...those are the words I would use to describe our room at the Boma. My husband and were only at the Boma for about eight short hours (arrived about 6pm from the Masai Mara and checked out at about 2am for our international flight home). The hotel is very secure with a gated fence around the property, security at the property entrance, and security at the hotel entrance.
Note: There is a Barclays ATM near the property (it's actually located in the wall of the Barclays bank next door).
There are a few reasons for the 4 star rating. First, the reception staff seemed confused and unorganized. We had to ask three times if our transfer to the airport had been booked. Second, it took us 15 minutes to check out of the hotel at 2am (check out should take no more than a couple of minutes). Third, upon arriving in our room after checking in, we were inundated with phone calls and people knocking on our door, asking if we needed anything and if everything was OK - again, unorganized. As a guest, I don't want to be interrupted multiple times by multiple people asking the same question. Once is enough. In fact, if something is wrong, I'll let you know on my own accord.
That said, I'd rather have over-the-top service than bad service.
- Official Description (provided by the hotel):
- Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more less
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