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“Don't listen to their concierge” 1 of 5 stars
Review of The Boma Nairobi

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The Boma Nairobi
5.0 of 5 Hotel   |   Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #3 of 100 hotels in Nairobi
Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Don't listen to their concierge”
1 of 5 stars Reviewed August 7, 2013

I stayed here for a few days before heading to the Masai Mara. Their concierge first advised us that we could easily make it to Karen before the highlights of the area would close by leaving at 330pm with everything closing at 530. We didn't even make it out of the neighbourhood by 5pm. I was furious - I spent $70USD to sit in traffic to just tell them to turn around at 5pm because it was pointless. The next day I stupidly scheduled a car to take us to the airport. They INSISTED it would take 15 minutes MAXIMUM. I was in that car for an hour when I found out that with 10 minutes before the flight, we were heading to the wrong airport. We were then in the car for an additional 2 hours, only to end up back at the Boma. The manager insisted he arranged everything and covered the costs, which was a complete lie. I had to pay an extra $100 for the tickets he arranged and claimed to have covered and extra to have the Mara lodge pick us up (but I have to admit, the Mara Serena folks didn't charge nearly as much as they could have for having picked us up across the park, and they made the drive from the airstrip we ended up at UNBELIEVABLE and worth every penny spent on the drive - I can only say the absolute best about the Mara Serena). I will also say the Boma is clean, the staff is kind (albeit lacking knowledge about the area) and the food is good.

Room Tip: Ask for a room that isn't on ground level - including not ground level with the pool.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this review, August 22, 2013
Hi J W,

Thank you for your views on the experience you had at the Boma. I regret the unfortunate incident involving your transport and the attendant costs as a consequence of misinformation and lack of commitment from our team. I can only imagine how frustrating it must have been for you spend few more hours in the hotel while waiting for alternative flight.

I would like to refund the extra $100 you incurred due to the missed flight. I know this will in no way compensate you for the inconvenience, but I hope you will accept it as a token of appreciation for even finding it in you to commend our other services. I have sent you a note with my email details. Please let me know the most convenient way for us to process the refund.
Thank you
Aggrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Cleveland, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 7, 2013

We stayed here the two nights before our safari. This hotel is outstanding. Outstanding facilities and staff. The manager George was so friendly and went out of his way to make all 10 of us feel welcome. The Johari Restaurant's food was well prepared with a great variety. This hotel is an oasis in the middle of Nairobi.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this review, August 8, 2013
Hi Jmom48,
Thank you for sharing your views about our hotel. George and his team at Johari are ecstatic for the recognition and they look forward for your return after safari.
Regards
Aggrey
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Montreal, Canada
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 6, 2013

This is a nice place as it is near Nairobi (NBO) airport. The hotel is excellent, clean, new, near the airport... and the profits go to the Red Cross. Incredible service. Free wifi (for now at least).

Room Tip: If you want to avoid the traffic and are in Nairobi only for a few days...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this review, August 8, 2013
Good day Thierry_S0phie,
We are glad you enjoyed your stay with us. Rest assured that WIFI being a critical business tool will continue being offered at no extra cost to our customers.

Regards
Aggrey
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Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2013

We stayed for one night (3rd Aug 2013) as honeymooners and all I can say is that I hope to get such good service and courteous staff in our hotel in Dubai where we are going for our honeymoon. The room was also excellent and very well prepared for a romantic stay. Thanks to all staff and management - Mr and Mrs Maina Gatheru.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this review, August 8, 2013
Hi Maina,
Congratulations!
We feel privileged for the opportunity to host you as you celebrated this important milestone in your lives. We hope we will continue being in your plans along this beautiful journey.
Enjoy your honeymoon.
Aggrey
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Timbuktu, Mali
1 review
5 of 5 stars Reviewed August 3, 2013

Rooms are very well appointed. Spacious. Friendly staff. Common areas are superb. Restaurant served up an excellent breakfast. Smooth check in check out process. Very good gift shop. Housekeeping is responsive and friendly. Little touches like bathroom robes and room slippers show attention to detail.

Only glitch is bathroom shower stalls are small.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this review, August 8, 2013
Hi Jack D,
Thank you for your feedback on our hotel products and service. We are happy that you enjoyed your stay with us, the challenge with shower stalls notwithstanding.
Regards
Aggrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
1 review
5 of 5 stars Reviewed August 2, 2013

I had the pleasure of staying in this wonderful property on a one-night layover in Nairobi. Definitely a five-star experience. Close to the airport. Lobby and rooms are beautiful and very well furnished. The restaurant is first class. Well equipped gym and spa. Best of all is the amazing hospitality from the moment you arrive till the time you leave. Will definitely stay there again.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this review, August 8, 2013
Hello Rod S,
The pleasure was all ours for the opportunity to host you. We hope you will create time to visit us again on your return visit to Nairobi.
Thank you
Aggrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
56 reviews 56 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 29, 2013

The BOMA is a great place to stay before/after your safari trip. It is conveniently located and it is close to JOMO Kenyatta International Airport. The staff is friendly and helpful with a smile on their face at all times! We were greeted by one of their drivers when we arrived at the airport (we had pre arranged this via email, the staff responds quickly to emails). His friendliness and great sense of humor made our short drive to the BOMA fun after a long day of traveling. The doormen and the restaurant staff were also great. The food choices were plentiful at the restaurant- their mushroom soup was delicious! We even asked for seconds!
The hotel is modern and has great amenities. Great free WiFi- one of the best connections we've had in Africa. The rooms are clean and spacious even with a king bed. Our flight the next day was late so we asked for a late check out time and we were granted it free of charge and without a problem. The BOMA is where you should stay when visiting Nairobi.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this review, July 31, 2013
Hi Adriana,
Thank you for sharing your views regarding our hotel. We are happy to have met your expectations and we hope you will accord us an opportunity to host you again.
Regards,
Aggrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Boma Nairobi

Address: Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 100 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Boma Nairobi 5*
Official Description (provided by the hotel):
Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more   less 
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