After a gruelling two weeks of camping I was really looking forward to having a hot shower more than anything. The shower in my room was lukewarm at best so I called for it to be fixed. The reception phone was not answered so I had to try housekeeping.
After contacting the staff maintenance came to my room, however after 20 minutes or so had not fixed the problem. I asked for a progress update and was told it was just my room and not the whole floor. I called reception (which again, went unanswered for some time) and requested a new room as soon as possible (at this stage I was still waiting in a dressing gown and getting understandably impatient).
For a hotel of this calibre I would have expected the staff to offer me a new room if the problem with the shower couldn't be solved within five minutes or so (without me having to call and request the same). The room change could have been quicker but at least the shower was hot (although not particularly powerful due to the large rain shower design). The rain shower design also meant that the bathroom flooded when I used the shower.
Food: I ordered a burger from room service. It was horrible: grey, mushy "beef" and not cheap (approx US$13). On check out I explained and requested it was taken off the bill. The manager accommodated my request and did seem genuinely appreciative of constructive criticism. I tried again the following evening with a seafood linguine - much better.
The positives: the front of house staff are polite and welcoming and maintenance were very polite and apologetic (the room service staff ought to stick a smile on their faces). The bed is a good size and comfortable. The TV has a couple of decent channels, the AC works and there are nice, soft robes and slippers.
- Official Description (provided by the hotel):
- Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more less
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