After a week at an unstarred lodge in Zambia, I was expecting a little bit of luxury on my way back to Europe via Nairobi. The airport pick-up went well (good value at $20) so a good start but then it was downhill pretty much from there on.
The rooms are elegant but chic, funky design has replaced commopn sense and there was a strong feel this had been designed by someone who doesn't do hotels much. The rooms are on the small side, with very, very little storage space (no drawers) in one very narrow wardrobe. The design of the window area in the room means that the curtains cannot completely close the gap and the sun is streaming in, extremely bright, from 6am.
The bright light was joined at 7.45 by continuous heavy banging on pipes that continued, non-stop, until 8.30, then became quieter and was still hammering away when I left the room at 9.30. People may well get up earlier in Nairobi, but after a week of early starts and US$216 for a room, I deserve peace and quiet until at least mid-morning if I choose.
The room doesn't have a bath and the bathroom and toilet open out onto the bedroom as one space. The toilet and cabin have glass doors (a glass door on a toilet, that's certainly novel) but it still feels like you are sleeping in a bathroom. The shower door fits tightly enough for there to be no room under it for the bath-mat outside, but not tightly enough for water not to seep out. Worse still, water leaks across the floor of the adjacent toilet making that unpleasant to use afterwards. Ho hum.
Downstairs, the bar has wif-fi, which refused to work with an iPhone, despite thge assistance of one of the two extremely friendly working girls who seemed to know more about the wifi connection than the staff.
Breakfast is extra (yup, $216 wasn't enough to give me a breakfast) - $15 to be precise, but it was pretty good, to be fair.
There is NO spa at the hotel, despite one of the other reviewers mentioning a massage, although there is a tiny, tiny gym perched above the tiny pool (no swimming after 6pm, even though there are no staff on attendance before 6pm so what's the difference??)
The hotel do not seem to like local taxis so unless you know the number of a local taxi driver, you are forced to use the hotel driver (or stand by the Mombasa Road at night to hail a passing taxi). He tried to charge me KES1,000 for a journey of 1.9km, which I point-blank refused. He relented and I paid a still-staggering KES800. The return journey in a local taxi (a decent car and friendly driver) cost just KES300.
The Eka is actually a decent hotel in a decent location, close to the airport but it needs proper management to sort out the petty problems. I am not fussy....I travel all over and stay much of the year in rural African hotels and lodges, but when you pay more than $200 you expect decent curtains, an absence of industrial hammering, working wifi. And breakfast. You also don't expect the mercenary attitude of the hotel driver. Other reviewers seem to be happy, and I suspect that I was unlucky, although many of the issues would be the same for anyone.
High numbered rooms are further from the road (about ..10 upwards) although I sensed that the sound...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.