We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“All expectations met and exceeded!” 5 of 5 stars
Review of Reata Serviced Apartments

Save Saved
You added Reata Serviced Apartments to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Reata Serviced Apartments
Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya   |  
Hotel amenities
Ranked #8 of 96 hotels in Nairobi
lagos nigeria
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“All expectations met and exceeded!”
5 of 5 stars Reviewed September 1, 2013

Spent 7 days here with family, prior to the trip had made several correspondences of my requests to ensure a 'hitch' free stay and these were all well received and responded to in a friendly and yet professional manner. All staff we encountered were very warm welcoming and friendly. The apartment was contemporary, clean and well furnished......we felt at home the minute we walked in! Their driver (Bernard) was of great help and ever pleasant.

The only area I recommend an improvement is the installation of elevators.

All in all this certainly becomes my 'home' when next I'm in Nairobi.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

38 people have reviewed this hotel

Traveler rating
    23
    14
    0
    0
    1
See reviews for
4
6
8
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
Addis Ababa, Ethiopia
Top Contributor
222 reviews 222 reviews
64 hotel reviews
Reviews in 49 cities Reviews in 49 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed July 27, 2013 via mobile

Great new services apartment, reasonable price for Nairobi, very friendly and well trained staff, stylish and spacious apartments. All great!h

But: the mattress of our queen size bed was extremely bad and we woke up with back pain and a stiff neck after a bad night with lots of turning back and forth.

So much invested into such a great place but then saved on the beds????!!!!! Please, management, take action. Size is also very small.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, Manager at Reata Serviced Apartments, responded to this review, July 31, 2013
Dear Barnskybeat,

Thank you for taking the time to write your review dated July 27,2013,and for your positive comments about our services.
We are really sorry to hear that the quality of our mattress was not to your expectation.
We promise to provide a mattress of your choice next time you visit,since we have different densities to choose from.

We hope you will give us the earliest opportunity to serve you better in your future visit.

Kind Regards
Michael K.
Manager- Reata apartments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 20, 2013

We stayed there for a few nights and it was one of the best accommodations we had during our entire safari. The staff was really attentive and friendly. The food was superb. We needed breakfast to be served at 5 in the morning and the staff was nice enough to prepare our food the night before our trip.
The rooms were big and clean enough. There were no insects crawling all over the place in the room. One of the best things about the place was the courtyard on the second floor.

Room Tip: No lifts, so try to get a room either on the first or second floor
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed July 8, 2013

My second home away home! , this is Reata Apartments .For sure if all guests that come to Reata Apartments have been subjected to same cordial, friendly, warm services, then like me, they have to keep on coming to Reata Apartments for the at admirable services accorded to Reata Apartments. Since i ever first stepped in Reata Apartments, the urge to come back for the services i enjoyed, have strongly kept on appealing to my come back. This is why i call it my second home away Home.Just to be particular brief , starting from the receptionist to the entire staff including the management one only experiences a friendly moods. On the issue of sanitation, the Apartments is quite above board .The entire Apartments precinct is immaculate clean just as the inside of every room one enters.Food is also quite commendable.My appreciations and compliments, go to the entire staff members as below : Evelyne, Nelson, Trizah, Naomi, Douglas Chef Tony, Chef Ben, Elizabeth, Josephat, and the entire Housekeeping staff. Congratulations to you all and keep it up in the same spirit.
LONG LIVE REATA APARTEMENTS!! MUSANA WILSON

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, Manager at Reata Serviced Apartments, responded to this review, August 6, 2013
Dear Musana W,

Thank you very much for your feedback.

We are glad that you were happy with our warm services,meticulously clean rooms and our delicious meals.

We look forward to welcoming you at Reata on you next visit.

Kind Regards
Michael K
Manager-Reata Apartment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 13, 2013

i stayed for 4 nights during may 2013
easly i can say it's the best place to stay in nairobi

rooms are clean comfort well equiped
staff member smiley freindly helful
restaurant is good enough try the fish plat
near buisness district
visiting nairobi i will stay agin in this place

the hotel is full of facilty type such as laundry dry clean ironing
the cook at the restuarnt can prepare any type of food

Room Tip: all rooms are ok you will have a good sleeeping experience
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2013

I must admit this is the one place I visit everytime I am in Kenya. Lovely service , warm reception and indeed a nicely done interior. You want to make sure you experience Reata whenever you are around.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Top Contributor
76 reviews 76 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 12, 2013

Sorry for using this cliche, but that's how I felt: Home away from home.
1/ Location: Ideal; next to Telkom plaza which is close to centre of town and most business addresses in the beautiful city of Nairobi.
2/ Staff: Friendly, helpful and always with a smile.
3/ Rooms: Clean, comfy and well equipped.
I was on a business trip, so connectivity was essential and there it was, great Wi-Fi connection throughout the 4 days i spent there.
There was also a nice gym but didn't really get the chance to use it.
4/ Going to and from airport is no problem. The residence has a prompt shuttle bus.

Room Tip: Nothing really. Nairobi is a quite town. It seemed that all the rooms were pretty much similar. I gu...
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Reata Serviced Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Reata Serviced Apartments

Address: Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #8 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The apartment complex comprises 28 one-bedroom units and 1 three-bedroom apartment over four floors. Each room is luxuriously furnished, with a fully equipped kitchen area, an ultra-modern living room and big-screen satellite TV, and relaxing bedroom. We also have a fully operational restaurant- The Bamboo- with an outdoor pavilion and a-la carte menu, as well as a sun terrace on the first floor. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and BookingOdigeoWL so you can book your Reata Serviced Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Reata Serviced Apartments, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.