Most welcoming & friendly staff in Africa! AAA+++ - Review of The Boma Nairobi, Nairobi, Kenya

Address: Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya

Region: Kenya > Nairobi

Amenities:

Bar/Lounge Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #1 of 80 hotels in Nairobi

Price Range: $$$

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: A Boma is a traditional African enclosure. The Boma is designed to be a haven from the hustle and bustle of Nairobi and an ideal place for people from all over the world to come together. The 'O' in The Boma's logo, is a circle to symbolize a group of people meeting together. It also suggests our holistic values. At The Boma Nairobi, you become part of a circle of humanitarian values and social responsibility. All profits fund the Kenya Red Cross Society's Humanitarian activities. We call this inspiring concept 'hospitality with a conscience'.The BOMA Nairobi consists of 148 luxury deluxe guest rooms, in different room categories; 120 Superior Rooms, 21 Deluxe Rooms, 5 Business Suites, 1 Executive Suite and 1 Presidential Suite. An Executive Lounge is available for guests staying in Deluxe Rooms and Suites.All rooms and suites come with luxury amenities including complimentary high-speed internet access, multimedia plug and play port, LED television, Direct Dial Up Telephone, Individually controlled AC,Minibar, Tea and Coffee making facilities, In room digital safes, hair dryer, weighing scale, black out curtains and to crown it all double glazed windows for sound proofing. All rooms have access to 24 hour rooms service.We also have four(4) rooms designed for the physically challenged.The Boma offers exciting Restaurants that will cater for the various discerning tastes while offering indoor as well as al fresco dining experiences. The Johari Restaurant, seating 150 guests, overlooks well manicured exotic gardens and will serve innovative menus and healthy dishes that will take you on a journey through the five continents. The Tembo Bistro is an a la carte restaurant that will serve a bountiful fusion of cuisine; a variety that is fast and quick to prepare, seasonal and organic, served in an authentic and contemporary way. For the guest who seeks to relax and have a good time, The Cocktail Lounge will offer just exactly that; overlooking the lovely green gardens, the evening breeze brings a rejuvenating sense and balance. ... more less

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34-38 of 71 reviews

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KimOestergaard

Odense, Denmark

1 review

1 helpful vote

“Most welcoming & friendly staff in Africa! AAA+++”

Reviewed February 2, 2013

I have travelled 25+ years in Africa and I have stayed in most hotels in 39 African countries over the years. Staying at The Boma Nairobi hotel in Nairobi, was definitely a top three experience. I have never before come across a more welcoming and friendly hotel staff! The room and food was excellent and combined with the staff, the stay, however brief, was memorable. I will definitely return to this hotel next time I am in Nairobi and I highly recommend this hotel to others.

Room Tip: Added value if you upgrade from superior rooms to deluxe rooms.

See more room tips

Was this review helpful? Yes 1

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Ask KimOestergaard about The Boma Nairobi

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

February 7, 2013

Dear Mr. Oestergaard,

Thank you for choosing to stay with us and taking your valuable time to share your experience with the rest of the world.

First and foremost, we are happy that our services including our rooms, food and welcoming friendly staff exceeded your expectations. We feel honored following your rating us at top three of all the hotels you have visited in not only Kenya but Africa. Wow, we are honored.

We welcome you back at the Boma Nairobi for all your future visits and hopefully they will not be as brief as your previous visit so that you can savor meals from our Tembo Bistro, enjoy our solar heated swimming pool and state of the art gymnasium which has a beautiful view of the Nairobi National Park.

Kind Regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotels | P.O. Box 26601-00100

(office) +254 20 3904000| (cell) +254 719 050 000

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JuniorTheTraveler

Rabat, Morocco

Reviewer

3 reviews

Reviews in 3 cities

“Amazing Staff and service !!!!!”

Reviewed February 2, 2013 via mobile

I stayed at the Boma for about four days and I simply loved it there. The staff (as I also found Kenyans overall), were of the nicest people I have ever met. The room was clean and the food was great!!!
I would definitely recommend this hotel for anyone that travels to Nairobi.
Thank you Boma staff!

