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“Welcoming guest house” 4 of 5 stars
Review of Southhood Guest House

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Southhood Guest House
Balozi Lane 54, Nairobi 254, Kenya   |  
Hotel amenities
Ranked #21 of 154 Nairobi B&B and Inns
Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Welcoming guest house”
4 of 5 stars Reviewed July 11, 2013

We stayed twice at the Southhood. Gladys and Roy answered all our emails promptly, picked us up on time from the airport and welcomed us to their guesthouse. Gladys even organised a birthday cake for my husband. They really made us feel at home. The rooms are basic but very clean and comfortable. The only disappointment we had was with a trip to the elephant orphanage the morning of our departure, as instead of charging the transfer fee we anticipated (around 30 USD), we were charged a day tour of around $200. Gladys later explained that they had hired the car for the day for us and so they passed on this charge, but it was a shock at the time. I would definitely stay here again but would advise travellers to get definitive prices on transport beforehand.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy M, Manager at Southhood Guest House, responded to this review, July 29, 2013
Hello Jen,

We trust you are doing great at this juncture.
Myself & Roy wish to thank you most sincerely for your recent stay with us.
We are glad to note that you enjoyed your stay with us. It was a great pleasure to be at your service and we will do it again and again the next time you are in Nairobi.
We regret the disappointment with respect to the day tour and as we promised, this will not happen again.
As a matter of fact we would love to make it up to you any time.

Once again, thank you very much, we were honored to have you around.

All the best now.

Gladys & Roy
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22 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Derby
Top Contributor
71 reviews 71 reviews
71 hotel reviews
Reviews in 70 cities Reviews in 70 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 27, 2013

We stayed for 2 nights before flying home to the UK as the location was perfect for access to the airport. We arrived late and were greeted warmly and offered drinks and snacks. The room was clean and comfortable and the shared living area homely. The hosts Gladys and Roy really make this place special, they can't do enough for you. We were accompanied on a walk round the area to show us where things were and in the evening Roy cooked us a traditional Kenyan meal of chapatis and vegetable stew - delicious!!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy M, Manager at Southhood Guest House, responded to this review, July 29, 2013
Hello there,

We the staff of Southhood Guest House wish to thank you most sincerely for choosing to stay with us during your recent visit to Nairobi. It felt to us like we were a big happy family!
Thank you very much.
Also, thank you for taking time to drop a review on TripAdvisor, thank you very much for that honor.
We are delighted to learn that you immensely enjoyed your stay with us, we welcome you with open arms to stay with us again next time you are in Nairobi.
We shall be sure to offer more of our African delights.

Once again, Thank you very much, it was a great pleasure to be your host.

Gladys & Roy
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Parry Sound, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 20, 2013

We were a group of 13 that arrived from overseas so were exhausted when we got there. Gladys picked us up at the airport and made sure that we had snacks upon our arrival. She had all of our rides to and from the airport worked out and as well had arranged for a taxi to a restaurant we had wanted to go to. She was extremely friendly and helpful. The guest house was felt very safe and had adequate space for everyone with bathroom facilities for most of the rooms. There is a beautiful lounge area. It was nice to be so close to the airport since we had a very early morning flight. I would highly recommend the Southhood Guest house.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy M, Manager at Southhood Guest House, responded to this review, June 27, 2013
Hi Parry,

We wish to take this opportunity to thank you most sincerely for taking the time to offer your honest views about our facility on TripAdvisor, the largest stop for travelers worldwide. Thank you Very Much.
We are immensely honored to hear that you valued and enjoyed our services. It was indeed our pleasure to have hosted your team!
Our pledge to all our very valued guests is a commitment to offer our very best to make our guest feel valued, in safe hands and cared for.

Thank you very much for your patronage, we loved hosting your team and we hope to be your hosts on your next trip to Kenya.

Asante Sana!
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Sydney
1 review
5 of 5 stars Reviewed April 17, 2013

I enjoyed my stay here immensely. A weary traveller, I enjoyed the excellent bathroom facilities.
The pick-up and return to the airport is a good service. The meals were good. The hostess was
interested in making the stay a good experience.
It is not a place to stay for great scenery, but for a traveller who wanted safe, comfortable accommodation within easy access to the airport, it was ideal. It was very good value.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Manager at Southhood Guest House, responded to this review, May 14, 2013
Hello,

Thank you very much for taking your time to make a comment on TripAdvisor.
This effort did not go unnoticed.
We are glad to read that indeed you enjoyed the hospitality offered at the Southhood Guest Villa. We at the Southhood Guest Villa are continually working to offer our guests the best comfort away from their homes.
We are happy to learn that you enjoyed a good African meal... and yes, our proximity to the airport makes for a quick ride to the airport so you don't have to struggle through the sometimes crazy Nairobi traffic.

