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“Stay elsewhere” 1 of 5 stars
Review of Southhood Guest House

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Southhood Guest House
Balozi Lane 54, Nairobi 254, Kenya   |  
Hotel amenities
Ranked #12 of 145 Nairobi B&B and Inns
Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
“Stay elsewhere”
1 of 5 stars Reviewed December 29, 2012

We paid $130 for an overnight, including the airport transfers. Not a good value at all. This is a bedroom in a smelly (from cooking) old house, located in a fairly scary looking slum. We did not feel very safe (not that we are particularly risk averse - we have walked around stonetown, kampala, arusha, johannesburg etc). The room was roomy, but very old, hot and full of mosquitoes. Bathroom was ancient as well, with a precariously rigged up shower heater. Breakfast was basic to say the least...

The owner charges $40 for the roundtrip drive from the airport (about 10 mins each way) - outrageous! For the same price, we got an airport taxi to Kampala - a drive of nearly 2 hours (and gas is even more expensive in Uganada). She pays about half as much to the taxi driver. And to top it all, the driver was late picking us up at the airport - leaving us to try to scramble for alternatives (note - nobody will know where this place is).

For the money, would strongly recommend staying elsewhere.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Owner at Southhood Guest House, responded to this review, December 30, 2012
Dear BigDiveNut,
Thank you very much for your review. We appreciate it.
We at the Southhood Guest Villa take our guests very seriously are always looking to improve our services to make our guests feel as comfortable as they possibly can.
However, please allow us to say that we doubt that this review is meant for The Southhood Guest Villa. First, we have not hosted any couple from Dubai in the month of December. Secondly, we feel that this review is a misrepresentation of our facility. The Southhood Guest Villa is a modern facility located in a serene middle class neighborhood that is home to big names like Ole Sereni, The Boma, Eka Hotel. We are located behind Airtel building, one of the major Telecom operators in Kenya. We are a stone throw away from the busy Mombasa road and next to a modern Winners Chapel church that sits 30,000 people. Hence we are not located in a slum. The neighborhood is secure, never had a security incident. Our rooms are modern with modern bathrooms by all standards. While we understand that we have mosquitoes in Nairobi, we have provided mosquito nets in all our rooms and we provide mosquito repellants on request.
We outsource our transport directly from the airport and they charge $20 per trip. We endeavor to offer exemplary service to our guests and punctuality is our number one priority. Our website and what is featured is a total true representation of our facility.
The management at The Southhood Guest Villa wishes to assure BigDiveNut and all our valued guests that we are looking into the issues he has raised and will address them immediately- if indeed this review was meant for The Southhood Guest Villa.
Again we thank you very much for you review and hope you consider giving us a second chance.
Owner, Southhood Guest Villa
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22 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Addis Ababa, Addis Abeba, Ethiopia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 28, 2012

Location fo Southhood close to the airport and being affordable makes it an ideal place for catching early flights. The calmness and silence makes it wow! gives peace of mind as you take your rest and of course more importantly the professional and hospital services of Gladys makes the stay memorable. Plus customized meals of your choice. I will for sure in the near future stay again in Southhood

Room Tip: Just make your request to Gladys, she will give you the best
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Owner at Southhood Guest House, responded to this review, December 30, 2012
Hi Collins and thank you very much for taking the time to post a review. We appreciate it very much. We are glad to hear that you enjoyed your stay with us and had time to rest uninterruptedly. THANK YOU.

We look forward to hosting you again when you are in Nairobi. As always, we endevour to offer our guests the best services and comfort that we can possibly offer.

Regards.
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amsterdam
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed November 26, 2012

Comfortable and warm thanks to Gladys the all-accommodating host. Affordable and convenient 10-20 minute ride from airport. Slightly bumpy road of 200 meters before arriving at a secure enclave of residential homes, this is ideal for the short time visitor with business east of the city or an overnight layover for flights. Stay here. It is great way to support the local economy.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Manager at Southhood Guest House, responded to this review, November 27, 2012
Hi Roland,
Thank you very much for taking time to post a review on this all-important forum.
We are very thankful.
On behalf of the staff and the entire management at The Southhood Guest Villa, I wish to take this opportunity to thank you and the team for choosing to stay with us. It was indeed a great pleasure to have you around.

The Management of this facility are working with members of this gated community to improve on the bumpy stretch of road and are making good progress at that. Hence this stretch will be a thing of the past.

Thanks much for noting that.

We look forward to being your preferred host at anyone time you are in Nairobi.

Again, Thank You.

Gladys
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London
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 19, 2012 via mobile

Admittedly one could wonder where you are heading to as you approach Balozi Estate within which Southood is located. But once you get into the guest lodge which is within close reach to the airport, you experience total bliss.

