We came to this hotel late in the evening after landing at the airport. What we should have received was a pleasant, clean hotel in which to rest our tired bodies. What we actually got was very different.
First of all, despite having booked the hotel and prepaid for it through a local Nairobi travel agent weeks ago, the woman at the desk could not find our reservation. She adamantly claimed it wasn't there, and we stood in the (small, dirty) reception area for 40 minutes while she called around to the other PrideInn hotels in Nairobi. We finally agreed that she would find us rooms, and we could sort out the rest in the morning.
The rooms were... disgusting. My dad's room had no electricity and was pitch black, so at 11:00 at night he is was outside on the landing trying to sort through his suitcase before going in to the room. Our room was dilapidated, and smelled awful. They actually had urinal pucks scattered around the floor of the bathroom / shower! There were holes in the walls and ceilings, and the beds had worn sheets and one thin pillow. After taking a shower we couldn't get the water to turn off, so we had to get help from the reception area.
Next morning it went on. The (same) receptionist magically located our reservation once our travel agent showed up in person. No apologies were made. She could not, however, figure out how to call our room and had to walk over to get us. We got out of there as fast as we could, but not without one of the reception goons running after our car to make sure we had paid our bill. Which as I stated before had been prepaid.
Awful, awful place. The worst.
- Official Description (provided by the hotel):
- An intimate hotel that offers guests with discreetly luxurious location on East Church Road in the Westlands. PrideInn Lantana is all ensuite that provides a separate living room, dining room, kitchen and bedroom. Free wireless high speed internet, Direct Dial Telephone & 42 flat screen TV. We offer a fully equipped gym with steam room & sauna & outdoor heated pool. ... more less
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