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“Welcoming Attitude” 5 of 5 stars
Review of Reata Serviced Apartments

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Reata Serviced Apartments
Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya   |  
Hotel amenities
Ranked #10 of 111 Hotels in Nairobi
Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Welcoming Attitude”
5 of 5 stars Reviewed May 13, 2014

Stayed for a week on business with the usual moving targets of such a trip. The Reata became a second home from home. I stayed in a one bedroom apartment that was well appointed and clean. The Reata is a personal place with attention to detail and is walking distance to the city centre. The tv worked OK and the wifi coverage was good although the speed was variable. The dining area is small but well laid out with an outside area that is comfortable. Food prices are reasonable for Nairobi. The bathroom was just a shower which was ok for me. I was there when the weather wasn't hot so can't comment upon what it would be like mid-summer. Elizabeth sorted out all things such as the taxi collection from the airport. She is your key to problem solving - thanks Elizabeth! Good stay.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Reata Serviced Apartments, responded to this review, June 10, 2014
Dear RTW999

We appreciate the time taken to give us your feedback

It is such a pleasure to read that Reata is your home away from home.

We look forward to hosting you soon.

Kind Regards
Michael K
General Manager- Reata Serviced Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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47 reviews from our community

Traveler rating
    29
    17
    0
    0
    1
See reviews for
4
9
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
Quatre Bornes, Mauritius
1 review
5 of 5 stars Reviewed May 11, 2014

very good apartment and personnel very friendly. good food. food service attentive to what i want to eat as i am vegetarian. must replace windows with aluminium ones so as to prevent too much noise from outside-the streets.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Reata Serviced Apartments, responded to this review, June 10, 2014
Dear Dirish

Thank you for taking time to write your review dated 11th May 2014.

We have taken note of your concerns and will definitely address them.

Thank you for your continued patronage, we are always delighted to host you.

We definitely look forward to your return visit.

Kind Regards
Michael K
General Manager- Reata Serviced Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 24, 2014

We opted to stay here instead of the usual hotels and we are beyond pleased with our choice. Elizabeth the hostess and the rest of the team were incredibly helpful. The breakfast is amazing. The apartment was of such high standard. Very clean, modern and just fantastic. I would come back again.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Reata Serviced Apartments, responded to this review, June 10, 2014
Dear Blessing G

Your review is highly apreciated. It was a pleasure hosting you and we are delighted to hear that you enjoyed every moment of your stay.

We look forward to welcoming you back.

Kind Regards
Michael K.
General Manager- Reata Serviced Apartments.
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Helsinki, Finland
1 review
5 of 5 stars Reviewed April 10, 2014

I spotted Reata Apartments a week before our visit to Nairobi, and I must say I haven't received as good of a ratio between money & value in a long time.
I felt relaxed and the service was great. It was like staying in a second home!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Reata Serviced Apartments, responded to this review, April 16, 2014
Dear Jussi

Thank you for sharing your views on our apartment. We are happy to have met your expectations.
It was a great pleasure hosting you and look forward to welcoming you again.

King Regards
Michael K
General Manager- Reata Serviced Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed March 30, 2014

So it took me a while to sit down and write this, but I had to say a few things about my third stay at my favorite place in Nairobi!

The high standards of maintenance continue to impress. Some repairs were being made to the stairs when I was there in August 2013. All areas were impeccably clean. Fresh flowers at the reception, professionally arranged daily by Philicia, added a special touch to the beautiful decor. The loo at the restaurant, which I had not been to before, was well-decorated and spotless.

The staff were all very professional, but Elizabeth and Josphat still stand out!

Taxi service is very good, but I must give props to Isaac who is a careful driver, entertaining, well-informed and a delight to be around, not to mention, a sharp dresser!

The mattresses were still an issue. Mine was changed, but I still felt like the princess and the pea! The linens, even though clean, are beginning to pill, and make for scratchy nights.

The restaurant was adequate, if not a little restrictive for a vegetarian. I didn't use the "butter" because I figured after the first try that it was that plastic-tasting Kenya margarine. I miss Kenya yoghurt because there's nothing like it, but the yoghurt the restaurant serves is inferior. I know the Bio brand is a little expensive, but they do serve Bio jam and marmalade, so it would be nice to upgrade to Bio yoghurt… If you have the pancakes, stay away from the strawberry topping to avoid the unexpected taste of the onions and the garlic, which are intentionally sautéed and added to strawberry jam!

To those who complain about the price, just think about what you get at Reata compared to the over-priced mediocre Nairobi hotels. I think there is no contest.

All-in-all, a great place, well worth the money, and I'm looking forward to writing my next review after my upcoming visit. Congratulations to the General Manager!

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Reata Serviced Apartments, responded to this review, April 1, 2014
Dear Toothist

Thank you so much for your review.
Our team is delighted that you enjoyed your stay at Reata.

We have noted your concerns and we are in the process of addressing them permanently. We endeavor to provide all round customer satisfaction. So for the mattress kindly share with us your specification and we will make sure we have it next time you visit. We are now providing a choice of butter or margarine and also Bio yoghurt.

We are really grateful for choosing Reata as your home away from home and look forward to welcoming you back again.

Thank you once again for your feedback.

Kind Regards
Michael K
General Manager- Reata Serviced Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kabul
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 27, 2014

Very nice little apartment, close to the city center, good kitchen though could need some training when I was asking for butter to my breakfast I got margarine only, hot water system in the shower was not good I was always joggling not to get cold or not to be burned.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Reata Serviced Apartments, responded to this review, March 28, 2014
Dear Peter,

Thank you very much for your review dated 27th March 2014.

We appreciate so much your valuable feedback.We have taken note of all the points raised and we promise to make significant changes so that we can keep improving our customer experience.

We provide margarine because some clients do not like animal products. We will be providing a choice of butter and margarine.Concerning the shower, we use instant showers because they are energy saving. We are sorry you had challenges in operating the shower and we promise to guide you next time.

We thank you for taking time to review our establishment and hope to welcome you back to Reata.

Kind Regards
Michael K
General Manager- Reata Serviced Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2014

These apartments are large, clean and modern. They are away from the main tourist area but I stayed on business and they were perfect. The staff are very helpful and service is always with a smile. There is a restaurant where the food is good. Can arrange Airport transfers, in fact they arranged a safari for my colleagues.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Reata Serviced Apartments, responded to this review, February 28, 2014
Dear Stuart C

Thank you so much for your reviews on Reata Serviced Apartments.
We are extremely delighted that you enjoyed your stay with us.

We are pleased that we met your expectations.

Our commitment and values is to exceed guest expectations.

Kind Regards
Michael K
General Manager- Reata Serviced Apartments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Reata Serviced Apartments

Address: Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #10 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 29
Official Description (provided by the hotel):
The apartment complex comprises 28 one-bedroom units and 1 three-bedroom apartment over four floors. Each room is luxuriously furnished, with a fully equipped kitchen area, an ultra-modern living room and big-screen satellite TV, and relaxing bedroom. We also have a fully operational restaurant- The Bamboo- with an outdoor pavilion and a-la carte menu, as well as a sun terrace on the first floor. ... more   less 
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