Staying at a hotel even before the soft opening starts? YES ... and why not, it gives a perfect opportunity to assess the level of training of the staff, the preparedness by the team to eventually open its doors and allows a sneak preview in what is yet to come, for others that is ...
The welcome right at the porch was 'classic', with the doorman and porters lined up to greet, take the baggage and briefcase, even the back pack, while a guest relations staff swiftly appeared at my side to whisk me to the reception for a scented towel to wipe off the sweat, a glass of mango juice before then escorting me to the room where a check in printout awaited my signature and the completion of a detail or two they had not captured in the cause of making my reservation.
I had a business suite, 2201 to be precise, in a corner of the completed wing of 69 rooms while the second wing of 79 rooms, and suites of course, was still being completed. My bags had miraculously already been delivered and once I had taken care of the signature and all, and had been explained where all the switches were and how the multi media and computer accessoires panel work, I was left to my own device.
The suite was VERY spacious, generous working space, generous sitting area and an equally generous entrance plus wardrobe space plus bathroom. The latter featured a shower cabin AND a tub and was well lit, as was incidentally the entire suite, area by area.
The first night I ate at the main restaurant, and the soup and fish main dish were excellent, in quality and presentation, and the waiters showed how well they had been trained.
The next night I opted for room service to test for time and accurate delivery and was again NOT disappointed. All I ordered was on the trolley which was wheeled into my suite within 21 minutes and again, the quality left nothing to be desired.
The next evening I had dinner at the downstairs Bistro, and once more, very good food quality, attentive service and a well developed menu to choose from.
The first impression when stepping into the new Boma Hotel, especially when stepping into the coffee bar, is a clear WOW effect of the high atrium and blue glass ceiling. The entrance, reception and guest relations areas are spacious and every member of staff was courteous, knowledgeable and friendly as if from a refresher course in guest relations. One of the reception staff, after I gave her 5 tasks to take care of for me, upon asking if she truly got it all, recited the entire list without looking once at her notes she took, now that is quality which comes in handy for someone travelling on business and counting on the various nitty gritty things to be taken care of by reception of the concierge.
A friend of mine actually described her impression of the Boma Hotel as being very masculine, which I countered that for sure it was put into a very curvy female form, as the swinging curving building attests to.
A most welcome addition to the Nairobi 5 star scene, and while the location at present may be a bit of an issue, when the Southern Bypass is ready this will be a huge advantage for the hotel, besides being owned by the Kenya Red Cross will make certain that the profits it makes in time to come will all go for the Red Cross' humanitarian operations across the country.
Will review again when it has been up and running for a while but I do not expect things to slide, rather to be better still.
- Official Description (provided by the hotel):
- Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more less
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