We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Relatively new hotel” 3 of 5 stars
Review of Eka Hotel Nairobi

Save Saved
You added Eka Hotel Nairobi to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Eka Hotel Nairobi
4.0 of 5 Hotel   |   Mombasa Road, Nairobi 27695 - 00506, Kenya   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #20 of 96 hotels in Nairobi
Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 15 cities Reviews in 15 cities
44 helpful votes 44 helpful votes
“Relatively new hotel”
3 of 5 stars Reviewed October 14, 2012

I stay for 4 nights during the beginning of October 2012. I must say that this hotel is new. Room has the basic, but I do find the bed a little bit hard, or maybe just different preference.

Had a-la-carte dinner in the hotel for al the 4 nights, though they do have buffet dinner, so I manage to try out quite a few of their dishes. Food is so-so to me, but the soup is good.

Service is not outstanding but acceptable. There are a lot of people checking in and out of this hotel. I think Eka has some kind of tie down with Kenya Airways. Many travellers with flight delay from Kenya Airways are staying in this hotel. So if you prefer a much quieter place, choose another place.

Security is good, I think. Sometimes when I woke up at 3am in the morning, I do see guards patrolling to the rear of the hotel.

Room Tip: Rooms facing east has a superb view during sunrise.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, ESales Manager at Eka Hotel Nairobi, responded to this review, October 19, 2012
Dear valued customer,

First and foremost we thank you for choosing to stay at Eka and sharing your experience with us as we value the feedback from all our customers which will enable us to deliver even better service.

With your concerns raised, we wish to confirm that during the time of your stay at the hotel, we indeed had a sudden and unexpected influx of customers as a one off, however we have put measures into place that allows us to utilize more than one reception desk for larger groups to be check in and checked out.

We are very concerned to note that the food was not particular to your expectations, as usually receive comments of the very opposite, please let us know what specifically was not to your expectation to enhance and better our services.

We are looking forward to hearing from you, and hopefully be able to welcome you again at Eka Hotel Nairobi, and more so for a review.

Yours sincerely

Eka Hotel Nairobi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

187 people have reviewed this hotel

Traveler rating
    60
    88
    25
    9
    5
See reviews for
22
44
14
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Libreville, Gabon
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 30, 2012

New hotel which very good location for onwards travel.
Very helpful and attentive staff and good restaurant with potential for becoming great in a fututre.
Room designs has some hick-ups and still need to put up minibar and room service system as menu is missing. Can though be found in restaurant.
Beds are hard and unfortunatly of low quality which is dissapointing.
Limitation for pool and gym access to 1800 hrs unfortunatly if you are there on business.
Pool water is a quiet chilly african experience.
Food is above average with potential for more
All in all the friendliness of the staff making up the hotel from guards to managers make it a worthwhile experience on your way to your Kenyan experience.

Room Tip: The rooms at the check-in desk side of the hotel has better wifi quality. Try to get as high a numb...
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 7, 2012

New hotel with lovely, comfortable rooms. Staff is extremely helpful and friendly. Great location---easy access, near airport, and away from city's traffic congestion. After our departure, we had a concern that was promptly addressed by management in a thorough and professional manner.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 28, 2012

Brand new, beautiful, modern, spacious rooms, free wifi, but very uncomfortable beds (pillow top mattress over the bed should be put in place) - service was very average - I think saying anything beyond "average" is an over-statement - some of the communication was awkward between myself and the bar staff (asked for a menu, got a funny look while he checked his cell phone, and 5 minutes later got a menu - weird, right?) My husband was also very sick with a fever one night and I asked for some tylenol and I was told "I'm sorry the store is closed now" - these are things that clearly need to be addressed and I"m sure they will be in time - it is a new place full of new staff members so I'd be willing to bet things will improve dramatically.
The big red flag with this hotel (hotel management please take note) is credit card fraud. Someone in my group used one particular credit card at this hotel, and only this hotel, and there has been fraudulent activiity on their card twice now (2 purchases made in Mumbasa, Kenya over $1000 each time). Several of us in the group noticed you could see the entire credit card numbers printed on the merchant copies (the copy that stays with the hotel). This needs to be addressed by hotel management asap. Somehow they need the machines to not print the entire numbers on the merchant copy of the receipts, otherwise you're just inviting issues like this to come up. In the meantime I would suggest guests insist on blacking out those numbers on the receipts - physically take the receipt and just wipe out the numbers with a pen.
I would recommend this hotel - very nice for Nairobi.

