So it took me a while to sit down and write this, but I had to say a few things about my third stay at my favorite place in Nairobi!
The high standards of maintenance continue to impress. Some repairs were being made to the stairs when I was there in August 2013. All areas were impeccably clean. Fresh flowers at the reception, professionally arranged daily by Philicia, added a special touch to the beautiful decor. The loo at the restaurant, which I had not been to before, was well-decorated and spotless.
The staff were all very professional, but Elizabeth and Josphat still stand out!
Taxi service is very good, but I must give props to Isaac who is a careful driver, entertaining, well-informed and a delight to be around, not to mention, a sharp dresser!
The mattresses were still an issue. Mine was changed, but I still felt like the princess and the pea! The linens, even though clean, are beginning to pill, and make for scratchy nights.
The restaurant was adequate, if not a little restrictive for a vegetarian. I didn't use the "butter" because I figured after the first try that it was that plastic-tasting Kenya margarine. I miss Kenya yoghurt because there's nothing like it, but the yoghurt the restaurant serves is inferior. I know the Bio brand is a little expensive, but they do serve Bio jam and marmalade, so it would be nice to upgrade to Bio yoghurt… If you have the pancakes, stay away from the strawberry topping to avoid the unexpected taste of the onions and the garlic, which are intentionally sautéed and added to strawberry jam!
To those who complain about the price, just think about what you get at Reata compared to the over-priced mediocre Nairobi hotels. I think there is no contest.
All-in-all, a great place, well worth the money, and I'm looking forward to writing my next review after my upcoming visit. Congratulations to the General Manager!