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The Boma Nairobi: Traveler Reviews

5.0 of 5
Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
Hotel amenities
The Boma Nairobi
Ranked #1 of 80 hotels in Nairobi
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71 reviews from our community

    Trip type
Traveler rating
    49
    16
    3
    3
    0
Date Rating
Orange, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Incomparable Staff”
5 of 5 stars Reviewed November 23, 2012

The staff here at the Boma were amazingly friendly and accommodating. On arrival, we were greeted with hot towels and fresh passion juice! Then, throughout the trip the manager frequently checked in with me to see how I was enjoying the stay. I was also with a large group of about 15, and they handled our motley crew exceptionally. Really, the staff/management were just amazing. As for the rooms, they were very nice. Nothing jaw-dropping amazing, but spacious, modern, and comfortable. Room wise, it would compare with a Hyatt. The restaurant there is good. Again nothing amazing, but still tasty! Overall, its definitely a place you have to go to!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alex A about The Boma Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Front Office Manager at The Boma Nairobi, responded to this review
November 25, 2012
Dear Alex,

Greetings from The Boma Nairobi.

Thank you for choosing The Boma Nairobi as your hotel during your recent visit to Nairobi. I am glad that we were able to meet and exceed your expectations during your stay with us.

I appreciate your comment on the colleagues, service upon your arrival, your entire groups' handling as well as our rooms facilities and quality of food.

Your recommendation of the Boma Nairobi as your hotel of choice is indeed appreciated and I assure you of our continued promise to make your subsequent stays with us memorable.


Kind Regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotels | P.O. Box 26601-00100


(office) +254 20 3904000 (cell) +254 719 050 000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Coast, California, United States
1 review
“Highly Recommended”
5 of 5 stars Reviewed November 22, 2012

The management of this hotel were among the most accommodating and friendly I have seen anywhere. My wife and I are luxury hotel aficionados and loved The Boma. It was surprisingly luxurious and contemporary. Service! Food! Ambiance! Get it all !!!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Fred G about The Boma Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Front Office Manager at The Boma Nairobi, responded to this review
November 23, 2012
Dear Fred,

Greetings from The Boma Nairobi.

Thank you for choosing The Boma Nairobi as your hotel during your recent visit to Nairobi. I am glad that we were able to meet and exceed your expectations during your stay with us.

I appreciate your comment on the hotel Management as well as the Service, Food and ambiance.

Your recommendation of the Boma Nairobi as your hotel of choice is indeed appreciated and I assure you of our continued promise to make your subsequent stays with us memorable.


Kind Regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotels | P.O. Box 26601-00100


(office) +254 20 3904000 (cell) +254 719 050 000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bridgnorth
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Dinner only”
5 of 5 stars Reviewed November 19, 2012

Amazing attention to detail,food fantastic,service the best and how friendly can you get from the parking attendent to the chef.Great place. The president of Kenya opens this hotel min a few weeks(if he can get a booking)

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask robertsearles about The Boma Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, California
1 review
“What service...you have to come here.”
5 of 5 stars Reviewed November 17, 2012

The hotel has everything you can think of for business purposes. You don't need to bring any converters, you can plug in anything to these outlets.
In terms of American service they have learned well. I've stayed in five star hotels that have worse service.
The place is immaculate with many luxuries, among them the pool. It overlooks one of the national parks. But not to worry, there were no lions in our view.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Larellano1 about The Boma Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Front Office Manager at The Boma Nairobi, responded to this review
November 20, 2012
Dear Sir,

Thank you for the lovely compliments you have shared. Its very encouraging for us to know that our product and service meets our guest's expectations.

We have tried to provide all amenities necessary for our business travelers not forgetting the comfort that goes with it. For our leisure guests, the hotel is located within 7 minutes drive to the Wilson airport thus providing an easy access to guests flying to the Kenyan national parks and reserves namely; Maasai Mara, Amboseli, Samburu and Tsavo.

Thank you once again for your compliments and we'll endeavor to make all our guests' stay at the Boma memorable.

Kind Regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotel | P.O. Box 26601-00100


(office) +254 20 3904000 /604528 | (cell) +254 719 050 000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scherpenheuvel, Belgium
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Recommended”
4 of 5 stars Reviewed November 12, 2012

I stayed at The Boma during a short business trip to Nairobi. In general, I had a very good experience: nice, clean and spatious room, good services, nice (and quiet) swimming pool, very good breakfast buffet. I also enjoyed the restaurant near the entrance. The staff was very friendly, and that's maybe a negative point: staff was a little bit 'too' friendly, asking severall time a day if I was enjoying my stay etc. Also the charge for a late check-out was quite high. But in general, I would recommend this hotel.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask catofl about The Boma Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Front Office Manager at The Boma Nairobi, responded to this review
November 16, 2012
Dear Sir,

Greetings from the Boma, Nairobi, 'Hospitality with a Conscious'

First and foremost, i wish to thank you for choosing the Boma for your recent visit to Nairobi. We are happy that our product and services met your expectations and we will endeavor to ensure that we continue at the same pace.

We have also noted your comments on the friendliness of the staff and the day room charges which we are addressing fully.

Thank you once again for making the Boma your recommended hotel and looking forward to hosting you in your next visit to Nairobi.



Kind Regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotel | P.O. Box 26601-00100


(office) +254 20 3904000 (cell) +254 719 050 000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Boma Nairobi

Address: Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 80 hotels in Nairobi
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
A Boma is a traditional African enclosure. The Boma is designed to be a haven from the hustle and bustle of Nairobi and an ideal place for people from all over the world to come together. The 'O' in The Boma's logo, is a circle to symbolize a group of people meeting together. It also suggests our holistic values. At The Boma Nairobi, you become part of a circle of humanitarian values and social responsibility. All profits fund the Kenya Red Cross Society's Humanitarian activities. We call this inspiring concept 'hospitality with a conscience'.The BOMA Nairobi consists of 148 luxury deluxe guest rooms, in different room categories; 120 Superior Rooms, 21 Deluxe Rooms, 5 Business Suites, 1 Executive Suite and 1 Presidential Suite. An Executive Lounge is available for guests staying in Deluxe Rooms and Suites.All rooms and suites come with luxury amenities including complimentary high-speed internet access, multimedia plug and play port, LED television, Direct Dial Up Telephone, Individually controlled AC,Minibar, Tea and Coffee making facilities, In room digital safes, hair dryer, weighing scale, black out curtains and to crown it all double glazed windows for sound proofing. All rooms have access to 24 hour rooms service.We also have four(4) rooms designed for the physically challenged.The Boma offers exciting Restaurants that will cater for the various discerning tastes while offering indoor as well as al fresco dining experiences. The Johari Restaurant, seating 150 guests, overlooks well manicured exotic gardens and will serve innovative menus and healthy dishes that will take you on a journey through the five continents. The Tembo Bistro is an a la carte restaurant that will serve a bountiful fusion of cuisine; a variety that is fast and quick to prepare, seasonal and organic, served in an authentic and contemporary way. For the guest who seeks to relax and have a good time, The Cocktail Lounge will offer just exactly that; overlooking the lovely green gardens, the evening breeze brings a rejuvenating sense and balance. ... more   less 
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The Boma Nairobi
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