I always prefer staying in a homely environment when I travel and that's exactly what I found at Southood. The reception was warm and so was the food and the extremely clean rooms. There was no electrity around the community during the day but Gladys made attempts to ensure that I do not feel it.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Manager at Southhood Guest House, responded to this review, November 27, 2012
Hello David,
I wish to take this opportunity on behalf of myself, the staff and management at the Southhood Guest Villa first for choosing to stay with us and second for your review on this forum.
We are delighted that you loved and enjoyed your stay with us- You are most welcome.
David, we look forward to being your host again and again.

Our commitment here at The Southhood Guest Villa is to continually improve and surpass our guest expectations.

Again, thank you very much.

Gladys
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Willard, Ohio
1 review
5 of 5 stars Reviewed November 15, 2012

Our mission team's stay at the SouthHood Guest House was such a blessing! After long flights from the US, we were greeted with smiles and the most gracious hospitality! Gladys worked hard with us to provide the team with an authentic Kenyan dinner (a first for many on the team), making us feel more than welcome--we had become her family, if only for one night. The showers were great (once we were shown out how to use them) and the rooms were clean and comfortable. Because of the size of our team, Gladys went out of her way to help with luggage, arranging transportation to and from the airports, and held baggage for us until we returned. She arranged transportation for us from the Wilson Airport to the JKIA Aiport even when we didn't stay the night on our return to Kenya. We are looking forward to our next trip to Kenya and beyond so we can house our mission team at the SouthHood Guest House, and HIGHLY recommend it to any visitors to the Nairobi area. You won't be disappointed! (God bless you, Gladys ... you left an imprint on our hearts!)

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Manager at Southhood Guest House, responded to this review, November 16, 2012
Hi Jan, I wish to thank you and your team very much for choosing to stay with us at The Southhood Guest House. It was indeed great pleasure to have you around.I am very glad you loved our Kenyan food (Mukimo, chapati and samosas)
- David Gathura has never stopped telling me about this!
Indeed we became one big family, the girls made the place very lively till morning. That is very memorable. And hahaa.. the showers taps! they worked finally!
As always, we endevour to make every visit for you a unique and memorable one. Am very glad that you felt at home staying with us and I cant wait for the next visit. I promise an even better experience.

THANK YOU VERY MUCH- ASANTE SANA!

GOD BLESS YOU ALL.
Gladys.
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San Gimignano, Italy
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 14, 2012

We staied only one night because we had a flight to come back home.
It is five kilometers to the airport and it is very confortable.
To come in is necessary a taxi .
The Menager,Gladys,is very friendly and wellcoming.She prepared for us a very good tipical tea for breackfast.

Persio e Simona

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Owner at Southhood Guest House, responded to this review, September 15, 2012
Hello Simona and thank you very much for your review.
We appreciate your taking time to comment on our services.

THANK YOU VERY MUCH.
We are elated that you had a good experience at the Southhood Villa and we were honored to be your host on the last night of your trip.
On behalf of our manager, Gladys, we say Karibu sana (meaning 'you are most welcome')

We appreciate it that you loved our typical Kenyan tea- Kenyan tea is rated very high in the world and we offer the best quality we have straight from the tea auction.

You are most welcome to stay with us on your next visit to Kenya.
We promise to surpass your expectations even further.

Asante Sana.
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Texas City, Texas
1 review
5 of 5 stars Reviewed September 7, 2012

Dickson Traveller

Stayed at the Villa in May 2012 with wife and two young ones. We needed a family/kid friendly place, a kitchen, serenity, safety and proximity to town. We got all that and some. The staff was very accomodating. The hosts even helped us with the little ones, harried as they were in their new surroundings. The host also gracefully became our unpaid local guide on cuisine and sight-seeing on the occassions we ventured into the city. Finally; since the place is right by the way to the airport, it is only a 15/20 minute quick ride to catch one's flight. In the infamous crawling Nairobi traffic, that is heaven-sent. We are definitely looking forward to staying there on our next visit in 2013.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southhood Villa S, Owner at Southhood Guest House, responded to this review, September 9, 2012
Hello Rodgers,
I wish to take this opportunity on behalf of myself, the staff and management at the Southhood Guest Villa first for electing to stay with us and second for your review on this forum.
We are delighted that you loved and enjoyed your stay with us- You are most welcome.
We were delighted to host you with the kids who made the place lively and kicking. Say a big thank you to your wife and her sisters. We appreciated having them around.

We at the Southhood Guest Villa are continually looking to improve and surpass our guest expectations.

Again, thank you very much and we look forward to hosting you come your visit 2013.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Southhood Guest House

Address: Balozi Lane 54, Nairobi 254, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #12 of 145 B&Bs / Inns in Nairobi
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The Southhood Villa is a modern facility located along the busy Nairobi-Mombasa highway. We have five tastefully furnished rooms with a harmonizing luxury and comfort. The ambiance at the Southhood Villa evokes a sense of serenity and tranquility. All rooms are competitively priced with 24hr check in/out, free WIFI, Free Cable and local TV, Laundry services, 24hr airport transfers, ironing, ample and secure parking ... more   less 

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