I stayed here for a few days before heading to the Masai Mara. Their concierge first advised us that we could easily make it to Karen before the highlights of the area would close by leaving at 330pm with everything closing at 530. We didn't even make it out of the neighbourhood by 5pm. I was furious - I spent $70USD to sit in traffic to just tell them to turn around at 5pm because it was pointless. The next day I stupidly scheduled a car to take us to the airport. They INSISTED it would take 15 minutes MAXIMUM. I was in that car for an hour when I found out that with 10 minutes before the flight, we were heading to the wrong airport. We were then in the car for an additional 2 hours, only to end up back at the Boma. The manager insisted he arranged everything and covered the costs, which was a complete lie. I had to pay an extra $100 for the tickets he arranged and claimed to have covered and extra to have the Mara lodge pick us up (but I have to admit, the Mara Serena folks didn't charge nearly as much as they could have for having picked us up across the park, and they made the drive from the airstrip we ended up at UNBELIEVABLE and worth every penny spent on the drive - I can only say the absolute best about the Mara Serena). I will also say the Boma is clean, the staff is kind (albeit lacking knowledge about the area) and the food is good.
- Official Description (provided by the hotel):
- Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more less
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