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“Long or short term stay in Nairobi...” 5 of 5 stars
Review of Heri Heights Serviced Apartments

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Heri Heights Serviced Apartments
Kolobot Drive | off Arboretum Road, P.O. Box 48706, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Hotel amenities
Ranked #6 of 154 Nairobi B&B and Inns
Nairobi
1 review
2 helpful votes 2 helpful votes
“Long or short term stay in Nairobi...”
5 of 5 stars Reviewed November 20, 2013

We ended up staying at Heri Heights for almost eight months while awaiting confirmation of our plans to live in Nairobi. We found this place to be a perfect sanctuary in the busy and often trafffic-clogged city. The location is very central to most places in the city as well as the main traffic arteries, and a very safe place to be. If you are a walker, this location offers the Arboretum, a botanical garden/park, the downtown is a 20-minute walk, and the environs (near the State House) are safe as well. The accommodation at Heri is very comfortable and tasteful, staff and management very helpful and friendly. The units also offer kitchens which are adequate if you wish to cook meals yourself. We did not use the restaurant very much and cannot offer comments. Overall, I would recommend Heri Heights highly.

Room Tip: Rooms in the north west and west are quieter but warmer.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, Manager at Heri Heights Serviced Apartments, responded to this review, December 9, 2013
Dear Rozina,

I would like to personally thank you for your stay and it is good to hear that the period you stayed with us was comfortable and met all your expectations. We will continue to endeavour to provide high standards of facilities and service provision. Please send my warm regards to Azeem and hope to see you whilst using our non-resident facilities.

Thank you.

Kind regards,
William Ndoto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

19 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Nairobi, Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2013

I discovered it through a friend and I was pleasantly surprised, way above expectation. Great location and access, modern decor, secure, comfortable, classy and perfect for families. Service was great too. This is where I stay when in Nairobi and it is more homely than a hotel setting.
For the nightly rate, the breakfast options certainly need some diversification and enrichment. Towels may need to be replaced soon as they are beginning to lose their whiteness.

Room Tip: Higher floors less noisy, preferred room with bathroom not inside bedroom like B5 is better than A2.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, Manager at Heri Heights Serviced Apartments, responded to this review, December 9, 2013
Hi Jackie,

We appreciate the fact that we managed to exceed your expectations during your various visits to Heri Heights. We have noted your concerns on the towels of which we are currently in the process of replacing. We are also planning to revamp the breakfast buffet menu with a full breakfast buffet to include live cooking. Trust the above modifications will enhance your experience during your next visit.

See you soon.

Kind regards,
William
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Nairobi, Kenya
1 review
5 of 5 stars Reviewed October 14, 2013

We absolutely enjoyed our stay at Heri Heights Serviced Apartments.

The International Models and Designers simply fell in love with everything.
The environment is so peaceful, the service is great and the hospitality is amazing.

We definitely look forward to doing more business with them.
Amazing bunch!

Room Tip: The Chef's special is always the best and most affordable meal
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, Manager at Heri Heights Serviced Apartments, responded to this review, December 9, 2013
Hi Moses,

It was definitely our pleasure to host the Strut It Africa group of models and designers. We do look forward to more future partnerships.

Thank you.

Kind regards,
William Ndoto
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Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 30, 2013

Perfect location, safe and green neighborhood. Spacious appartment
No elevator, lots of stairs
Renovate building, not new. Spacious rooms
Avoid the apartment above the Kitchen as you will be living in the kitchen
Isolate street, you should call a taxi ahead of time or ask the reception to assist.

Not washing machine, no oven in the studio room. hard to find that in Nairobi

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, General Manager at Heri Heights Serviced Apartments, responded to this review, March 31, 2014
Dear Xzavler,

Thank you for your genuine feedback. Kindly note we have since streamlined out taxi services whereby we have a professional taxi company at guest disposal.

We look forward to hosting you during your next visit to Nairobi.

Thank you.

Regards,
William
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Doha
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2013

I have stayed at Heri Heights Nairobi for almost 1 year (May 2012 till end of March 2013) and you can tell from that that I was very satisfied and happy... I was staying there with my wife and 2 kids ...We have really enjoyed the place... They have resturant and cafe within the compund which makes it very comfortable if you dont wish to cook and if you want to enjoy a great kenyan coffee cup at their resturant terrace or at your balcony... The place itself is full of green and we have our balcony faces the pool area where you can see and enjoy early birds and fresh air and green trees...
The service and manegement were very cooperative and did all possible things to keep us satisfied and happy.... Needless to say that it is very safe... 24/7 security and cameras all around the place....
I highly recommend the place whether for short stay or even for long stay....
Best regards,
Fadi Rayes

Room Tip: Rooms facing the pool area are great ones... :)
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, Manager at Heri Heights Serviced Apartments, responded to this review, December 9, 2013
Hi Fadi,

It was interesting to see you and family get a new addition whilst here at Heri Heights Serviced Apartments. I hope the baby remembers his short stay. All in all, we were all very happy to host your family and trust this was mutual.

Thank you and all the best for the future.

Kind regards,
William Ndoto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heri Heights Serviced Apartments

Address: Kolobot Drive | off Arboretum Road, P.O. Box 48706, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #6 of 154 B&Bs / Inns in Nairobi
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Heri Heights Serviced Apartments neighbours the Nairobi Arboretum and State House, and is a short drive away from some of Nairobi’s hottest entertainment spots. Heri Heights also offers stylish Serviced Apartments with distinctive hospitality for a memorable travel experience. Cozy home furnishings and comforts of a modern lifestyle - an urban haven for city living - featuring a choice of 46 apartments, each with a distinctive layout; Studios, Deluxe One-bedrooms, Executive Two-bedrooms and Superior Three-bedroom apartments. ... more   less 
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