Stayed for 3 nights from 13th April to 16th April, as my company felt this is a new hotel in Nairobi, while all the while I had been staying at Paneeri Hotel for my official visits.
I found today such a bad experience the second time. I checked in yesterday and when asked for a room service menu card which was missing, it took 1 hour to being me a menu card. First I had to dial 3 different extension numbers as instructed by the hotel staffs, and everyone asked me to dial each and every extension number that was possible and then one man from Spur Restaurant comes which was not my need. That was ridiculous as everyone you speak does not want to take the responsibility to hear instead asked to speak to another extension..... to your notice even the reception desk does not take this responsibility... such careless and irresponsible staffs around.
Today, when I was trying to place my order for dinner called the room service the same extension number dialed yesterday, to my shock the staff without asking or waiting to hear me asked me to dial some other number and so I did and when placing my order I got to hear that what I am calling for as the food that I am requiring is not there..... I had to ask this question whether I am calling the correct extension to place the order, at this I was told to dial the same extension number to place a room service order which I did 2 minutes ago and also yesterday when I placed my room service order. I once again dial the same number and get to know that I should dial the other number. I got so furious on this and gave them a piece of my mind and finally I did not have my food.
I tried calling the reception who once again suggests me to dial the room service number and was sorry for what happened, I ask for the manager who was not available and then finally he calls to say that I had some challenges with his hotel staff rather than he trying to find out what went wrong.
I have decided never to stay here again and will inform my office to dis-engage our contract with them and not to have any future booking.
This is for all viewers, if you intent to stay at EKA Hotel, pls stay at your risk or be ready to give 1/2 hr extra before you order your food in your room, because you need to take a roller coaster ride in calling many more extension.
The laundry service is very bad, when did not receive my laundry in time asked why gave a false statement that my room had a DND signboard, being a Sunday it is a holiday I was whole day in the hotel room and my DND tag was lying inside. Such stories these people make.
By the way, this hotel room do not have a telephone directory, 4 numbers are stuck on the telephone unit indicating reception, operator, laundry, housekeeping, bar and business centre.... no number for room service and for your information if you are lucky enough you would get someone that you could speak otherwise you require to wait or dial again and again.
Please try and avoid this hotel, do not recommend to anyone.
- Official Description (provided by the hotel):
- Eka Hotel a Nairobi hotel is ideally located along Mombasa Road in Nairobi the capital city of Kenya. It is situated minutes away from the Jomo Kenyatta International Airport, 5km from Wilson Airport and 5km from the bustling central business district. If you are looking for safari hotels, Eka Hotel is within easy access to the city’s many attractions and entertainment venues which make Eka Hotel an ideal safari accommodation hotel. ... more less
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