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“Great hotel but demand your credit card numbers deleted off receipts” 4 of 5 stars
Review of Eka Hotel Nairobi

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Eka Hotel Nairobi
4.0 of 5 Hotel   |   Mombasa Road, Nairobi 27695 - 00506, Kenya   |  
Hotel website
Hotel amenities
Ranked #19 of 93 hotels in Nairobi
Boston, Massachusetts
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
“Great hotel but demand your credit card numbers deleted off receipts”
4 of 5 stars Reviewed July 28, 2012

Brand new, beautiful, modern, spacious rooms, free wifi, but very uncomfortable beds (pillow top mattress over the bed should be put in place) - service was very average - I think saying anything beyond "average" is an over-statement - some of the communication was awkward between myself and the bar staff (asked for a menu, got a funny look while he checked his cell phone, and 5 minutes later got a menu - weird, right?) My husband was also very sick with a fever one night and I asked for some tylenol and I was told "I'm sorry the store is closed now" - these are things that clearly need to be addressed and I"m sure they will be in time - it is a new place full of new staff members so I'd be willing to bet things will improve dramatically.
The big red flag with this hotel (hotel management please take note) is credit card fraud. Someone in my group used one particular credit card at this hotel, and only this hotel, and there has been fraudulent activiity on their card twice now (2 purchases made in Mumbasa, Kenya over $1000 each time). Several of us in the group noticed you could see the entire credit card numbers printed on the merchant copies (the copy that stays with the hotel). This needs to be addressed by hotel management asap. Somehow they need the machines to not print the entire numbers on the merchant copy of the receipts, otherwise you're just inviting issues like this to come up. In the meantime I would suggest guests insist on blacking out those numbers on the receipts - physically take the receipt and just wipe out the numbers with a pen.
I would recommend this hotel - very nice for Nairobi.

Room Tip: if you really need to use the free Wifi in your room then don't get a room on the bottom floor...
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2012

Eka Hotel is a new hotel - I don't think the "official" opening had taken place yet when I stayed there. It is a great business hotel, with good conference and meeting space for onsite meetings. The rooms are spacious and very tastefully designed. It is a world-class business hotel.

The best part of Eka Hotel, though, is the staff. Each person, from security to front desk, was always ready with a smile and a pleasant greeting. Most of them took the time to learn my name, and kept track of how things were going with my stay.

The location is convenient, midway between the airport and the city, but there is nothing nearby. It's the kind of place where you'll take taxis to meetings, touristing, eating, shopping, etc. But that was fine by me. I'd stay again, if I needed someplace in Nairobi.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 20, 2012

I have been to most of the city hotels in Nairobi and there is something unique about the new Eka Hotel that cannot go unmentioned - the genuine hospitality. It is the only hotel where you are flattered by the warmth of hospitable staff regardless of their rank or chores. As most of the hotels tend to reserve smiles and greetings at the front office and the restaurant, Eka has leveraged this across every department.

Imagine a hotel where security personnel greet, welcome and tell you their name before conducting a security procedure and after a thorough security check, they apologize for taking your time and then give you precise direction of where to park your car. A similar experience is replicated in the beautiful corridors, foot paths and virtually everywhere in the entire hotel.

While I was being taken round the hotel, it was unbelievable to see the cleaning and other support staffs pause and say Hi. The front office is the hub of warmth and comfort and so is the restaurant. I have never seen this kind of leveraged hospitality and warmth in any other city hotel. It is a very comfortable feeling.

The ideal location 7 kilometers from Jomo Kenyatta International airport and 5 Kilometers from city centre makes Eka hotel easily accessible while the diverse scenic views from the rooms come as complete complimentary garnish.

The already complete rooms in the southern wing overlooking Nairobi national park are amazingly luxurious. With adjoining doors, the rooms are ideal for families as well as single and double occupancy. Each standard room is equipped with internet both wireless and cable, own-choice-stock minibar, romantic open plan bathroom, fine linen coupled with great décor.

If you are looking for a place for conference or just a small board meeting, then Eka is the best choice. With five conference rooms complete with ultra modern conferencing facilities including laptops, internet, LCD projectors and comfortable seats to mention but a few, you can be sure your conference or meeting at Eka will not be a disappointment.

The northern wing overlooking the city and the swimming pool is yet to be complete. Susan who hosted me in my show-round endeavor told me that the wing will host deluxe and en-suites with every room furnished with a separate living room, coffee maker, mini-bar and exclusive luxury among others.

Room Tip: The rooms at 3rd floor in the southern wing have the best view for Nairobi National Park
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  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Eka Hotel Nairobi

Address: Mombasa Road, Nairobi 27695 - 00506, Kenya
Phone Number:
Location: Kenya > Nairobi
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 93 hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eka Hotel Nairobi 4*
Official Description (provided by the hotel):
Eka Hotel a Nairobi hotel is ideally located along Mombasa Road in Nairobi the capital city of Kenya. It is situated minutes away from the Jomo Kenyatta International Airport, 5km from Wilson Airport and 5km from the bustling central business district. If you are looking for safari hotels, Eka Hotel is within easy access to the city’s many attractions and entertainment venues which make Eka Hotel an ideal safari accommodation hotel. ... more   less 
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