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“Service needs a bit of improvement” 3 of 5 stars
Review of Java House Jomo Kenyatta Airport

Java House Jomo Kenyatta Airport
Gate 14 | Jomo Kenyatta Airport, Nairobi, Kenya
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Ranked #94 of 322 Restaurants in Nairobi
Cuisines: Coffee Shop
Dining options: Breakfast/Brunch, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Late Night
Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
3 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Service needs a bit of improvement”
3 of 5 stars Reviewed December 31, 2013

Walked in and was told to sit down and a waitress would come to me for a sit down menu. I eventually had to demand to be served and for a mere muffin and hot chocolate, it took forever. It was very sad to realise that just warming a muffin would take forever and eventually had to leave the place without eating!The waiters and waitresses need to up their game and improve on speed.

  • Visited December 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

Visitor rating
    5
    21
    10
    2
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Woodbridge, United Kingdom
Senior Contributor
28 reviews 28 reviews
18 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
37 helpful votes 37 helpful votes
“A Pleasent Suprise”
4 of 5 stars Reviewed December 29, 2013

My wife and I used to visit a restaurant on the top floor above arrivals whilst killing time between flights but this was damaged in the fire and so if you're waiting outside departures you only have a choice of two places. A small pub and this Java House, both places fill up quickly as there isn't much seating and when we arrived in the rain at about 9pm there was only covered street seating available, but thankfully a family soon left and so we could move inside. The Java House is like a 'Kenyan' Costa Coffee with a much larger menu to choose from. (Pastries, breakfasts, sandwiches/wraps and a good selection of proper main meals) The waiters were very polite and hardworking. Our food and drinks were served in good time and were made with good quality ingredients. The only hiccup was when a young man started smoking in the street seating area but he was soon asked to leave by one of the waiters.

  • Visited December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Top Contributor
103 reviews 103 reviews
27 restaurant reviews
Reviews in 46 cities Reviews in 46 cities
220 helpful votes 220 helpful votes
“Relaxing sit down in a busy airport”
3 of 5 stars Reviewed December 27, 2013

Kenya's main airport and the busiest airport in East Africa, it is very hectic when you look at it but the staff are courteous and considerate and quick, food and drink are nothing special but what do you want? it's an airport. Basically its exactly what you need when you've got a 13 hour wait for a connecting flight

  • Visited June 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Contributor
28 reviews 28 reviews
8 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“For an airport, not bad”
3 of 5 stars Reviewed November 26, 2013

This is the best place to hang out at the airport. Be sure to go into the restaurant part even if you only want a snack, that way you get out of the crowded part. The food is not as good as in the Java houses in other parts of Nairobi, but understandable I guess. Their coffee is great.

  • Visited October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaka
Top Contributor
113 reviews 113 reviews
64 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
104 helpful votes 104 helpful votes
“Best place to spend time at the airport”
4 of 5 stars Reviewed November 20, 2013

The coffee here is one of the best you can come across and beats Starbucks by a mile any day. The flavours are strong and the blend matched by taste buds for which I even got a kilo of beans from there.
The aiport departure is really bad and this is where you can kill sometime.
Price is reasonable and the smell of coffee is just gorgeous in an otherwise boring airport.

  • Visited November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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