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“Above and beyond” 5 of 5 stars
Review of The Boma Nairobi

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The Boma Nairobi
5.0 of 5 Hotel   |   Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #4 of 91 hotels in Nairobi
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
“Above and beyond”
5 of 5 stars Reviewed May 9, 2013

We stayed at the Boma Hotel in Nairobi for just less than two weeks. It was a beautiful hotel and the room was lovely and spacious. Everything was very clean. The staff were very friendly and attentive, they always did a little extra than expected on a consistent basis. The breakfast buffet was lovely in the mornings in the buffet room or on the patio. I was most impressed with the honesty of the staff. I actually lost my iphone in a Boma hotel taxi, and when I returned to the hotel 5 hours later they had it waiting for me. On that note the Boma taxi drivers were lovely and I felt safe driving around Nairobi with them.

The thing I like most about this hotel is that it is run by the Kenya Red Cross, which means the profits go towards local community projects instead of to a multinational corporation like other luxury hotels.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, May 13, 2013
Good day L.S.
Thank you very much for your feedback. Our team is encouraged by your kind comments and we look forward to your next visit.
Regards
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201 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 9, 2013

great service. good location and nice ambience.
Not for vegetarians. limited selection. Nothing for vegetarians for the main course.
not value for money.
They need to cater for vegetarians.
mostly all the diners were attending seminars so that they must have catered for them.
i hope they cater for vegetarians and shall visit again soon.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, May 13, 2013
Hello Raju21,
Thank you for your feedback regarding our buffet selection. Our Chef and his team have taken note of the lack of balance on the buffet and they regret that. While Chef Archie is playing around with vegetarian recipes, he is also flexible enough to accommodate any culinary challenge you may through his way.
Thank you once again for your custom and we look forward to your return to The Boma.

Regards

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London
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 5, 2013

We had a very leisurely lunch at this hotel on Saturday lunch time during our trip go Nairobi,the hotel is fabulous and the food the same.We had the most beautiful fish cooked to perfection and the portions were humongous,if you get the chance eat at this hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ali K, Manager at The Boma Nairobi, responded to this review, May 13, 2013
Good day Auburnaura,
Thank you for sharing the meal experience. It is gratifying to note that our offering met your expectations and we look forward to an opportunity to serve once again.
Kind regards
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Malaga, Spain
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

New and comfortable hotel where we moved after the 1st night at the Hilton Nairobi which was old and in a noisy area.
The best thing of this hotel is the charm and kindness of their employees. It was much better than expected. To enhance the figure of Mrs. Irene Avoga, Sales Account Manager who was specially nice and helpfull to us. We appreciate very much her professionality and wills to help.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, May 2, 2013
Dear David,

Thank you for taking time to share your very impressive feedback following your recent visit to Nairobi.

We are humbled by your comments and happy that our product accompanied by our dedicated team ensured that your stay is memorable.

We will share your comments with all our team, especially Irene.

We look forward to hosting you again on your future trips to Nairobi.


Kind Regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotels | P.O. Box 26601-00100


(office) +254 20 3904000| (cell) +254 719 050 000
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Perth, Australia
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 19, 2013

We had to overnight in Nairobi after a last minute change with Kenya airlines Grrrr. We chose Boma after trip advisor reviews and have to say that our only disappointment was that we could not spend longer there!. We were upgraded on arrival to connecting rooms, which meant that our family was together, the staff could not do enough to assist us. The rooms were amazing, the staff did everything possible to ensure that we were comfortable and settled, given that the booking was last minute and our arrival late our expectations were low. Regardless of how short our stay was, the first class treatment we received was impressive to say the least. Thank you so much to the staff. If and when we travel back to Nairobi the Boma will without a doubt, will be our choice of hotel. P.s breakfast buffet was also fantastic.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moline, Illinois
Top Contributor
63 reviews 63 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 16, 2013

The Boma is relatively new (officially from January 2013) and will be my pick for future trips to Nairobi. Getting to the hotel from the airport is easy compared to getting to the downtown hotels. For those who know, the turn-off for the hotel is before the first roundabout - a major time saver. The hotel itself sits inside a small complex owned by the Kenya Red Cross and includes a conference center and a three star hotel (the Red Court). The hotel security is good, and the neighborhood better than I thought it was going to be (the Government of Kenya Department of Energy is building its office complex next door). The basic rooms are large and very well appointed with just about every amenity I have seen in a hotel. The internet worked reasonably well (one can never tell if it is the hotel or the infrastructure of the internet in Kenya). The staff was very helpful and proud of their hotel. There is a pool, extensive spa (I saw a lot of it, but didn't use the facility), a good "bar & grill" restaurant, a buffet restaurant with an a la carte menu and a nice fitness center. The business lounge was very busy the night I was there - almost like a big city bar itself. The bathroom had a separate shower from the tub (I did get some water leakage out of the shower).

Room Tip: I don't think you can go wrong.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, April 22, 2013
Dear Tan,

Greetings from the Boma, Nairobi!!!

It is our pleasure to have hosted you at the Boma on your visit to Nairobi and more so that our product accompanied with our first class service satisfying your needs. Our satisfaction comes out of all our guests leaving happily and promising to return, just like yourself.

We will endeavor to continue with the same spirit and zeal for you and all our esteemed guests.

Thank you once again for choosing to stay with us and looking forward to making the Boma your home away from home.

Best regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotels | P.O. Box 26601-00100


(office) +254 20 390 4000 | (cell) +254 719 050 000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leiden, The Netherlands
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 14, 2013

We booked the Boma in Nairobi but found ourselves in the Red Court hotel which is part of this complex. Although not far from the airport you will need a taxi (approx KSh 1800 or 20 USD). The staff is extremely friendly and not at all pushing for additional services to be charged. There is a nice garden where you can sit outside, a powersocket next to the table to charge your laptop when using the free and good working Wifi. Both meals and service is of excellent quality. Part of the complex is also the conference area which is used for international meetings. Also here the food, staff and service is excellent. Only disadvantage is that the hotel is that well guarded that you don't feel like taking a stroll in the surroundings.

I think this place deserves a recommendation.

Room Tip: As mentioned, we thought we booked a room in the Boma which is the other part of the complex but wer...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Boma Nairobi

Address: Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 91 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Boma Nairobi 5*
Official Description (provided by the hotel):
Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more   less 
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