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“Where were all the guests” 5 of 5 stars
Review of Safari Park Hotel

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Safari Park Hotel
4.0 of 5 Hotel   |   Thika Road, Kasarani | P.O. Box 45038, Nairobi, Kenya   |  
Hotel amenities
Ranked #24 of 110 Hotels in Nairobi
mansfield england
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
“Where were all the guests”
5 of 5 stars Reviewed August 11, 2009

We stopped at the Sarai Park for two separate nights, one prior to our safari and one after. The first night the room was very large with a double bed. Breakfast was plentiful as it was a serve yourself buffet with a large selection. The room also had tea making facilites. On our return from safari the room had two queen sized beds, fine for singles but not if you want to sleep together and no tea making facilities only water. During the day there were virtually no guests visible and the extensive grounds were ours to enjoy. The lady in the hotel shop went to some trouble to contact us to let us know she had overcharged and owed us money! The Italian restaurant served two excellent meals and overall the time there was incredibly relaxing. There is entertainment at one of the restaurants but my wife wanted Italian, although we caught the show on the way back to our room. If, from there, you are travelling to the airport it is not a good choice. The journey to the airport took us 1hour and 45 minutes through incredible crowded roads where, at traffic lights, street hawkers appear.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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318 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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dar es salaam
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 27, 2009

first of all, the hotel is not as bad as some of the reviews imply it to be. especially considering that it is over 20 years old, privately owned and not part of a chain. on arrival we were greeted with smiles and passion juice after a long, scary plane ride. the rooms are spacious with a separate lounge area. linen - clean, water - hot, tv - works, internet - high speed broadband. what more do you need? now on to service...  room service - SLOOOOOOOOW. staff at the reception and porter service downstairs is pretty efficient. if you're a light sleeper, this is not the place for you as you can hear the sounds of the city around you.. nothing a good pair of ear plugs can't fix! overall not a bad place to crash.

  • Stayed May 2009, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed April 22, 2009

My only purpose to go to this “5 star hotel”, was to relax and have a problem free day and night, and pamper my self a little bit after a long safari.

Do NOT spend your money at this hotel, go to Holiday Inn, Serena or Hilton instead. They are real 5 star hotels.

This hotel could only get 5 stars if they bought them on E-bay. A real 5 star hotel would not have:
- Spent 1 hour finding your reservation pre paid by MasterCard
- Treated you like a con man as they searched, and offered no excuse afterwards
- Given you a room with a not working toilet
- Remembered your wake up call and the pre ordered breakfast to your room.
- The “superior” room was not close to 5 star standard.

By all means, this is not a dirty and bad hotel, but choose one with real quality when spending 200 USD.

The hotel covers a great area and is green and fresh, but you will have to spend 2 hours in traffic coming from the airport. It also has a lot of different restaurants, I just cant figure out why they had to play 90’s disco music dead loud in them?

Please stay elsewhere, this is bogus.

  • Stayed April 2009, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 15, 2009

We spent two nights at the start and at the end of our two weeks stay in Kenia. First night we had an efficient checkin and nice room. Second night we arrived about lunchtime. Checkin lasted about an hour; the room was not really clean, bathroom falling apart. Lunch a salad at Café Kigwa: it took about an hour to get the food on the table. Diner at Cafe Kigwa: service extreemly slow and frustrating. Food just okay.

  • Stayed January 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
athens
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 5, 2008

Stayed in Safari park for a night before moving to Masai Mara.
On the outskirts of Nairobi, surrounded by an exotic garden, a really impressive reception and nice little houses, so our initial impression was a very positive one.
Sorry to say that the rooms didn't match our expectations:
We had a sitting room and bedroom with nice colonial furniture (but a bit old- the sofa cushions in a pemanently sunk state).
The real problem was the bathroom which was old, partly out of order (one tap out of order) and dirty.
The pool was lovely and the food in the BBQ very good, though grossly overpriced! Breakfast was plentiful but average and the coffee below that (but I am very particular with my coffee- it would be OK for a british B&B standard).

Not a bad hotel as such(for a 3 star), but to be worth its price and 5 stars a serious talk with the cleaning staff and a refurbishment is in order.

  • Liked — Fabulous garden
  • Disliked — Bathroom
  • Stayed September 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 24, 2008

Our group was put at Safari Park after original hotel could not accommodate us. One member had her purse stolen ,during the dinner entertainment, which included funds, credit card and passport.The Embassy informed her that they recently had a rash of stolen items at this hotel. They suspect outside individuals allowed in during the evening when many guest are viewing the dancers. They charged the woman $140.00 for a phone call to her credit card company. And our contact person in Nairobi said the hotel was not cooperating. The Embassy closes at 3 p.m. so if you have this unfortunate experience,please beware of this. Our member arrived at 3:05p.m. and after much difficulty got a ranking American to let her in and help her.

  • Liked — Room
  • Disliked — Guards all around and yet purse stolen
  • Stayed July 2008
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 3, 2008

Jambo
I am just on my way home having stayed 5 nights at Safari park Hotel for a conference. The staff are lovely people, friendly and efficient and the grounds are immaculate and restfull with heaps of pools which I didn't have time to access but just looked wonderful. The rooms are old colonial style - wooden floor, four poster bed with mosquito nets and the bathrooms clean. Water sometimes is slow and lukewarm but a minor problem, given what the locals would probably put up with. The breakfasts are 5 star, the buffet lunch maybe 4.5 star. a casual meal in Cafe Kigwa is a little below par - slow service, tough and dry meat and daggy chips!
all in all I think it is a pricey but delightful place to stay. Just be warned - it takes anywhere from 1.5 - 2.5 hrs to get to the airport - the traffic is chaotic so leave plenty of time!!!
Ashanti Safari Park Hotel

  • Liked — peaceful gardens and rooms with atmosphere
  • Disliked — hard beds
  • Stayed April 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Safari Park Hotel

Address: Thika Road, Kasarani | P.O. Box 45038, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Casino Hotel in Nairobi
#12 Spa Hotel in Nairobi
#17 Luxury Hotel in Nairobi
#24 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Safari Park Hotel 4*
Number of rooms: 204
Official Description (provided by the hotel):
‘THE AFRICAN PARADISE’ Surrounded by 50 acres of beautifully manicured gardens, the Safari Park Hotel & Casino combines the elegance of African architecture and art with an infrastructure at the leading edge of technology. Located only 15 minutes from the Nairobi city centre, the hotel offers calmness and serenity away from the fast pace of the city. The five-star hotel boasts 205 luxurious rooms each with en-suite bathrooms, antique African-themed four-poster beds and furniture. All the rooms have rear and front private large garden view balconies. ... more   less 
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Also Known As:
Safari Park Nairobi

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