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“Much better than just a transit hotel” 4 of 5 stars
Review of Eka Hotel Nairobi

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Eka Hotel Nairobi
4.0 of 5 Hotel   |   Mombasa Road, Nairobi 27695 - 00506, Kenya   |  
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Hotel amenities
Ranked #21 of 120 Hotels in Nairobi
Accra, Ghana
Top Contributor
94 reviews 94 reviews
31 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
“Much better than just a transit hotel”
4 of 5 stars Reviewed 1 week ago

We've stayed at the Eka on several occasions, and enjoyed it each time. The rooms are pleasant, and staff was friendly and helpful. The food is quite good, whether the buffet or ordering off the menu. The pool area is lovely, and the exercise facility is adequate.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
    87
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    39
    14
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Melbourne
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Many hotels in Africa are springing up to accommodate the many new travellers in this region. This hotel is one of them and would appear to have been recently built. The rooms are quite modern and very comfortable and clean. Staff are trying hard to meet westerners standards and are very helpful. Breakfast was the only food we ate at this hotel and it was quite adequate.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Manager at Eka Hotel Nairobi, responded to this review, 2 weeks ago
Dear Takeiteasytheworld,

Warm greetings from Eka Hotel.

We appreciate your choice to stay in Eka Hotel and thank you for your feedback. We look forward to hosting you and your family/friends when you are in Nairobi again.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 3 weeks ago

This place will charge you more and rip you off of you are a US citizen. They quoted one rate, added 2000 to it and then added another 600 without even telling me. It took over an hour to check in. The manager Ester was approving the entire rip off scheme and I had no choice. AVOID THIS PLACE!

Stayed March 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Manager at Eka Hotel Nairobi, responded to this review, 2 weeks ago
Dear Jeff,

Warm greetings from Eka Hotel.

Thank you for taking time to share your experience at Eka Hotel on TripAdvisor as this helps us improve our services.

We wish to reassure that we have highlighted the issue of rate disparity with your local office in Nairobi to harmonize your negotiated rates to avoid similar occurrences and inconveniences in future.

Once again thank you and look forward to another opportunity to be of service to you and your friends.

Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kinshasa
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of the hotel is excellent if you have a layover in NBO for a night, but probably far from ideal if you are in NBO for an extended period of time.

The hotel is clean, restaurants and service are both good, but neither will blow you away, but you don't really expect that for an airport hotel. Mattresses might be a bit too firm, but that is the only drawback I saw.

  • Stayed February 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Manager at Eka Hotel Nairobi, responded to this review, 3 weeks ago
Dear Kahlil,

We are delighted that you gave us an opportunity to host you.

Thank you for sharing your experience online. We appreciate the compliments. We look forward to hosting you in the near future. Kindly spread the word about us.

Warm regards.
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Hatfield, United Kingdom
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Glad to be back to this hotel, last time I was here the reception and some staff commitment to guest was so bad, behaving as if they are doing you a favour when you request some assistance. Am glad to see a great change.
The close location of this hotel to the Airport is an added advantage especially with Nairobi traffic problem.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Manager at Eka Hotel Nairobi, responded to this review, 3 weeks ago
Dear Prince,

Thank you for visiting Kenya and for choosing to stay at Eka Hotel again.

We are pleased to hear that you had a great time. I have shared your compliments with our team and will continue to improve on our services to ensure comfort and convenience for all guests. We look forward to your next visit!

Warmest Regards.
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London, United Kingdom
Top Contributor
113 reviews 113 reviews
73 hotel reviews
Reviews in 76 cities Reviews in 76 cities
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed one night here before heading out on safari. It was arranged by our safari agent, Cheli & Peacock. It was excellent. We were warmly greeted despite our very late night arrival. The room was large, clean and comfortable. The bed was very comfortable. Breakfast, which was included in our price, was very very good. They even had soy milk and plenty of vegan options! So, that made us very happy. Staff was friendly and wifi was free. Super close to the Wilson airport.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Manager at Eka Hotel Nairobi, responded to this review, 3 weeks ago
Dear Emiana,

We are delighted that you gave us an opportunity to host you.

Thank you for sharing your experience online. We appreciate the compliments. As promised, visit us again in future and let spread the word about us.

Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel 3 1/2 weeks ago and gave it a 1 star overall because of a serious overcharge on the lunch buffet, the prices were not displayed and the complete lack of helpfulness from the expression-less faces at reception. I returned a few days ago at the end of my 3 week safari and was pleasantly surprised by the front office manager George's cooperative attitude and help. He made sure I was in a good room, followed up on my 'buffet price story from my pervious stay, it was confirmed and he gave me an Excellent dinner on the house. So thank you!

Room Tip: Away from road
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  • Stayed February 2015, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Manager at Eka Hotel Nairobi, responded to this review, 3 weeks ago
Dear Sandra,

We highly appreciate your choice to stay at Eka Hotel and wish for another opportunity to be of service to you and family/friends.

With best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eka Hotel Nairobi

Address: Mombasa Road, Nairobi 27695 - 00506, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 120 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eka Hotel Nairobi 4*
Number of rooms: 170
Official Description (provided by the hotel):
Eka Hotel a Nairobi hotel is ideally located along Mombasa Road in Nairobi the capital city of Kenya. It is situated minutes away from the Jomo Kenyatta International Airport, 5km from Wilson Airport and 5km from the bustling central business district. If you are looking for safari hotels, Eka Hotel is within easy access to the city’s many attractions and entertainment venues which make Eka Hotel an ideal safari accommodation hotel. ... more   less 
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