Room Tip: if you really need to use the free Wifi in your room then don't get a room on the bottom floor...
See more room tips
  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2012

Eka Hotel is a new hotel - I don't think the "official" opening had taken place yet when I stayed there. It is a great business hotel, with good conference and meeting space for onsite meetings. The rooms are spacious and very tastefully designed. It is a world-class business hotel.

The best part of Eka Hotel, though, is the staff. Each person, from security to front desk, was always ready with a smile and a pleasant greeting. Most of them took the time to learn my name, and kept track of how things were going with my stay.

The location is convenient, midway between the airport and the city, but there is nothing nearby. It's the kind of place where you'll take taxis to meetings, touristing, eating, shopping, etc. But that was fine by me. I'd stay again, if I needed someplace in Nairobi.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 20, 2012

I have been to most of the city hotels in Nairobi and there is something unique about the new Eka Hotel that cannot go unmentioned - the genuine hospitality. It is the only hotel where you are flattered by the warmth of hospitable staff regardless of their rank or chores. As most of the hotels tend to reserve smiles and greetings at the front office and the restaurant, Eka has leveraged this across every department.

Imagine a hotel where security personnel greet, welcome and tell you their name before conducting a security procedure and after a thorough security check, they apologize for taking your time and then give you precise direction of where to park your car. A similar experience is replicated in the beautiful corridors, foot paths and virtually everywhere in the entire hotel.

While I was being taken round the hotel, it was unbelievable to see the cleaning and other support staffs pause and say Hi. The front office is the hub of warmth and comfort and so is the restaurant. I have never seen this kind of leveraged hospitality and warmth in any other city hotel. It is a very comfortable feeling.

The ideal location 7 kilometers from Jomo Kenyatta International airport and 5 Kilometers from city centre makes Eka hotel easily accessible while the diverse scenic views from the rooms come as complete complimentary garnish.

The already complete rooms in the southern wing overlooking Nairobi national park are amazingly luxurious. With adjoining doors, the rooms are ideal for families as well as single and double occupancy. Each standard room is equipped with internet both wireless and cable, own-choice-stock minibar, romantic open plan bathroom, fine linen coupled with great décor.

If you are looking for a place for conference or just a small board meeting, then Eka is the best choice. With five conference rooms complete with ultra modern conferencing facilities including laptops, internet, LCD projectors and comfortable seats to mention but a few, you can be sure your conference or meeting at Eka will not be a disappointment.

The northern wing overlooking the city and the swimming pool is yet to be complete. Susan who hosted me in my show-round endeavor told me that the wing will host deluxe and en-suites with every room furnished with a separate living room, coffee maker, mini-bar and exclusive luxury among others.

Room Tip: The rooms at 3rd floor in the southern wing have the best view for Nairobi National Park
See more room tips
  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Eka Hotel Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eka Hotel Nairobi

Address: Mombasa Road, Nairobi 27695 - 00506, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eka Hotel Nairobi 4*
Official Description (provided by the hotel):
Eka Hotel a Nairobi hotel is ideally located along Mombasa Road in Nairobi the capital city of Kenya. It is situated minutes away from the Jomo Kenyatta International Airport, 5km from Wilson Airport and 5km from the bustling central business district. If you are looking for safari hotels, Eka Hotel is within easy access to the city’s many attractions and entertainment venues which make Eka Hotel an ideal safari accommodation hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Tingo, Jovago.com, Despegar.com, BookingOdigeoWL, Expedia, Venere and Agoda so you can book your Eka Hotel Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Eka Hotel Nairobi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.