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Ask JuniorTheTraveler about The Boma Nairobi

P T

“Recent stay”

Reviewed January 31, 2013 via mobile

Excellent hotel for Nairobi. Very friendly staff. Nice rooms except if you switch of the light at night you can not charge any laptop, iPad .... clean and nice bathroom. If your are a tourist in Nairobi this is one off the place where you can relax, but if you are on business than to go to the city center you face a traffic of 2hr.to enter in the morning and the same to come out in the evening. This hotel has a great future!
Staid their from 28/01 until 02/02/2013

Ask P T about The Boma Nairobi

February 6, 2013

Dear Sir,

Greetings from The Boma Nairobi!!!

Thank you for making the Boma Nairobi your preferred hotel during your recent visit to Nairobi. We are happy that you enjoyed your stay with us; just to mention the clean, spacious rooms and our friendly professional staff.

We also thank you for the positive feedback which will help us in improving our product. Our hotel is strategically located in between 2 airports, i.e. The Jomo Kenyatta International Airport and Wilson Airport therefore very ideal for tourists who wish to visit the Amboseli National Park, Maasai Mara Game reserve and many other National parks being served by the two airports.

For the business travelers, besides the proximity to the two airports, we are also located near the Industrial area and Upper hill which is an upcoming commercial hub of Nairobi.

Thank you Mr. P.T for the encouraging comments and for sure, we have a great future ahead.

Looking forward to making The Boma, your preferred hotel while in Nairobi.

Kind Regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotels | P.O. Box 26601-00100

(office) +254 20 3904000 | (cell) +254 719 050 000

Mrembo M

Nairobi, Kenya

Senior Reviewer

6 reviews

5 hotel reviews

3 helpful votes

“7 stars!!”

Reviewed January 24, 2013 via mobile

Amazing ambience, very welcoming staff from the security men to parking attendants make you feel at home. We dined at the Johari restaurant and dinner was buffet style. Food was excellent, soo yummy and not like typical Kenyan hotels who use too much spice, leaving a taste in your mouth...just perfect! My boyfriend had barracuda fish and he said that was the best fish he had in a long time save for the little bones on it.

Our waiter Alfred was very polite and prompt in his service...excellent server! Deserts they was a lot of creative options and we was not stuck with fruits only! The only downside was guests present that day were a bit rowdy...I think they had a conference there of like 3 groups so they were very loud and pushy on food queues.

Everything was so perfect like it was rehearsed. Makes you want to squeal in delight! Kudos to the team! Will definitely go back check out other restaurants there.

See 3 more reviews by Mrembo M for Nairobi

Ask Mrembo M about The Boma Nairobi

January 29, 2013

Dear Mrembo,

Greetings from The Boma Nairobi!!!

Thank you for sharing your excellent dinner experience at our Johari Restaurant. Your experience expresses an overall satisfaction of how the reception was from the main gate to the service staff, Alfred which is very encouraging to all of us. Not forgetting, Kudos! to the Chef for the mouth watering Baracuda fish, done to your boyfriends satisfaction.

Thanks for sharing the downside of it with the groups we had who were loud which we are looking for a lasting solution to.

We look forward to host you again to sample our Tembo Bistro and even spend a weekend in our breath taking Superior rooms with a great view of the Nairobi National Park.

Kind Regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotels | P.O. Box 26601-00100

Pascal D

London

4 helpful votes

“My short stay in The Boma Hotel”

Reviewed January 14, 2013

The Boma Hotel is very nice, rooms are very big, bath rooms are good, staff are very kind. It is a very nice place to stay when you are in Nairobi. The Hotel has a swimming pool, and nice restaurant. Internet is available and is free. The room price is also affordable

Was this review helpful? Yes 4

Ask Pascal D about The Boma Nairobi

January 17, 2013

Dear Pascal,

Thank you for sharing your comments for your short stay at the Boma, Nairobi.

We are grateful that our staff and services met your expectations.

At the Boma, we endeavor to satisfy our guests and provide all that they require while away from home like a Solar heated swimming pool and either complimentary Wireless or cabled internet.

Thank you once again for staying with us and looking forward to hosting you in your future visits to Nairobi.

Kind regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotels | P.O. Box 26601-00100

(office) +254 20 3904000 | (: (cell) +254 719 050 000

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