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“easy to feel at home” 5 of 5 stars
Review of Reata Serviced Apartments

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Reata Serviced Apartments
Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya   |  
Hotel amenities
Ranked #10 of 106 Hotels in Nairobi
Cairo, Egypt
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“easy to feel at home”
5 of 5 stars Reviewed June 13, 2013

i stayed for 4 nights during may 2013
easly i can say it's the best place to stay in nairobi

rooms are clean comfort well equiped
staff member smiley freindly helful
restaurant is good enough try the fish plat
near buisness district
visiting nairobi i will stay agin in this place

the hotel is full of facilty type such as laundry dry clean ironing
the cook at the restuarnt can prepare any type of food

Room Tip: all rooms are ok you will have a good sleeeping experience
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    26
    16
    0
    0
    1
See reviews for
4
9
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
Nairobi, Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2013

I must admit this is the one place I visit everytime I am in Kenya. Lovely service , warm reception and indeed a nicely done interior. You want to make sure you experience Reata whenever you are around.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Top Contributor
83 reviews 83 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 12, 2013

Sorry for using this cliche, but that's how I felt: Home away from home.
1/ Location: Ideal; next to Telkom plaza which is close to centre of town and most business addresses in the beautiful city of Nairobi.
2/ Staff: Friendly, helpful and always with a smile.
3/ Rooms: Clean, comfy and well equipped.
I was on a business trip, so connectivity was essential and there it was, great Wi-Fi connection throughout the 4 days i spent there.
There was also a nice gym but didn't really get the chance to use it.
4/ Going to and from airport is no problem. The residence has a prompt shuttle bus.

Room Tip: Nothing really. Nairobi is a quite town. It seemed that all the rooms were pretty much similar. I gu...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2013

My experience at the hotel was not good.The restaurant servers are very high handed and border line rude.Its not all about the ambience of a hotel its the experience that one gets when staying at a hotel.

Its a shame that the owner of this place has done a good job on the outlook of the hotel but the service that we had didnt match .I would recommend some proper customer service training for the staff.

I am afraid i cannot recommend anyone to stay at the hotel and will not be back there again.

Room Tip: We stayed near the kitchen and it was pretty noisy in the morning.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2013

Lovely place. There are very many places in Nairobi where websites, pictures and descriptions do not truly reflect the venue. The Reata is not one of these. Everything that was promised from the Reata's website was delivered. The photos and descriptions where entirely accurate.

Customer service is something the Reata does great. All staff I encountered were genuinely friendly, approachable and always happy to help. In customer service a smile goes a long way. The service seemed highly personalised. The smallest touches and attention to detail like having your room key ready as you walk through the door sets this place apart from the rest.

The location is great. It is very close to the CBD but not on a busy road so you are unaffected by the hustle and bustle of the city. The security was also very friendly.

In all I had a great experience and will definitely be going back

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2013 via mobile

A good location close to CBD but still calm area. Security is great and staff are very friendly, rooms are excellent, beautiful and comfortable. A very nice restaurant and ok gym. Only problem was that Internet (wifi) was a little bit unreliable. Would recommend and come back to stay!

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2012

We (me and wife ) opted for reata due to its close proximity to city centre and my work place. We were impressed at the professionalism and courtesy of the front-office staff ( Josphet and Elizabeth ) who assisted us during our stay
The rooms were as advertised on their website. Nothing added, Nothing taken off. The rooms were cleaned every day and we were very satisfied with the rooms, the furniture, the amenities. We had the executive studio and it comes complete with cooking implements. The toilet is fine as well.
What impressed us most is the customer service we experienced from the front-office staff, to the dining staff up to the house-keeping and maintenance.

LOCATION: Near to City centre, at Ralph Bunche Road

ROOMS: Room is really good but mostly 1BHK

SERVICE: Excellent

AMENITIES: Gym, Restaurant, laundry, roof top (very beautiful)

Pro:
• friendly service,
• impeccable cleanliness,
• uninterrupted electricity and water supply,
• Secure area.

Cons:
• Noise from other rooms, one can hear what people on 3rd floor talking about sitting at 1st floor.
• Expect tight quarters and low water pressure in shower.
• No bath tub & compact bathroom.
• No swimming pool
• Mattress is bit hard and uncomfortable.

We (me and wife) stayed in Reata around 6 months and recommended it to other colleagues & friends. We will definitely come back to Reata, if visited Nairobi.

Room Tip: Dont take room on Restaurant side,you will be not able to sleep.
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reata Serviced Apartments

Address: Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #10 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 29
Official Description (provided by the hotel):
The apartment complex comprises 28 one-bedroom units and 1 three-bedroom apartment over four floors. Each room is luxuriously furnished, with a fully equipped kitchen area, an ultra-modern living room and big-screen satellite TV, and relaxing bedroom. We also have a fully operational restaurant- The Bamboo- with an outdoor pavilion and a-la carte menu, as well as a sun terrace on the first floor. ... more   less 
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