Again, thank you very much. We hope to be your host on your next visit to Africa and again it was a great pleasure being your host.
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Byron Bay, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 15, 2013

With only one quick and stressful night in Nairobi for work, Gladys, the owner, made me feel right at home with a warm bed, a beautiful lounge area and beautiful home made meal. She was up early to see me off with a big breakfast and a hug. I am more than happy to recommend Southhood Guest House.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Manager at Southhood Guest House, responded to this review, May 14, 2013
Hi Hammylam.
We wish to take this opportunity to thank you for taking time to review our facility on TripAdvisor.
We are happy to hear that you enjoyed the home made meal at the guest villa and that you enjoyed a comfortable stay.

We at the Southhood Guest Villa continue to offer the best we can to our guests.
We welcome you to stay with us on your next visit to Nairobi.

Thank you very much.
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Jersey
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 2, 2013

I was very disappointed with South hood guest house, which we chose on the basis of the very positive reviews on Trip Adviser. I can't believe that it is ranked so highly - at the time of booking it was number 4 out of over 100 in Nairobi. If this is number 4 I dread to think what the rest are like!

Despite what other reviewers have said, it is located in a poor area that is not pleasant at all.

Our room was very small with a window that looked into an inner court yard. The bed was uncomfortable with a hollow in middle - just as well my husband and I like being close as we rolled into each other all night. The furnishings are shabby and I did not like the feel of the place at all.

The owner Gladys was attentive, however her helpfulness verged on being over controlling to the extent of telling us where and when we were to be picked up by the taxi driver for our return from a trip into the city - she did not want us to negotiate this ourselves with the driver - which was a bit irritating to say the least.

We had an early flight the following morning and breakfast consisted of toast and margarine - we had to ask for some jam, and hot water mixed with milk to make tea - it was pretty disgusting really.

All in all I think this place is very over rated as a guest house, it's ok as backpacker type accommodation and fine possibly for an overnight stay as it is close to the airport, but I would not chose to stay here again.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOUTHHOOD G, Owner at Southhood Guest House, responded to this review, March 4, 2013
Hi and thank you very much for your review on TripAdvisor.
We appreciate your taking the time to tell us of your honest experience while staying with us.

We note that the room allocated to you was small. This is largely attributed to the space taken by the bed and the storage area available (closet). We apologize that for this reason, the remaining space was smaller than you would have expected.

The room allocated to you overlooks a balcony (not an empty space) where guests sit out and relax. Recently, the management has added seats out there for our guests who wish to spend time at that balcony. However, we apologize that indeed you felt enclosed in a room that opened out to an empty space.

The management were alerted to the discomfort you experienced with the mattress, after you had brought it to the attention of the resident manager, Gladys. This has been addressed, we have replaced that mattress with a brand new one.

While its the nature of our staff to offer friendly, yet protective advise to our guests, we apologize that you found our resident manager a bit controlling to the service providers (read taxi-cab). This is purely for the safety of our guests as we realize that this might be a first visit to our city. However, we apologize for that and request your understanding.

We have also noted that our breakfast was not per your expectations. Our chef has revised our offerings to include a variety of spreads, fruits and cereals.

Once again, thank you very much for your review. We highly appreciate your feedback.

Owner, Southood Guest Villa.
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Brighton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 23, 2013

I stayed here when a flight delay meant that I had to spend 24 hours in Nairobi. Gladys, who manages the place, was quick to respond and able to book me and my friends rooms at very short notice. She was also great at organising us a taxi to and from the airport. We were supposed to turn up in the middle of the night, and this was fine. In the end we actually turned up in the early hours of the morning, but this wasn't a problem either. We were also allowed a late check out to suit our flight time.

This place was great because of the flexibility and accommodation of weary travelers with constantly changing plans! The rooms were clean and comfortable, and it is near the airport if you don't fancy sitting in Nairobi traffic! If I get stuck in Nairobi again I would definitely stop here.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Manager at Southhood Guest House, responded to this review, January 31, 2013
Hello Jen,

Happy New Year and thanks very much for you taking time to review our facility.
We appreciate it.
It is our pleasure to have been of great service to you and your team and to make you feel comfortable after traveling amidst changing schedules. Its is indeed our great pleasure to be of great service to the weary traveler who is in need of a place to rest and in the shortest time possible.

Once again, we thank you Jen and hope to be your your host the next time you are in Nairobi.

Thanks and all the best now.

Manager, The Southhood Guest Villa.
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Additional Information about Southhood Guest House

Address: Balozi Lane 54, Nairobi 254, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #21 of 154 B&Bs / Inns in Nairobi
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The Southhood Villa is a modern facility located along the busy Nairobi-Mombasa highway. We have five tastefully furnished rooms with a harmonizing luxury and comfort. The ambiance at the Southhood Villa evokes a sense of serenity and tranquility. All rooms are competitively priced with 24hr check in/out, free WIFI, Free Cable and local TV, Laundry services, 24hr airport transfers, ironing, ample and secure parking ... more   less 

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