairobi!

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at The Boma Nairobi, responded to this review, September 17, 2013
Hi Keith,
Thank you for sharing your views about our hotel.
We are glad our environment provided you with the serenity you needed while in Nairobi.
We look forward to hosting you again soon.
Regards
Aggrey
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Nairobi, Kenya
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 15, 2013

The Boma Hotel is a New outfit in the City of Nairobi. really a 5 star hotel built to serve. It is clean and modern, good for family outing, business personalities and corporate bodies.
The Boma Hotel is well located in the City of Nairobi. Good for conference.

I stayed there with my family and we were impressed by the service. The costs are worth the service.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at The Boma Nairobi, responded to this review, September 18, 2013
Hi Victoriasafaris,
We are glad that you and your family were impressed by products and services. With the escalating costs of everything, we happy that you found our prices to be still competitive.
Thank you and see you soon!
Aggrey
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 15, 2013

I stayed only 1 night on my way to Maasai Mara. I requested airport transfer in advance via email and received response very promptly (charge $USD15 per person). The hotel's driver did wait for me at the airport until I got out which involved some delay due to bags arriving late. Check-in was very efficient. All staff are very friendly providing service with a smile. Hotel is new and modern. Rooms and the hotel overall are clean. Food is good. Now the really great stuff: On my way back from Maasai Mara I flew Safarilink which was a good experience. I arrived on WIlson airport where I was planning to spend a few hours before transferring to the Kenyatta International airport for my next flight at 23:50. However I found that Safarilink was closing their terminal at 18:30. I did not want to go to Kenyatta early because of the issues there. So I called Boma and asked them to pick me up. The switchboard lady (Lilian) was extremely nice and organised the pick up very promptly. I went to Boma reception and explained that I will not check in but only use their restaurant before going to Kenyatta. The receptionist (sorry I did not take her name) offered to store my luggage and then offered me the opportunity to freshen up in their health centre which was extremely welcome - many thanks, this is excellent customer service, typical Kenyan hospitability. This finished a great Kenyan holiday on a high note. Well done Boma, well done Kenya. Asante! I'll be back.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at The Boma Nairobi, responded to this review, September 17, 2013
Hi Ioan,
Thank you very much for the review.
Our team is exited that they contributed to a memorable Kenyan experience for you. We look forward to your next visit to Kenya and hope that we will remain in your itinerary.
Regards,

Aggrey
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Brisbane, Australia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 14, 2013

I thoroughly recommend the Boma Hotel. Friendly, professional staff, clean rooms, comfy beds, lovely swimming pool and a welcoming atmosphere greeted us. I was concerned the hotel may not provide good vegetarian dishes after reading an older review, but they have changed their menu to include many vegetarian options. Room service meals are very good too. We are looking forward to staying there again in October and if I return to Nairobi will definitely book this hotel.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at The Boma Nairobi, responded to this review, September 17, 2013
Hi Nnovalane,

Thank you for recommending our hotel.
We take customer feedback seriously and we continuously tailor our offering to suit their needs.
See you in October!

Regards
Aggrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 11, 2013

The boma offers luxurious services at all times. The stay there was nice, I enjoyed the well maintained rooms, the level of cleanliness is good, friendly staff and good diet.This hotel is well located near the airport, the stay was awesome! We would have wished to stay longer if we had time.
The lighting and security is excellent. The beds are very comfortable with wifi available all time.

Room Tip: Rooms at the back side are quiet and away from noise
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at The Boma Nairobi, responded to this review, September 12, 2013
HI africajoy,

Thank you very much for your review.

We appreciate all the feedback we receive from our customers as they encourage and motivate us to maintain consistency or raise our game where we fall short of expectation.

Thank you and see you soon at The Boma.

Aggrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 8, 2013 via mobile

My boyfriend and I had the pleasure of staying at The Boma for a night which we thoroughly enjoyed. All the staff we dealt with offered service with a smile and were all very helpful. The ambience was delightful. The room was superb and the food was great. The only niggle was water leaking out of the shower cubicle. We're both picky but we couldn't find anything else to moan about. Looking forward to our next stay at this fab hotel.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at The Boma Nairobi, responded to this review, September 12, 2013
Hello WW,
We are delighted that you enjoyed yourselves and hope that we will continue being part of your travel plans to our country. We have noted the challenge you faced in the shower cubicle and our team has already rectified it. We do not consider both of you as being picky since such observations help our team to pay attention to the smallest detail.
Regards
Aggrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Boma Nairobi

Address: Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 130 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Boma Nairobi 5*
Number of rooms: 148
Official Description (provided by the hotel):
Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more   less 
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