I stayed at Boma hotel for a week in Nairobi. We had 2 rooms as we are a family of four. As we checked in one of the room allocated to us was actually under construction. The room did not have a compete bed, there was dust and dirt all over the room.
The room was changed immediately - but of course. However as I approached the staff, there was not one word of apology. It's almost like - ya that was wrong, we are fixing it. That's seemed more like the attitude all through.
On the final day I was wanting for a late check out. The lady at the front desk started with asking me to pay a full day tariff for a late checked out! It almost became like a negotiation in a fish market!!!!
Overall the property is okay..... The staff can learn to be more hospitable and helpful.
- Official Description (provided by the hotel):
- Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more less
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